A Hasbrouck Real Estate Corp

Not military friendly, nor friendly to short-​term lessees (i.e., one year lease or less). The initial showing and lease signing went well, as well as maintenance throughout the leasehold, but the majority of our experience was not a good one for the following reasons:
1. Restoration fee: HasBrouck Management charges a one-​time restoration fee after your first year of the lease. The fee supposedly covers a full cleaning of the unit upon termination of the lease. If you want to renew, you are charged $ 450 for a 3-​bedroom home or $ 500 for a 4-​bedroom home, in addition to whatever rent you are paying and whatever security deposit you have put down. This addendum to the contract renewal after the first year puts tenants in a bind, either forcing the tenant to pay the fee or forcing them to move-​out and into another home – an unacceptable management practice toward military families and short-​term lessees.
2. Service fee: HasBrouck Management charges a 20% service fee in addition to the cost of the cleaning/​damage if you fail to fully clean the dwelling and/​or repair any damage. Not something we experienced, but a contract term that seemed unconscionable.
3. Non-​responsiveness: HasBrouck Management made it easy for us to sign a lease and to take our money but was difficult thereafter. It would take multiple calls and emails to get a hold of our company representative, and only after several days did we hear from him.
4. Termination of the lease: our military orders had us detach from Charlottesville on June 3^rd and HasBrouck Management was unwilling to be flexible, telling us that we had to either end our lease on May 31^st or extend our lease until June 30^th. We ended up ending our lease in May and living in a hotel for three days.
5. Security deposit: it took 32 days for us to receive our security deposit. Although Virginia law allows for up to 45 days, 32 days has been the longest delay of any landlord in my life. Furthermore, we left our forwarding address with the keys in the drop-​off box; we provided our forwarding address to the front desk clerk; and we emailed our forwarding address to the company representative – and of course HasBrouck said they still did not have it, reflected in a text message we received from the representative around day 30 after the lease.
Poor management and supervision has led to an inefficient and unacceptable business practice – one that disfavors military families and short-​term lessees. There is a lot of potential, but for now I would not recommend working with or leasing from Hasbrouck Management.

Our property manager was always courteous and prompt with responses. Most of the time, the response on maintenance call ins was adequate. The Maintenance man would come look at the problem and if it could be fixed on the spot it was taken care of. If not, then the follow up on non-​emergency items was non-​existant.
One major issue was never resolved. We needed the door replaced due to dry-​rotted seals and had to call several times. We were moving out in 6 months and, apparently, they were waiting to replace the door until then but we never received any follow up or were told this… we were left in the dark and had left several messages on the matter.
When I moved in, the house was dirty and I had to clean it. I reported the more severe items to the property manager and someone came out and cleaned. They were courteous about it and apologized. Despite their being aware of the state of the house when I moved in, I was charged a cleaning fee when I left even though I left the property spotless… beyond spotless. I am a retired military officer and I am a very clean and detail-​oriented person.
The move out instructions stated «the property must be cleaned thoroughly». They didn’t provide a move out cleaning checklist or give the courtesy of a walk through before I left. They just charged me $ 200 with no warning a month after I moved across the country. After a very vague description of what needed done, I cleaned for 2 days and I was absolutely positive I had cleaned beyond their expectations.
I kept track of what I cleaned when I moved in, and what was cleaned when I moved out. I provided this to the property manager as well as a reference from a previous move. I had my neighbor, who is also a landlord, inspect the place before I left and provided her contact to HasBrouk as well. They didn’t cal or make any effort to look into my concerns in any way.
I can’t imagine $ 200 is much to be concerned about on their part but, the principle of the matter is that HasBrouk didn’t think twice about charging a fee to an otherwise good tenant when they were too lazy to actually see how clean the place was.

DO NOT RENT AN APARTMENT WITH HASBROUCK. I have never had a more inattentive landlord than Ray. Over the 10 months we lived in our apartment, we had every major appliance break, and it took weeks of badgering (emailing, calling, and actually going in to the office) each time to get anything fixed. Our apartment was also filthy when we moved in, and although we requested for it to be cleaned several times, they never cleaned it. There are a lot of companies that manage apartments in Charlottesville — choose another one who will actually attend to your basic needs as a tenant. This company is clearly used to renting to college students who don’t know any better and taking advantage of that.