Steak ‘n Shake

This place is close to my place. It’s also the only Steak n’ Shake location near me. I just have so much to say about here. Good and bad. Dining in and drive-​thru.
Dining In:
Friendly workers and foods are not so bad, so it was good enough for me.
Drive-​Thru:
Sometimes there’s nice workers working in the drive thru. Foods are alright. They messed up on my orders a few times and sometimes are felt cold or barely warm. Of course it’s not always but I always hate that I have to tell them to fix my foods and then wait again. I don’t mind waiting but once, they had made me late to school because they had messed up on my order, TWICE! I was getting breakfast and no one was getting my order and so I had to pulled up to the window.
Me and my mom went through the drive-​thru. We could’ve dine-​in but because we had a few errands to get done, drive-​thru it is. My food were good, nice and hot. As for my Mom, they gave her cold shooters. It was barely warm and so we gave it back to them to fix it. There were two ladies that was at the window. One was very sweet and friendly, the other one… Well, seems like she had a rough day, it was barely 1 pm at that time. She seems aggravated when we had asked her for some lemons for my tea and to fix the shooters. I don’t know who she was but it seems like she wasn’t one of those regular employees.

Our server Haley definitely made it clear we were her last priority. After waiting about 20 minutes to even come to the table, she took our drink order and and didn’t come back for 15 minutes at least. It was not even busy, maybe 4 other tables and 2 other servers. We were looking at her just standing there talking and not getting our drinks. She even Refilled a different tables drinks, then went back to talking to other workers before getting our drinks. It’s too bad because we all really like steak and shake. The manager was just hanging out not very concerned that his restaurant has a lot of issues.

My husband and I waited for 18 minutes in the car before we got our order. When we got home, It was ALL wrong,. We called the manager thinking we might have had a mix up. We got nothing but attitude. We couldn’t even eat what we DID get because it was soaked in grease. I filled quarter of a cereal bowl with the grease from our 2 burgers! I would never eat that. Why would I let my children eat that?
Bad attitude, wrong order, bad food.
Even Burger King tries to help you when they screw up, not Steak and Shake on Sardis Rd., Charlotte, NC. They will just say, «Oh, really?. Is there anything else I can help you with?»
Are you serious?

Worst customer service no matter what time of day. Always have to wait ¹⁰⁄₁₅ minutes to get greeted, double that for food, I just walked out for the last time. The manager was on the floor performing an interview. Every table minus 5 not bused. Horrible establishment.

This location gets he prize for worst service. After repeated visits over two years the poor service has declined even further. This place ranks high only for consistency — albeit for bad service. We waited over 10 minutes for a waiter to approach us.
Of the five orders, four were wrong even though they were repeated. We had to request silver twice. And then had to again request a spoon for the chili. The portion for the Childs Mac was quite small. One in our party ordered cottage cheese. When the meals came he told us they don’t carry it. I asked what we could substitute and he was surprised that we would want an alternative side.
This isn’t the first time we had the problem with cottage cheese at this location. They NEVER carry it at this location even though it stays on the menu. The meals took longer to arrive than at any other location in Georgia or Florida. When we told our server that we wanted to order shakes he walked away. Another server went to him to explain that we really wanted shakes. He came over to ask if we really wanted to order. I guess few people order shakes at Steak and Shake.
We like the chain but this location is so poor that we are unlikely to return.

Probably one of the most disfunctional experiences that I’ve had at a fast food/​cook to order joint in a long time.
Went in for dinner on a date night. Business was apparently good becuase there were barely any tables. We were seated right away.
Looked around the restaurant and there were like 4 – 5 tables that needed to be bussed. (Great first impression).
Waitress came by and took our orders. We ordered drinks and food at the same time so that we could get out in time for the movie.
We waited… and waited… and waited. Watched food coming outnof the kitchen. Others that came after us were being served. 2 waitresses came by and filled our drinks and kept reassuring us that our food would be there shortly. Well, shortly never came.
45 minutes after we ordered,…still no food… and we missed the movie we had planned to attend.
We finally got up and walked out. On the way out, I heard one of the servers yell to the manager «Table 13 is walking out». Obviously they didnt care. No one tried to stop us, apologize, or offer anything to make it right for us.
Steak and Shake was a real disappointment. We ended up going next door to Zaxbys and had our food within 10 minutes.
What a waste of time.

This is not the first time I’ve been to the Steak N Shake I have been here with my family several times over the years needless to say service is never great but last night was the boiling point. We got to Steak N Shake around 7 o’clock pm and waited 30 minutes to be seated then waited another 15 minutes before anyone came and took our drink orders then waited 17 minutes before we got our milkshakes and another 22 before we got our food now you would think the restaurant was slam packed but it was not there were about four other tables than ours and about 15 people working. I do not know what the problem is other than the time the drive thru and it seems all of their concern for customer service goes to that because it’s being reported back to their corporate office. By the time we got out it was after 9 p.m. and everyone was less than happy there was a line to speak to the manager as everyone in the restaurant was very upset with the quality of service. The food wasn’t bad but with all of the frustration of service it’s hard to enjoy so if you’re looking for good food fast go somewhere else.

The waiter was super nice but it took so long to get some type of service. I am very disappointed. I give it 0 starts. Too bad I had to select at least one

We went in around 1130 pm. It took along time to even be acknowledged after we sat down. Once our waitress (Olivia) finally brought our food, we never saw her again. My date actually had to the window to get a server. We finally got a refill when we were ready to leave and we’re done eating. Well, we went to the register to pay and then had to stand there another 5 minutes. REALLY. Finally the manager came and after we told her about it, she discounted our bill 5 dollars. Well what a horrible experience and POOR customer service

The food is good. Better than you’d expect even. But this is the third Steak ‘N Shake that I’ve been to and each one has slow, slow service. I am giving up. I even came knowing its be slow. I had no place to be. I thought I could wait. But this visit was like the restaurant from hell. Except the food was good. I don’t want to blame the servers as they seemed to always be working. But somehow the setup of the operation has refused to even try to learn anything about efficiency.

The greatest service a human being could ask for! The manager Chris and the 2 servers Christie and Emma catered to my needs as a customer like I was a king (plus they aint bad lookin either). A def 5/​5, would recommend to friends and family. These guys deserve a raise!

Always predictable food. It’s steak and shake. Little slow with drive thru orders but usually ok and worth the wait.

They are SLOW. I was seated immediately and ordered right after I was seated. People started to trickle in little by little (probably due to after club hours), but I had already placed my order. After twenty minutes of waiting, a table that came in after I did got their food first.
All I ordered was a mushroom portobello burger combo and my friend didn’t order anything. Okay, so the table that came in ten minutes after us got their food first, maybe my order was already ready and needed to be served out? Five minutes later, nothing. We walked out. Not coming back to this one again.

Not you average experience. Come and plan to wait long times at the table. Enjoy the views and wait long times to place drink orders. Enjoy seeing wait staff walk around without taking your order. Plan to spend an hour just to place and order once seated.

A «can’t believe it» experience. Cottage cheese is on the menu. They are ALWAYS out. The manager says he doesn’t order it because he has to buy too much and it goes to waste. So order smaller? He says corporate won’t let him. So why not take it off the menu if you’re NEVER going to have it.
I gave 2 stars solely because of a great server, Jeremy, who stood out at a location that is typically VERY slow. I wish I could give more but the kitchen is always slow, the manager can’t control stock and all prior visits have taken well over an hour to get a burger. My family warned me not to order dessert because «that always takes as long as the time to prepare the dinner order.» Again Jeremy was better at this as well but he remains the sole good example of an otherwise poorly run franchise location.

I’ve been to this location twice, and I will never be back. The first time I went me and the person I was with were seated and sat there for 15 minutes without being greeted.
The second time we went, we stood at the front of the restaurant waiting to be seated for 20 minutes without being greeted or seated.
Both times the place was near-​empty, despite it being a reasonable hour both times. (reasonable for their 24-​hour shtick anyway.)
I like their food. It’s good and it’s cheap and it’s nice to be able to get sit-​down food at all hours of the night. Fast food gets old. However, the lack of service will keep me out of this location from now on.

Stopped in for a quick lunch. That ended up not being the case. It appeared as though the staff were very new and lacked proficiency. Although the service was a little slow and awkward I had a good lunch. Kudos to the manager for jumping in to help his team when necessary. I will probably return in a few weeks and see if things have improved. I enjoy the food and especially the prices.

I like this place! Dont go here late though, service is slow. 2 people working a full house every time I do go late night!

I don’t know what was better about this steak and shake, finding mold in my fries or finding what appeared to be bits of mayo in my water, and you want to know the best part! The bread is dry and stale! Come here only if your looking for bad service and expired food.

It was my first time eating here! It was about 3−4am and I’m from California so you know I’m use to everything being open like ²⁴⁄₇! My guy friend and I are on a mission to find food, he see’s how stress I am about getting some food in me cause I was so hungry and still on Cali. time! He brough me here– STEAK N SHAKE, man– I like the old-​school diner feel to it, real cute.
We walked in through the door and here was a loud waiter! I was like whoa? its so early in the morning and here he is acting crazy (I guess thats how you stay awake LOL) he seated us at the table and began asking us what we wanted, I said I didn’t know since I’ve never been! He gave me a run-​down of all his faves, so I said well– since you like it I might as well try it– so I ordered a chicken burger. Meal was also prepared by our waiter, it came out in a timely fashion (THANKS) He began talking to us and making us feel real comfortable, I swear he was HILARIOUS– such a comedian! He reminded me of Dave Chappelle (i’m serious).
Overall, the meal was incredibly awesome and next time I’m in Charlotte I will most definitely be coming back to this STEAK N SHAKE!