Patterson Heating & Air Conditioning

In early May Jason came and serviced both of my units. Diagnosed TXV valve on one of my units causing lack of cooling. Charged 330.00 for 2 hours plus. Gave me written proposal for TXV replacement at 930.00 and a capacitor at 180.00. Justified charges by saying it would take two technicians 3 hours to do the work. Unit worked sort of so it was not urgent. Still the fact that it took multiple calls and four weeks to return seems like they didn’t value my business. Two techs arrived at 1:35 today brought in an invoice for 1,180.00 at 2:30 and informed me that they charge flat rate and not hourly. If it is always flat rate then they should never try to justify costs by labor time. They should just say its a flat rate charge. The fact that their dispatcher consistently used labor time as a justification for why it took so long to return to do the repair only reinforces my feeling of being overcharged. They have a knowledgeable staff and other than this experience had been happy with their service and felt like I had been treated fairly. Patterson installed these units in 2007.

If I could give Patterson more stars I would! I called at 1:30 and by 3:30 my air conditioner was fixed and working great! Excellent service, polite workers, punctual and professional. Will definitely use them in the future and recommend them!

After doing my research, I selected Patterson for it’s reputation, experience, and York brand. They offered the best brand available for a gas pack unit. Our old unit needed work and after a couple of quote from others we decided to go with Patterson. So glad we did. Rick, our rep, was very knowledgeable about the product and his crew, Doug & Cesar, did a fantastic job installing it.

I came across Patterson Heating & A/​C when we needed to install a new unit. Rick is my sales professional and more importantly the «Go To Guy». I have dealt with many different HVAC companies over the years, but Patterson is just the best in every aspect. The sales experience with Rick has been outstanding as well as the ability to handle our servicing needs. Rick is very knowledgable in this industry (unlike most others) and truly cares for the needs and desires of his clients. As far as the service side, these professionals are practically seconds away! Bryan is prompt and will go above and beyond to resolve the issue! I’m very thrilled that I have found Patterson for all of our future needs and will recommend them to anyone with HVAC needs. They are simply the best!
A BIG Thank you to Patterson Heating & A/​C and all of the staff!