Safelite AutoGlass

Having to have your car fixed is never fun, but when you can have it done while you are at work– right outside your office door– it makes life a little easier.
Everything about my experience was wonderful.

What a nice place with caring individual staff! I actually enjoyed waiting an hour to get my window replaced. They even brightened my day and even wished me good luck on my big Roller Derby bout! THANK YOU!

I brought my car to Safelite and they did a great job and quickly. I was going out of town for a week so I had to have something quick and I made the appt online earlier in the day. It couldn’t have been easier

Very good experience. I was the unfortunate victim of an auto break-​in in which my rear window was completely smashed and another cracked. From the time I called to schedule the repairs, to the time the repairs were complete, I had a good experience amidst the crazy circumstances. The customer service rep was polite and professional and very compassionate. She provided quotes and connected me with my insurance company to file a claim. Noar Ksor was my tech, and he was very friendly and professional. Due to the rain that day, and me not having a garage nearby that the work could be performed on (in order to not get certain electrical components wet), he called and kept in contact to figure out the best solution to get the windows repaired same day. It all worked out in the end and my windows are now good as new. I truly appreciate the good service they provided and the great communication from Noar. Thank you.

Had used Safelite in the past with great results, so when I got another ding from a rock this weekend I contacted them again for this repair. Service was completed the next morning after my call. Very fast, convenient on-​site service. Great communications. Highest recommendations. He also redid the previous ding.

I had an extremely pleasant experience at this place. I scheduled an appointment through my insurance and they were very welcoming and helpful.
They were very clear with me on that l what to expect, which I appreciated. They tried to fix the two cracks that occurred when a rock hit my windshield, but the crack simply spread. They told me there was a strong possibility it might happen, which I greatly appreciated. The time estimates they gave me were spot on. It was 2 hours for the full window replacement. 1 hour to do the fix and one more hour for it to safely cure.
I did work the entire time in their nice and clean lobby with free WiFi. All in all, it was a very pleasant experience given the situation.
I would definitely recommend them to a friend. :)

Excellent service all the way around. Scheduled online to take it to the Carrier dr. location, after a rock/​bolt cracked the windshield on 485. (I notice this has happen to someone else on 485 so may be due to the construction). Upon checking in ahead of my scheduled appt time, Dave a technician promptly came out very professional and introduced himself and we proceeded to do a walk around as he inspected my car and explained how the process worked and all they were going to do.
He gave me a estimated time of completion and I waited in the waiting area which is also clean and spacious. They completed the work ahead of schedule and then explained in detail the work accomplished and I needed to wait a few more minutes to allow the cure time which was no problem. Also other employees when they walked by would speak or wave which is nice nowadays as this really does add to GREAT
customer service. The work was OUTSTANDING and my experience at this location was top notch! I would highly recommend this place!

Excellent customer service & follow up. Mobile applications are the best so everything was serviced at my office while I could get some work done.

Scheduling was terrible as I had two windows to replace instead of one. However, the work was TOP notch.

Excellent customer service. Auto glass experts. Offer a more affordable and simpler repair compared to the dealership and even AAA. Hopefully won’t have to do any other type of repairs of any size to my vehicles windows but if I do, I’m coming here.

Windshield repair technician informed me two hours after they took my car back that they needed to go to a Subaru dealership to get a new OEM moulding, since the one on hand looked like somebody stepped on it. Why were all parts not checked before removal of the existing windshield? When I work on vehicles, I always inspect new parts before removing the old ones. Also, I was not informed that the windshield wiper defroster would look different from factory and the new moulding looks different from OEM. Extremely dissatisfied with my experience. Will not be requesting your services in the future.

I made an appointment in advance and did not have to wait when I arrived for the technician to come out to my car and perform the intake. It was very simple and quick and he explained that the process would take 2 hours for the windshield replacement. I could either wait in their waiting area, which had a Keurig machine and TVs, as well as a children’s play area, or have someone pick me up and return by 6 pm when they closed for the day. I had my mom come pick me up. I lost track of time during the day and received a very polite call from Kay about 5:20 pm inquiring about my plans to pick up my car. I indicated that I was on my way but that I might be about 15 minutes late. She was very, very nice and stated that she would wait for me. This was an exceptional level of customer service and Kay was so kind and polite and did not seem upset at having to stay over for me. I apologized to her because it was totally my fault but she was so gracious. The windshield was replaced professionally, the price was fair and the customer service was exceptional. I would not hesitate to use this Safelite location again or to recommend them to anyone. I am a very high maintenence type customer, particularly when it comes to customer service; the Safelite team blew me away!
Dr. Andrea D. Fender

Professional quick and convenient service. I would use again and recommend to friends and family.

Service was even faster than they promised!
I called at 7 am and they scheduled me for the same day between 1 and 5, but around 9 they called and asked if I’d like them to come on. What great, efficient service. All done on line so when the guy arrived he had everything he needed and was quick to finish up. Gave me the warranty, cleaned my car thoroughly and was on his way! It was my second time using Safelite and both experiences were excellent.

Thankfully, SC has glass coverage which means that you pay nothing out of pocket to repair or replace a windshield. There are no deductibles and your insurance company cannot count it against you.
The whole experience with Safelite was great. The people on the phone were nice despite being very busy. The guy that replaced my windshield was polite and knowledgeable. They came to my work and replaced it which was very convenient. The window looks much better than the old one. They do great work!

The steps were simple: I made an appointment online; went to the shop; gave them my keys; I waited while they replaced my windshield; they finished; and I paid. I was in and out within two hours.

So, after a rock hit my windshield on 485, an area of complete construction right now, I was a wreck. Unfortunately the crack spread, due to the heat, requiring a replacement. After reading reviews on Unilocal,as well as the Internet, Safelite was rated the best. After booking my appointment, a service member came to my house to assess the damage. The windshield was ordered and Safelite worked directly with my insurance company, requiring me to only pay my deductible.
Today the service was completed, and the attended was very thorough with the process, which was completed under an hour and in my condo complex. Overall very satisfied with the process and would definitely recommend Safelite to a friend.

Had a crack in my windshield and Safelite took care of all aspects from getting the insurance through the process to doing a fine job replacing the glass itself. I had the work done at their shop and the car was ready to drive after about 1 hour and 45 minutes. The waiting area is sparse but, serviceable with DirecTV to watch if you are so inclined. Make sure you eat before you go because there is NOTHING around to walk to while you wait.

My car caught a stone and a little bit later, the crack «popped» and I suddenly had an eight inch break in my windshield. I called my insurance company and they suggested Safelite. I also had a few friends who have done business with them and said good things.
Because I didn’t want to hang around for a five hour window (pun!), I opted to make an appointment at their shop which made it easier to approximate how long I would be down. The woman who made the appointment neglected to mention that the car needed to sit for an hour before driving so that the seal would set. Drag!
The waiting area is decent with a television, free wifi and a play area for the kiddies.
When done, the windshield was as good as new. The guy even replaced my oil change sticker on it. They offer wiper blade replacement as well, but I had just done mine a few months back
NOTE! Safelite is NOT the cheapest around. I brought in a quote from another repair shop (just do a search on «windshield repair quote»). While they didn’t match the $ 180 price, they did come down from $ 260 to $ 205 with tax. Considering the hassle that it would have been to make an appointment somewhere else, I figured it was worth $ 25. I can’t say that this is their policy — I might have just caught them on a good day.

I needed to get my windshield replaced after an original repair (done by a safelite technician in florida) cracked further in the freezing conditions up here. I was a little hesitant to call safelite again but since they would credit my original repair towards my replacement, it was kind of hard to pass up.
I called on a Sunday night and could make an appointment for Monday, I chose the 8am — noon option.
The technician called at 8:15 and was at my home 15 minutes later. Professional, courteous, well groomed. (I think a well-​groomed person in a pressed uniform says a lot these days) He told me it would take about an hour, and got to work. About 90 minutes later he was done, and when I went out to sign the paperwork realized he had done much more than I had expected. First, the glass looked great, not a sloppy job, no residue anywhere (if you’ve read any safelite reviews from a google search you’ll realize why I’m noting this) He had also washed all of my windows and vacuumed the hell out of my front mats. (I had been putting off having my car detailed until I fixed the glass) This is apparently standard procedure, but it was news to me.
If all of the other technicians are as thorough as Bobby, you’re in luck. (I’m not sure if you can request techs, but if you can — he’s great)
My only complaint is the difference between the price the woman I made the reservations with gave me and the price I signed for. I know I talked to someone more corporate who probably didn’t factor in NC taxes (and possibly a few other fees), but you’d think they would have a program that could give me a better estimate.