Restoration Hardware

I’m not sure what has happened to this store but I don’t like it. And when I say «this store» I mean ALL Restoration Hardware locations. What happened to the merchandise, what happened to staff offering assistance? Now all I see is a mostly empty showroom with associates wrapped up in helping folks remodel a home.
I truly loved coming here right after grabbing some coffee or water from Dean & Deluca and just hanging out, looking at merchandise, etc… Now, it isn’t possible.

Absolutely terrible customer service. Walked in and no one never said hello. Proceeded to look around and then had a sales rep walk right by me and still I was not greeted. Then once I needed some help I walked up to the counter and stood there for several mins before someone finally said do you need some help. Once they answered my questions they said you welcome (following my thank you) and that was it… Not even a have a nice day once I left. Would have been nice to have followed with «let me know if you need help with anything else». I felt very neglected and will not be shopping directly at this store again!!! I’ve worked over 12 years of retail and this is not how its done. Good thing I wasn’t a secret shopper.

This used to be a great company to work with. The products were made well and the service used to be outstanding. Now buyer be ware. I have had nothing but headaches with my orders. First was with the drapery order I placed in July. My drapes still are not up because of one debacle after another. First some of the hardware didn’t arrive, then it came in the wrong finish, then the didn’t include as stated drapery hooks and they are back ordered till Jan. 2014. Then hung a pair of drapes and the other pair for another window in the same room wasn’t the length stated, then I called to have the right length sent. Oh sorry mam, they have been discontinued you will have to take down the pair you just hung and order something else and by the way it is going to cost you an additional $ 200 dollars. 4.5 mos. later I am still dealing with their screw ups. Ordered a very a very large and heavy coat rack. A friend and I worked on this for 3 hours, it should have taken no more than 30 min. We could not get it together because it didn’t line up. Sorry mam, you will have to pack up this very large and heavy item and set it out to be picked up. Have spent a lot of $$$$ and would have had better service and products had I gone to Walmart. They used to be a great company, I have been brought to tears and all I have gotten is a smug and condescending attitude. When I complained to one of the online managers and explained my disappointment with he had no sensitivity to all I have been through and at one point even tried to point the finger back at me. At one point told him I would be telling everyone I came in contact with and the internet media how horrible my experience has been, his reply «Do what you have to do!» Wow, were has customer service gone?

Adding another two stars! My husband and I were really pleased with the customer service during our last trip to RH. We were greeted promptly by Gregory and he helped us throughout our entire purchase. He helped us to choose the right colors and products that we were going back and forth between. He was incredibly insightful. I’m not a designer and have trouble visualizing the products in my home. It can be overwhelming. I’m spending a lot of money here and I want to know what I’m choosing will look wonderful in my home! We will definitely be asking for Gregory next time we buy more furniture from RH because he designed and imagined things with us and made us feel comfortable with our ideas. His suggestions were on point and he steered us in the right direction!

So a few years ago RH went through a change moving away from home accessories to mainly furniture and I’m glad they did. There stuff is powerful, timely, and well made.
Sales associates are top notch and on the ball answering questions and making sure you leave having all the information you need to make a good decision.
Options…options…options…they have plenty for couches and chairs and if you can think it up they probably can arrange it as it pertains to materials and colors.
This place isn’t cheap… but buying something here is more like making an investment.
We were here to look at decorating our new larger place downtown are are about to move in, so excited about what we’ll acquire here.

The NEW look of Restoration Hardware is Big and very masculine! Looks like a Movie Set — in a good way!

Sale! Score on fantastic products at a more «affordable» price. (Yes, I plan to eat ramen noodles for months to come to offset my most recent RH purchase.)
The sales associates are super friendly and spent a lot of time helping my husband and I order things that they didn’t have in the store.
They are in the middle of a renovation, so the store is in a bit of a disarray… or maybe that was from me. In any case, they’ll have it new and improved and fully stocked in the next few weeks.
My favorite store!

This Restoration Hardware is a cool retro furniture/​home décor with the poor luck of being in the wrong location. The Phillips Place shops never appear busy, as Phillips Place is more of an eating and movie-​going area than anything else. But don’t let that stop you from visiting Restoration Hardware!
Besides old-​fashioned looking (but now back in style) furniture, bedding, and bath items, Restoration Hardware offers cool retro items like games, telescopes, record album (yes, record ALBUM, as in LP) frames, and other gadgets. Everything in the store is brand-​new but has a retro feel to it. It’s much more fun to browse through than Pottery Barn! Right on, man!