Pizza Hut

I should have stayed home and made pizza myself. Would have been faster. Online order for pickup said the pizza would be ready at 8:06PM — it is now 8:45PM. It is total chaos and there are 10 other people standing around while the employees hide in the back so they don’t have to admit to customers the pizza is late. Once I hailed them down they said 13 minutes. It has been 20. I’m not optimistic this pizza ever shows up.

Wish I could give this negative 5 stars. Online ordered to carry out. Went to pick up and there were about 5 people in front of me waiting to pick up. Paid for my order and proceeded to wait another 20 min on top of the 15 since I had placed the order. The girl disappeared and no worker came out for about 10 min. The ‘manager’ finally came out after customers started requesting refunds. One by one they slowly got their orders or refunds. The manager, with one ghetto forever 21 leaf earring in, finally tells me my order for half with no cheese was a ‘liability’ and they couldn’t make it. So after waiting 45 min they hadn’t even started to make my pizza yet and weren’t going to make it. If it wasn’t an option perhaps why was I even allowed to order it online in the first place? And why did you wait all that time to tell me? This place clearly had no care for customer service or business. Unbelievable that they’re still in business.

I can’t rate it at zero stars … They delivered the pizza after 1.5 hrs… And they delivered it with wrong ingredients…

Avoid like the plague! I called on Saturday night and asked how long it would be until my pizza would be ready, before I placed the order. I was told it would be 15 minutes. As I concluded the call, the employee said it would be 30 minutes. Strange that it would double in the two minutes it took me to place my order, but I live very close by, so no big deal. I arrived right at 30 minutes. It ended up being over an HOUR, from the time I placed my call, to the time I got my pizza. I get that it was busy, but they should train their people to be able to provide semi-​accurate estimates so customers don’t have to wait around and waste their time. Also, when I placed my order, I had asked if I could leverage a specific promotion that I had seen online, and I was told that it was available online only. While I was waiting for my pizza, a man came in and provided that same code, which they honored. (!) I could have saved 50% off the price of my food. After all that, I did not get a single apology or any sort of empathy. At least I would think they would offer a simple «I’m sorry for your wait.» To top it all off, the pizza was terrible (according to three starving teenagers, who for the record eat just about everything!). My kids love Pizza Hut but this experience was very disappointing, and I will never frequent this location again.

I’ll keep it simple. Didn’t expect much from Pizza Hut. We order from here fairly regularly since it’s close to the apartment. Three of five times we have ordered recently have resulted in phone calls stating they are out of what we ordered. How exactly does a pizza joint *run out* of pizza!!! This wasn’t on a holiday or near closing. and it’s happened three separate times. Don’t waste your time here, try a local place instead!

ordered online, then an hour later they said it was going to take an additional hour. Ruined our panthers football game! Never ordering from pizza hut again.

I only rated 1 star because I couldn’t select a half or none. Placed a delivery order at 5:30 and was told 30 minutes. Called at 6:50 am was told it was on its way. Called back again at 7:15 and it was not in the system anywhere and they have no record of it (after taking our credit card mind you).
Will never order from there again and suggest you use caution as well, especially if you have young kids.

This place is awful dont waste your money go somewhere else. delivery took almost two hours and pizza was cold. Not to mention my order was wrong. I used to work here many years ago i hate to see this franchise go down the toilet. DO NOT ORDER FROM HERE!!!

This is the worst pizza store in Charlotte. I have ordered from this location three times and they have never gotten my order correct. Ever. As the other reviewers noted the management is horrible and rude. Don’t waste your money.

This is the worst Pizza Hut that I have ever ordered from. The pizza was cold and the sauce was nasty. The crust tasted like it had been sitting for days. The wings were sitting in pool of sauce and grease and the bone was red like it had been sitting in blood before it was cooked for a while. It was so nasty that I could not eat it because I thought I was going to get sick. I called the manager and her best idea was she could come and pick it up and reimburse me but it would be another hour or make me more. I will never order from there again and hope they get shut down.

Really disappointed with the quality of the food and management. Just now received my order of Buffalo Wings and a Pizza. The wings should be named Burnt Wings. Yes because I received 8 charcoal looking Burnt Bone out wings. And when I called the store the female who answered my call didn’t even apologize and she said she is the manager. She said she can send the replacement. I said No. Thanks, and she will receive few pictures from me very soon. A restaurant can’t serve burnt food to its customer. Don’t they do quality check. This was my last order from this store. This store is in a serious need of new management or they should shutdown.

We had a decent dinner from there last night but it was greasy and we ordered a full order of regular breadsticks and got half cinnamon

I agree with other reviewer… sauce is a bit ketchup paste-​y. Only take-​out, but the Brixx Pizza is in the same plaza if you want sit-​down. I also was not a fan of the thin crust which normally is my favorite type. Not any flavor & dry more than crispy. The toppings were fine and the staff was friendly enough. I haven’t eaten Pizza Hut in years but I was disappointed. I won’t go back though.

Though I’m rating this a two star, it might be unjust being as we’ve only ordered from here once –just a disclaimer.
This location is only a takeout shop; there is no dining in. It’s a convenient quick-​in, quick-​out location.
We’ve ate at many Pizza Hut’s and as most chains always do, they taste almost identical at every location and every visit. The pizza here; however, didn’t. Though it looked like the typical Pizza Hut pie, the sauce had a remarkable taste of ketchup! I’m no chef or franchise manager, but I’m thinking perhaps someone may have been running low on sauce and made a quick trip to Harris Teeter on the way to work that day :)
Besides the odd taste, the kids certainly didn’t hesitate to devour the pizza –must have been the secret sauce.