Precision Tune Auto Care

Well, today was not a good day! I give it a zero! I went for alignment and the gentlemen called me to the back to state that there’s almost $ 600 of work needing to be done $ 85 – 88 per side for the parts and 147 per side for labor. This vehicle belonged to my brother. I was floored and said let me call my brother really quickly. The gentlemen and my brother exchanged words on the phone regarding this mystery work. Little did he know that my brother was a mechanic as well. After the conversation with my brother, he balled the paper up and told the other mechanic to pull the truck around while finishing up his Marlboro reds. My brother is still on the phone with me and asked if a printout was given. I replied no he didn’t give me anything to take with me. I find it odd if there was so much wrong with the truck, he didn’t give me a print out just in case I wanted to go somewhere to have work done if not this establishment. I understand if he was looking out for me because I am driving this vehicle but the reaction after conversing with my brother made me not want to bring another vehicle back. I didn’t have this problem when my husband and I had taken our Maxima there for an oil change. Maybe because I was a woman, alone he could try to get more money off of me with me not nothing what to look for.

This place is trash I really wish I had looked on here before I went.
The man working at the front desk was very rude and his supervisor even made a comment about his attitude. The man working also instead of checking up on cars and actually handling business decided to watch general hospital and be on his phone.
I first off hate going to car places as a woman because they always try to upsale and act like I don’t know what I’m talking about.
Overall they were very rude and worked very slow (which I paid for) I would suggest going anywhere else.

I would also give this place a zero. Something told me to go into my console after after getting my oil changed and a 50 dollar bill is missing. One of the technicians went into my console when his only job is to change the oil underneath my hood and stole 50 dollars from me. I go back to tell the manager working and he said he made the technician empty his pockets and he said they were empty. I will never go to this place again nor will I ever keep any type of valuables in my car during an oil changing process.

If I could rate 0 stars I would. I drive an Audi A4 and the oil change is very slightly different because it is a filter insert and the outside casing gets reused. I brought my own oil and filter and just had them change it because I was in a hurry. I checked my oil and it was a little over filled but acceptable. A week later the low oil light comes on and I see that it was leaking from the filter. I know it is because they didn’t put the gasket back on correctly, I take it back and they claim it was something entirely different which is BS but they claim to fix it. Now I am sitting in a decent repair shop getting my inspection when I am informed that my filter is leaking. They apparently didn’t use the gasket that came with the filter and they didn’t reuse the old gasket. Apparently they had some random gasket roughly the same size that they shoved in there although the gasket was supplied. Also on an Audi the filter housing is plastic and they used channel locks on the outside instead of the correct tool. So, if you want to trust your vehicle to a shop that can’t remove 1 bolt and unscrew a filter, which a dam monkey could do blindfolded, and they tried twice, go to this precision tune but I would suggest anywhere else… or give a homeless man on the side of the road $ 10 and let him do it, I guarantee he won’t do a worse job.

If there was a way to give negative stars I would!!! My experience started off great, as I was just going there for a simple oil change. I dropped off my car and the man at the front was fine, and my oil was changed very quickly. When I got there they told me that everything looked good, except my oil pan gasket was leaking and i should bring it back to the dealer to have it repaired as it should be covered. I appreciated that they were not trying to sell me on getting it done there. However after speaking with several auto mechanics to get prices (unfortunately it was not covered under my warranty), everyone told me that they would of course have to do an oil change when repairing the gasket and that Precision Tune Auto Care would have known that. I called back and spoke with the Manager/​Owner Jeff or Jesse (not sure what he was) and asked him why they moved forward with the oil change knowing that once I got it repaired I would virtually be getting another oil change. The man immediately got nasty with me and told me that wasn’t his job. HIs job was to only do the job i asked him to do (which apparently didn’t include using his common sense), and that he «did me a favor» by telling me that the gasket was leaking. He refused to give me back my money and told me to call the complaint line.
If you can believe it, Ronnie (the complaint department), was even worse. Although he wasn’t nasty, after I explained to him everything that happened he told me corporate changed the policy to not call when something is wrong because people got mad and then complained even more. How does this even make sense? He told me there was nothing he could do.
I then called corporate, who told me that Ronnie had the final word. Absolutely positively useless.
This company is only out to make money! DO NOT bring your vehicle here! They do not care about their customers and will just give you the run around. Thankfully I didn’t lose much, but I could only imagine how angry I’d be if either more money was involved or they messed up my car. STAY AWAY!

Total Rip off !!!
Worst experience with this sort of business ever. This place is a living example of scamming all their customers to add unecessary charges without permission, bad service attitude, longer than estimated waits. I wouldn’t trust these losers to fill my tires with air. They would get the wrong pressure (or not be done) and I’d be overcharged. Be forewarned… STAY CLEAR!!!

They gave me exactly what I asked for and did stress me about other services they would recommend. Their service was quick and to the point.

First things first, I know nothing about cars or automotive repairs. In fact, just going into an autoshop scares me because I’m so intellectually naked. The person at the front desk was very polite and assured me he could complete an oil change I needed within the short timeframe I had. They were able to fulfill this too! Carmello (goes by Mello) was the auto technician that explained some of the tune-​ups my car needed. I really appreciated that he brought me back to the car to show me exactly what he was talking about. For example, he took out the air filter to show me how dirty it was, and explained the function of the air filter so I knew how not changing it could potentially affect my fuel mileage. He also went through some other small fixes. I definitely didn’t feel rushed or pressured to get any service done.
I wasn’t a fan of the waiting area. It felt dingy, and well… auto-​shop like. However, there was both a TV and free wi-​fi which is nice for the longer waits. I’d definitely go back to this shop for future autocare needs but I’d recommend bringing a laptop or tablet since the reading material is sparse and the TV cannot be controlled by the patrons.

DO NOT LET THESE PEOPLE NEAR YOUR CAR !!!
A repair that I was promised would only take a day maybe two took over a week and my car is still not right. While «fixing» the oil leak I brought the car in for they ended up breaking something else totally unrelated to the original repair for which the part had to be special ordered. This added another day. I was not charged for the additional repair and the manager did give me a ride to the rental car offices. So I guess that was honorable.
Bottom line:
They botched the repair.
They tried the hide the fact that their mechanic didn’t know what he was doing.
they took longer than promised
They caused more damage.
They did not call when they promised.
Did not respect my time.
Inept from start to finish.

Worst experience with this sort of business ever. This place is a living example of scamming all their customers to add unecessary charges without permission, bad service attitude, longer than estimated waits. I wouldn’t trust these losers to fill my tires with air. They would get the wrong pressure (or not be done) and I’d be overcharged. Be forewarned… STAY CLEAR!!!

Poor customer service!
First my wait time was estimated to be 30 – 40 min for an oil change. My estimated price was $ 53. When my car was ready I had waited an hour and 20 min and my price was $ 79. I asked for an explanation on the higher price and the rep wouldn’t get off the phone to answer me put had me wait for an itemized receipt and showed it to me. I explained although my car may have needed those additional items I never authorized it. Furthermore, I then realized I did not even get the premium package I thought I was getting! I explained since the premium package was $ 49 I assumed when he quoted me at 53 I was getting the premium package with tire rotations etc. (that would explain the longer wait, right?) No. He said it was the middle package with an extra fee for synthetic fuel plus labor fees!
Beware of hidden fees, poor customer service, long waits, and overcharging!!! I was extremely dissatisfied when I left and no one cared. Not even to give me half of his attention and continued with his phone call.
I would not recommend this place at all! Do yourself a favor and go to your regular mechanic rather than somewhere that may be a little more convenient like I did!

I used to visit this place for oil change but they started showing problems in my car just so that I get more work done at their shop. When I asked my friends to see if they ever had any service done here, I found out that one of my friend had same issue, he was smart enough to get a second opinion on the service/​repair that was recommended by this shop and found out that it was not necessary.
So I did the same for the service which were recommended to me and got second opinion. Guess what, didn’t need it.