Staples

Returned an item I purchased online. Took 20 minutes to complete although I was the only one in line. Also asked them to price match an item I purchased online. They refused, although the signage in their store spoke otherwise (see picture — no asterisks). Had to come back and return that item in a separate trip. GM was nice but bad experience and confusing policies — will not shop here again although they are located 5 minutes away.

Here on a Sunday afternoon getting last minute supplies for Monday meeting. The parking lot in Metropolitan is like stop and go waiting for driver to pull out so others can pull in. Where is everyone going to? Trader Joe’s and not to Staples that is for sure. We were like the only one’s who walked into the store. There were staff and they were doing their own stuff. I do not expect much for customer service these days at staples. It’s just a job for these young ones these day punch in time clock, do your hours and leave. It’s like a hit or miss whether they acknowledge you or not.
Flag down this guy who was moving huge boxes away. He was very helpful compared to the ones on the floor. Everything is over priced what a change with Staples. Make sure you go shop when items are on sale or back to school season for that is when you get the best prices and after that it’s all jacked up.
I really do not shop much anymore at Staples. Only, when I need emergency items.

So the store is hidden away…
So they close at 7 pm during the weekdays…
Every single time I came in to buy something… The cashier found me a coupon!
EVERY TIME!
The last time I came in I need to purchase a full set of ink jet cartridges, 4 in all. The manager who happened to check me out this time looked at my final total and said «Wait a moment, I got a coupon for that.» It saved me $ 30 bucks!
IM SOLD!
This is the first store I’m stopping if there is an office Item I need!

Other than Jeff who helped me pick out a printer… It feels like nobody works here.
The staff is so unhelpful that it’s actually painful.
They used to have a girl in the copy center who has since left (I don’t blame her) who was AWESOME… I think her name was Mariella or something? Now the new girl who is usually there is cold and not all that helpful. There was a girl in the copy center today with blonde hair and a permanent frown on her face who was not only unhelpful but rude. She was doing nothing when I went in around 11am. I dropped off two 5×7 images — I needed them enlarged. Just 1 copy each. She said they were backed up and rolled her eyes when I asked when she thought they’d be ready. I told her I wanted to pick them up this afternoon. Went back in at 3pm and she was still sitting there and hadn’t gotten to them. Also– still rude and miserable. I ended up taking them back and getting them enlarged at Duncan-​Parnell where they were nice, helpful and quick.
Honestly if you see this blonde girl behind the desk at the copy center– run. She’s just the worst and will make you feel like you’re an inconvenience to her.
Staples– please get Mariella back!!! (Still not sure if that was her name…)

Easy in… easy out. I never have to go to office supply stores.
Needed a black ink cartridge for my home printer. I was immediately assisted by a store employee. She gave me what i needed within 1.5 minutes.
$ 26 for an ink cartridge… not ceippling expensive. …but not cheap.
Easy trip and easy find.
The parking deck at this location is a pain in the butt.

Okay, it’s true I’m rarely in «need» of a staples or office max or any of those places. But, just so happens that I needed to print something that was emailed to me so I popped in to this staples in the same parking garage as Marshalls. Practically empty, girl was very matter of fact at the fax and print counter. In and out in 3 minutes. Could have been at least friendly and she never gave me the option to receive an email receipt. Not hideous but customer service could have been better. Parking is great in said parking garage unless you are there at a popular time… good luck with that.

Staples is an odd place. Sure, they have all the normal office supplies you’d expect like paper and printers. They also have things like Yankee Candles, coffee and paper towels. I can never think of a time when I said hey, I need a candle that smells good… I should go to Staples.
I will say the people who work here are really nice. I called one day looking for chalk markers. (Sidenote: chalk markers are life changing for anyone with chalk type needs). The girl I spoke with didn’t really know what those were or where to look. She was determined, however, to figure it out. And she did! Although, I’m still not 100% sure if what I bought is actually chalk markers.
They have a great selection of planners. An entire aisle! How do I know this? I have bought my planner here the last three years. I know, nerd alert.
I don’t even have to tell you about the worst part of this place… say it with me: THE PARKING DECK. One good thing for them is that they are not on the ground. I always bypass the first floor anyways when I have to come to Metropolitan. Too much headache. It’s a lot easier to take the elevator down then try to fight everyone in Charlotte for a parking spot.

Called to ask about product availability (just wanted to check if the online information was up to date) 8 minutes later I was still on hold. Absolutely ridiculous.

Wonderful service!!! We needed autograph cards printed under a tight timeline and they were so helpful and understanding! Very cool and convenient location as well. Ask for Kyle in the Print Department, he is very helpful!

If you hate sunlight… you’ll love this Staples…
I use this Staples primarily for printing things out (e.g pictures) on nice paper, but I will also grab some random office supplies from them, because it is about 50 ft from my home. Everyone is usually really nice, and they just started to recently match Amazon prices, which may end up saving their company.
I would definitely recommend this place if you can navigate a parking garage (unlike 95% of the people that enter the Met) and you never want to know what time of day it is while you are looking for a pack of pens, and some 8.5×11 paper.

Clean bright store with great service @ copy and print center where I mostly go there for. 3^rd floor parking area is always plentiful, just be patient coming in/​out of the parking deck. Sometimes you do have to wait a while for the service at the copy and printing center when there is someone ahead of you, because most of the time they only have one person working. Overall, I enjoy the service and the printing quality.

The more I come to this store the more I keep telling myself I could have done better at Office Depot, Target or even Amazon if I was willing to have it shipped.
Today’s incident. Walked in and immediately someone greets me and asks if they can help me find something. Ok sure, I’m looking for a mouse. So he points me in the right direction. And then as I’m ¼ way to the destination he yells back and asks me if he needs to show me where it is. Like really? Do I look completely helpless?
So I had done my research online and the only reason I am in this store other than it’s near Trader Joe’s which is where I was going next is that they had a deal on Logitech mice on the website for $ 15 that said available in stores also. Not at this store. They were full price. In fact, they had a display with the mice I was interested in that said $ 19.95. Did it ring up as that? No… it rang up as full price, $ 29.95. So in comes the manager who explains «I must have forgot about these». Yeah, right. They still gave me the $ 19.95.
I really don’t like the «sale» tactics around this store and unless I am headed to this Center for another reason, it’s likely I won’t return here anytime soon.

While they have all the usual paper and printing and office supplies, I was disappointed by their selection of electronics accessories. I had been hoping to find a cover for my new Kindle Fire and they had nothing. Even their selection of iPad covers was pretty sad.
For a smaller footprint store, they still manage to fit in the office furniture and the other office stuff but they’re lacking in computers and electronics.

Bright store with large signs over areas to find what you’re looking for. Easy parking on the top level.
Friendly & helpful staff. I’d rather go here than Best Buy when I can.

I don’t know what it is, but I love going to office supply stores… maybe this started when I was a kid going back-​to-​school shopping. All the colorful markers, pens, crayons, paper are endless possibilities for creative fun.
I enjoy going to Staples! Lots of supplies for any office or school need. There are never more than two or three employees working at the same time and one seems to be on the phone each time I have ever been. Orders to go, maybe?
I like the «rewards,» but do not like waiting to get my credit in the mail for recycling used ink cartridges.
Hardly busy, but I enjoy the location and variety in supplies. And I love their back to school commercials.

The main advantage of this Staples is its location. It’s just outside the I-​277 loop in the Metropolitan development, which is probably a very convenient location for business owners to get supplies. This Staples location seems smaller than others, but I think it’s still got everything you need. I headed there for some packing boxes when I was moving recently, but ended up browsing all the new laptops. I guess I’ve gotten used to Southern hospitality because I was pretty annoyed when none of the employees offered to help me carry these huge boxes to my car. Oh well. Maybe Charlotte is becoming a big city after all.