Park N Go

Was very convenient and wonderful people until last trip. Must have parked there for 200 days in the last two years. Including my colleagues, we must have done 2000 days in the last two years! Always valet parked. Last trip while getting the car back from valet, I noticed the housing of the passenger side rear view mirror broken. Stopped to report it. Surprised to see Debra (office manager) producing paper work that it was noted broken when I left. I know it was not broken when I left it, but they generate paper work after I leave. Wonder when it and by who it was broken and coordinate to prepare such paper work? That is both insulting and deceiving even though I was not expecting any compensation! Will not park when they are not trustworthy. Advised everyone at work not to park the anymore.

The drivers expect you to tip. So all in all it really isn’t any cheaper than the airport. Most of this place is gravel. You have to wash your car after every trip. The last several times I’ve parked here they have ask me to basically park a foot away from the other cars. There aren’t lines to define the parking spot. I don’t really care to have my doors beat in because people can’t get out of their cars. I already have 2 dings in my door from parking here. I spend close to $ 100 here every month. This is the last I’ll be parking here.

Very pleased with Park And Go. Got to and from the airport faster than I ever have at the lots there… and they take you directly to your car. I will use again! ! !

Love this service normally; but Bring your confirmation receipt! They were going to charge me an extra 15 $ bc their info didn’t match my rate I paid for and agreed to on their website (I planned months ahead for this trip)… They agreed to honor the rate I was given online only after I showed them the PDF file on my phone… Otherwise we would have been up the creek (and a family member was told he would have to pay again for the week we were there because they couldn’t find his reservation either… Same trip!). Hopefully they rectify this technical error soon.

I have zero complaints about this business. I fly out of Charlotte regularly for work, although I am based out of Greensboro. I use their self-​parking service and prepay online every time.
Pros:
Friendly staff
Close to airport
Shuttle takes you directly from your car
Efficient service (always to the airport within 15 minutes of arrival)
Knowledgeable & reliable drivers
Easy to get to (and to remember) pick-​up locations
Water bottle upon departure
Low cost
Great frequent parker perks
My first time, I had forgotten to pack my hygiene bag and had bought some travel size items on my trip down. I let my shuttle driver know I would be a few minutes because I needed to pack them into my suitcase, and she handled it great. She gave me my yellow ticket and told me to call the front whenever I was ready. I called the front and they knew who and where I was, and picked me up immediately. GREAT co-​worker communication and customer service!
I’m writing this review in an airport, with full confidence my return will be complication-​free this evening thanks to Park n’ Go.

Machine did not work at check-​in, took forever to get checked-​in. One of the workers got in a shouting match with a customer in front of about 5 other customers and had to be replaced in-​site. The cost savings was minimal if any compared to long-​term parking and the time savings seemed to be non-​existent.
They do a horrible job communicating where to meet the shuttle upon return. And they have had the same «excuse or renovations» sign out from since they opened three years ago. Place still looks dark and Shaddy.
Will never use them again.

Nothing but fantastic things to say about this place. I am a senior at USC and have been using park n go for four years now. Every experience has exceeded my expectations whether it be the amazing employees, simple check in check out process, or cheap prices, I have been thoroughly impressed more and more with each visit.
This is my first time reviewing on Unilocal,but felt that this was necessary due to another amazing experience today! I highly recommend park n go to everyone, including students.
Thanks for a consistently great experience!

Live that they have coupons. The check in person was very helpful, the driver took my luggage and put it in the van and took it off. Pick up was s little confusing due to construction not Park n go. Great experience overall

Great friendly and fast service. Park n Go is the only way to park at CLT. We have used their service many times and it has been great every time. Get the frequent parking card if you travel a lot.

Excellent service !! I have been parking here for years with all my business trips. I used to use business valet at the airport until the wait was too long and the prices too high. I switched to park n go and never looked back. Wonderfull price for great fast service. The drivers are so nice and excellent !! And the same employees. They do not change the staff. The parking lot is in transition and in the process of being paved. The parking can be a challenge when it rains with puddles. But the great service makes up for it. You also get a bottle of water when u leave and pay.

So this review is long long overdue. I cannot speak highly enough of all the staff at Park ‘N Go Charlotte. As a road warrior with over 200 days parked since May 2014 I should know everyone’s names by now but alas, there I fail. They however, NEVER fail.
Arriving at the airport is almost like coming home to family a little early! Always a smile and quick professional service for everyone, but I feel a little special as everyone knows either me or my car there. It’s not everyday you look forward to a hug or a handshake from someone at the airport who isn’t related to you, but I get that privilege twice a week!
Pros:
Quick service
Smiling faces
Professional friendly staff
Bottled water
Free days earned for every ten days parked as part of their Frequent Parker Program
Car ready and running — warm in the winter and cool in the summer, as part of their Valet service
Can’t beat the price, even for valet service it’s an amazing value
Pick up and drop off at your vehicle, even if not valet!!!
Cons
Are you kidding me? I’m high maintenance and I cannot think of any. Trust me I would not give them 100% of my (and my family’s) business if they were not so incredible!

Great location to the airport. You arrive and the shuttle directs you to empty spot. You unload your bags and put them on the bus. You are to the airport entrance in less than 15 minutes based on other folks being picked up. Very organized and helpful. They will give you a yellow card to keep your lot location, style of car which you have to hold onto to. When you arrive back in Charlotte, you go to the maroon covered pick up area and bus will arrive in about 10 minutes or less. They take you to your car and help you unload and place in your car. At exit you either show your confirmation of completely paid or balance due. Best thing was they offer you water bottles. No Brainer after getting off the plane and arriving in 90+ degree weather.

I had a bad experience with Park n Go. Apparently they care so much to remove my initial review. Probably courtesy of the incompetent GM there. I thought this is a place where customers can post reviews on their experience, whether the company (or incompetent GM) agrees with it or not. Would not recommend Park n Go to anyone, you’re better off with other parking services around Charlotte. In addition the parking lot is so disorganized and in bad shape that your tires could get ruined. Their idea of premium service is someone else driving your car. How about you make covered parking a premium service? The shuttles are also in terrible shapes…

Always great customer service and very helpful with dropping off and picking up… on time and love the water as we leave. Great refreshment as we head to our home sweet home!

This is the only way to do the airport. Okay, maybe I should rephrase this. Unless you can guilt a friend or loved one into driving you, this is the only way. Also you must know, I am now singing to myself «this is how we airport» in the tune of Montell Jordan as I write this.
I get a lot of anxiety going to the airport. It has zero to do with flying. Should I Über? Call a cab? Drive and park in daily? Every time I attempt the long term lot, I can’t find my car. It turns into what feels like a never-​ending real-​life Hunger Games to locate it, and I don’t even get to become besties with Lenny Kravitz. Like how I found a way to work Montell and Lenny into an airport parking review? I deserve 5 stars.
My fellow North Carolina angel Holly B is the one who introduced me to this. You check-​in at the gate and then a driver follows you to your parking spot. I pulled into one by a giant puddle. I got out and the driver said, «let’s find you a better spot so your feet don’t get wet.» Lifesaver. I found a new spot, he grabbed my giant suitcase to load onto the van, and drove me right to the airport.
Nine days later, same drill but in reverse. Those drivers were lifesavers. This girl packed way too much in her suitcase. It was too heavy for me to try and get in the back of Not Lance. (that’s my car). Every worker I dealt with was super friendly, too.
Check out was simple and easy. The cashier even offered me a bottle of water. This was nice because I had just flown in from San Francisco and forgot what humidity felt like. Holy. My total for parking nine days: $ 54.45.
I didn’t make a reservation online. I would recommend doing that, especially during busy holidays. I believe it’s also a little cheaper if you book online. They also offer a frequent parker program and corporate discounts.

Absolutely recommend this organization. First class experience. I used the valet service and when I came back they had my car running with A/​C on and trunk open and a person there waiting to help me with my bags. When I gat in the car it had cold bottled water in the cup holders for me and my wife. Quick and easy on 99 degree day.
I highly recommend!!!

A shuttle immediately picked us up at our vehicle and the driver helped us with our bags. We made it to the airport quickly and were given a return slip to give to the pickup driver when we returned from our trip. We found the shuttle in the ground transportation area all the way to the left (important to know, we almost didn’t find them). We saw at least 3 shuttles in less than 10 minutes, so they run constantly. This was much easier than airport parking and we will use this service again!

I have used Park n Go in Charlotte many times and it’s been fantastic every single time. If you’re going to be traveling during the holidays, THINK AHEAD and reserve your spot early, don’t just show up at the lot expecting a spot, especially with all of the changes going on at the airport.
I’ve also had to cancel a reservation last minute and it was hassle-​free. I was able to do it online and It was refunded in a few days.

It’s Christmas even and all long term lots at CLT are full so I remember someone telling me about park and go.
I pull over do a google search on my phone and attempt to make a reservation. Their mobile site is messed up and won’t let me click on continue without down loading an app. After several unsuccessful attempts to locate a phone or way around the app I decide to just drive there.
I waited in line and when I got close a lady named Debra told me they were only accepting cars with reservations. I tried to explain that there mobile site wasn’t allowing me to make one but she wasn’t concerned about me in her words she had a lot full of cars who did make reservations.
Instead I called Premier parking who found me a spot a mile away for $ 3/​day. Needless to say I will never use park and go.

Several months that I’ve been using Park N Go and I regret not a single time with them. These folks are SIX stars good.
Pros
— Go with the «valet» service. Yes, it’s a little more than their regular (but still cheaper than the airport’s «business valet»). They will pick you up at your car (no waiting), they will drop you off at your car (you’re the first off the bus) and they will have your car rinsed off and with the engine running and the trunk open. Bonus!
— Bottle of water handed to you at checkout.
— Frequent Parker Points — ten days of paid parking is one day of FREE parking.
— Speedy checkout!
— Very short (if any) waiting for a shuttle bus.
Cons
— I *once* had to wait four minutes in the checkout line on a Thursday night. That’s no longer a problem as they have added a second checkout line on Thursday and Friday nights.
— Maybe some of the buses could use some therapy but it’s not that big a deal.
Last night, I tipped the shuttle driver $ 2 for taking care of my rollaboard. He proceeded to hand one of them to the parking valet. I was *stunned* to see this teamwork. Really great to see.