Albemarle Heating & Air

These guys are the pros in Charlottesville, and there’s nowhere else I would pick. I have had nothing but extremely professional, friendly service from them, and very prompt response. Simply the best experience I’ve had with HVAC.

Looking for world class service? Then Albemarle Heating and Air is your place.
We moved to Charlottesville today. My children told me that the AC wasn’t working upstairs where their bedrooms are located. It was 91 degrees outside and it was quickly heating up inside.
I called Albemarle Heating and Air. They found the technician who had serviced our home for the previous owner. He spent 20 minutes on the phone with me and walked me thru a number of steps that enabled me to get the system working again. He gave me his cell number and encouraged me to call him at any time if we needed additional help.
I can’t describe how professional and impressive the technician was. The woman who answered the phone was also super pleasant and helpful.
My children are sleeping upstairs in properly air conditioned rooms as I write this.
Thank you, Albemarle Hearing and Air!

We used to be very pleased with their services, but this summer has been a nightmare! Two visits and $ 800 later and the unit still doesn’t work. I couldn’t get the technician to even look at the unit last time. It was «too hot». I understand that it is really hot but that is why I need your help in fixing our AC unit! We have a newborn who can’t sleep in his nursery for the last week and even telling them this has not convinced them to be more helpful.

We actually had a contract with a competing company, but Albemarle Heating and Air had a better price when we replaced our furnace. Great installation experience.

Evonne S. did a great job with our precision tune-​up. We have been very happy with the service AHA has provided over the years.

Extremely happy with the service. Bryan and other techs that have helped us get our system fixed up have been great. When you get an ESA contract, they will call you and get this scheduled prior to the heating and cooling season unlike others. Also, they really diagnose and solve problems unlike the random parts replacement method that other providers use. We will stay with these guys!

Evonne came out today for our maintenance check. We’re in an almost 100 year old home with four different heating/​air systems, varying in age from 2 – 20 years old. Evonne was patient in the several hours it took to service them, and explained any problems she found, including how urgent (or not) they were to deal with. As with all prior AHA visits, the service members are punctual, keep the house clean, are courteous, and are very well informed about the equipment — even when that equipment is cranky and old.

They were great. Came the same day I called to give a second opinion and didn’t even charge me for it! Would highly recommend them.

We have AH&A come out to the house twice a year for the maintenance check on our systems. Josh was here today — what a knowledgable and hardworking technician. He conducts himself in a highly professional manner and was both patient and persistent as he problem solved a few issues.

We have had Albemarle Heading and Air service our home for years. There is never a problem, service people are polite, informative, and they always do a good job. I’m always impressed with how informative and clean repair people are.

They seem to get good reviews when they show up. Getting them to come is the problem. Tried to schedule service twice. The second time, I got as far as a conversation with a customer service rep, who offered me a service appointment. When I wrote back to take it, apparently nothing happened. Waited around at the designated time, no one came. Called their dispatcher, no record of me or my appointment request.

Albemarle Heating & Air installed our systems in our 2006 renovation and have been our HVAC company of choice since then. Are always timely, courteous, competent and have a sense of urgency. We operate a Bed and Breakfast and when there is an emergency, they are quick to get us up and running and keep our guest comfortable.

Albemarle Heating & Air provides great service, from the dispatcher Christy, who obviously knows a lot about the business, to the techs such as Bryan, all of whom are skilled, professional and friendly. It always seems we need to call them on the weekends, but they’re still prompt and concerned about our well-​being.

We first became aware of Albermarle Heating when our furnace started acting up on the coldest day of the year (of course). Although it was a Saturday and apparently the most of the county was also having trouble, they came in, fixed the problem and got us warm again. The technician was very competent and extremely courteous, and took to time to explain exactly what was going on.
We immediately signed up for their preventative maintenance program, and had our system checked just yesterday. The technician, Patrick, was every bit as good as the person who had come to our rescue: competent, patient, articulate, and unfailingly courteous, even in the face of my old dog’s crankiness when she perceived him as a threat to her breakfast. :-) I think we are going to be doing business with these folks for a long time.

Albemarle Heating and Air has provided our annual service for several years. We have always been happy with their professionalism, their work and their willingness to go the extra mile for us. Great great company to work with.

They may be one of the biggest HVAC companies in the area, but they won’t stay there long with the customer service they have demonstrated in my case.
We had our home HVAC on their annual maintenance program. Faxed in my annual renewal a month ago, and wrote right below the CC #, «call me at XXX-​XXX-​XXXX to schedule my seasonal tune-​up»
never heard from them. But, they had no trouble reading my credit card # and charging me. Maybe their staff is numerate but illiterate?
Over two weeks ago I called to schedule my appointment. The scheduler was not in, so I left a voice message with all my details and call back info. No call back.
Got hot again, and I remember they never called. I called again to schedule my appointment and they said the next available tune up appointment was THREE WEEKS out.
I called that company that has the annoying jingle with their ads and they gave me my choice of times within 48 — 72 hours.
Hmm…three week wait for someone who acts like they don’t need my business or someone who can’t wait to help me.
Called AHA to cancel my contract. They had the nerve to ask if there was anything the could do to keep my business — hmmm… maybe read the information I sent with payment. Maybe return an appointment request call left a week ago. Maybe not tell me I have to wait three weeks when you blew the first to chances to keep my business.
The service industry is all about how you recover from the mistakes you make. Making more of them is not recovering, it’s compounding.