University Dermatology

I used this dermatology clinic for my rosacea and other insurance covered skin issues. I only used them for cosmetic purposes once and that was for marks on my legs and paid out of pocket. Once, I was late briefly with a payment because of my insurance medical payment card, but paid the amount before the collection agency made it an active collection, I explained my situation to the rep but was still terminated from the practice with no first time consideration or chance to continue being seen. I see it has happened to others in the reviews so now I feel a bit better that I’m not being a mean patient and that this was definitively not professional or good business practice from this clinic. I have had great relations with all other specialists, pediatric firms and other doctors throughout Charlotte, have had similar issues and been able to resolve them successfully without such a consequence as this one experience with University Dermatology. I believe that this practice prefers to serve a more specific demographic and just made space to be able to serve such customer. I sent a letter to Dr. Vallat as a patient of his for over 4 years, but not sure if it ever got to him. I would not recommend them.

I had my first chemical peel with Wendy last Spring for melasma. She is an excellent listener, takes your concerns into consideration and made me feel like we were making a decision together (which is the way it should be). I was happy with the results and wanted something a little more aggressive for a peel so I went back last month. I have melasma, I know from research and discussing with Wendy that it’s going to take several peels to achieve the results I want. My skin tone was better and I can tell the melasma will get better with a few more peels. She also recommended products that will help with reducing the melisma (this makes the peels more effective).
I highly recommend Wendy for any of your cosmetic or other needs.

Wendy the esthetician is awesome!!! She is very knowledgeable and friendly. She really listened to my concerns and helped me cover up some brown spots and a bruise. Everything Wendy has done with my skin has had noticeable results and I cannot wait to get my next facial. Schedule an appt with Wendy — u won’t be sorry!!!

I have been a patient at University Dermatology for nearly two years, and have found Dr. Vallat to be attentive, a good listener, and provide an honest assessment. Having recently moved to the area, I learned that the procedure that my previous dermatologist had recommended (MOSE surgery) was completely unnecessary (and expensive), so Dr. Vallat suggested that we proceed with a much more civil and simple approach to remove the squamous cell cancer. I generally am able to obtain an appointment within a day or two, and have been called when there had been a cancellation. I am very impressed with the quality of care at University Dermatology and especially with Dr. Vallat and his PAs. I highly recommend the practice without any reservations.

I’ve been a patient here for 2 years. I’ve seen two of the PA’s and Wendy the aesthetician on multiple occasions.
In my 30s my skin started to really spazz out. Of course it was the very last hail Mary prescription combo that worked for me, but I have had nothing but positive experiences with both the physicians assistants and the nurses (who are extremely helpful with refills etc etc).
Wendy is also great. During my worst times I saw her for both acne issues and for laser treatments. She took the time to listen to my concerns and I don’t hesitate to recommend her to people.
I’m very surprised to see the negative reviews. I’m a picky customer and have never been disappointed. Ok once, when I discovered they only work half days on Fridays. I stopped by to pick up samples b/​c I had waited until the very last minute to refill my ‘script. Only to find that they were closed. That was my fault, but a tip I’m going to mention for future clients.

I’m very upset with University Dermatology. They sent my bill to a wrong address (it ended up with a neighbor since it was a digit off) and then sent it to collections before talking to me. I payed the bill with collections, only to receive a notice from the office later that I could no longer receive care from them because of the late payment. Completely unprofessional! When I called the office to explain that when I did eventually receive my bill it had a mis-​typed address, they were rude to me and didn’t care that I was paying collections to fix an issue that wasn’t even my fault. I didn’t write the wrong address on my paperwork, your staff needs to be careful about missing numbers. Now I have to find a new dermatologist, since they won’t see me anymore.

I have mixed feelings on this place. The first time I went in the dr spent a lot of time with me and explained things out. Today the second time, I asked to have a mole removed. What I got instead is a 30 min wait in the waiting room (ironic since they have a sign that says there is a fee for missed appts) and 30 seconds with the dr. No exaggeration. Disappointed today for sure.

GREAT customer service– Wendy, the esthetician is especially wonderful! She listened to all of my concerns and recommended treatments that I have already seen the results of (after only 2!). I highly recommend University Dermatology and Wendy, for all of your skin concerns.

Dr. Rochelle was so great — the staff was pleasant, the office was in a good location and was very nice. They gave me free samples for the prescriptions they wrote me, and they gave me 2 coupons to get my prescriptions filled for free. I felt really comfortable there and would definitely go back!

They are not in it for the patient care only the money! Extremely long wait.