This is a great shop! The owner, Ed really cares about his business. Folks are polite and friendly and the sandwiches(the ones I’ve tried more than once, usually I have the Smokehouse Brisket OMG) are consistent. I like the round-up thing where you can donate to first responders, that’s very cool. They are usually busy but they have plenty of seats and the parking at 29th place is well adequate. Highly recommended!
Bill C.
Évaluation du lieu : 1 Palmyra, VA
It is very expensive; $ 9 — $ 10 for a small(8″)sandwich, drink and chips. There was only 2 – 3 ounces of meat in my sandwich; pathetic! Way too much sauce; mayo, etc. Save your money, go to Subway!
K C.
Évaluation du lieu : 1 Charlottesville, VA
decent vegetarian option that can be made vegan, but the staff is horrible. They’re rude, classless, and make fun of orders to customers faces. Wouldn’t go back due to the bad attitudes of staff.
Caren B.
Évaluation du lieu : 4 Winchester, VA
What a wonderfully welcoming Firehouse location! As soon as you walk in, you’re bound to be greeted with«Welcome to Firehouse» by nearly everyone behind the counter. When you make your way over to put in your order, the conversational patter of the service staff is polite and engaging, and the staff doesn’t leave it at that: they come out from behind the counter to check on guests repeatedly, offering drink refills, additional sauces, etc. A+ on the service. The food itself is good, but it’s a sub place — so even as fresh and hot as it gets, I’ll still only give it four stars because of the nature of the place. Still, big fan! Love the little fire hats for the kids, too!
Shauna B.
Évaluation du lieu : 3 Culpeper, VA
The employees are inconsistent with their customer service message. I’m not sure if it’s management or what but it seems odd. While waiting in line the gentleman making the subs were having personal conversations talking about inappropriate things and cursing. One gentleman even stated he couldn’t wait to get off and wished it was 3 o’clock all right in front of a long line of customers. The young lady at the register was the only one taking orders with a very long line and was very friendly and smiling despite the lunch rush. The gentleman clearing tables and delivering food to waiting patrons was friendly. The food is the same as any Firehouse… just not sure if the atmosphere is what they are going for with the Firehouse brand.
La C.
Évaluation du lieu : 5 Charlottesville, VA
I’m giving this Firehouse Subs location 5 simply because the staff was cheerful, friendly and prompt. My turkey and cranberry sandwich was sweet and savory and was brought to my table by a smiling staff member. This place does NOT skimp on meat like Subway does. I made a mistake when ordering and called it a chicken and cranberry to which they replied that would be a new sandwich prompting me to say that if it were a fried chicken patty it would be really yummy. And it would. I would love to see that offered. My sandwich came with a delicious pickle wedge which was a good complement to the sandwich and easy on my diet. This place was CLEAN! I will definitely be back and am happy to have a good replacement for my subway addiction. Thank you!
Hans B.
Évaluation du lieu : 1 Charlottesville, VA
Worst fast food experience in years. Counter help appeared completely clueless. Totally screwed up my order. Refused to correct or even acknowledge that they had screwed it up terribly. Appeared like two corporate wonks sunning themselves on the patio totally oblivious to the fact that Rome was burning inside their business. Dumped their screwed up order in the garbage and left. Could not even eat it, it was so bad. They appear to not want customers. I’m happy to help them with that goal. Won’t be returning.
Lewis W.
Évaluation du lieu : 4 Ruckersville, VA
On a recommendation from a friend, I had the brisket sub. The flavor was okay, but when they tell you it’s supposed to be 8 inches and you get what looks closer to a hot dog roll, it feels disappointing. The place looked clean and the people were nice. I love the soda station, which is worth the fourth star IMHO.
Michele D.
Évaluation du lieu : 4 Ruckersville, VA
Friendly staff & I love the consistency of their brand. The quality of food is great — it will take a little longer than subway, but that’s what makes it better! The place was clean & no doubt we’ll be back again.
Nicole M.
Évaluation du lieu : 5 Central City, PA
I almost left the so-so reviews deter me from coming here but I absolutely love firemen so of course I had to come sooner or later! I was greeted promptly and was even asked if I had any questions. Employees were very pleasant. We came on a Saturday afternoon and it wasn’t too busy. We got our food in less than five mins. I got the meatball sub and it was amazing! I am always Leary on meatballs because I am a meatball snob haha but this sub did not disappoint!!! The owner was super friendly! Cookies are awesome too!!! I highly recommend it and will be back!
Kristie j.
Évaluation du lieu : 1 Penn Laird, VA
My husband placed a call and ordered to go before coming in. He said he got not even so much as a hello or thank you by the employees. When he got home 20 minutes later we opened them and noticed they were the wrong subs. He called and an employee told him he could keep those and come get the right order. When he came in however, they would not give him the right subs saying he MUSTRETURNTHEOTHERSUBS. So, he’s returning subs that are now 40+ MINUTESOLD! Besides the obvious horrible service, my question is who are they feeding old food to??? The next person in line?! I don’t know who manages this place, but they need to start over again with new people!
Malcolm R.
Évaluation du lieu : 5 Charlottesville, VA
The atmosphere of the restaurant was pretty good. The sandwich I got was a turkey bacon ranch and it tasted pretty excellent. Loved that they got one of those coke fountain drink machines where they got so many different kinds of drink flavors. The desserts tasted pretty good. Would recommend this place and would come back whenever I have a chance.
Katherine M.
Évaluation du lieu : 2 Charlottesville, VA
Generally disappointed. The staff was friendly, although the fact that every single one of them shouts hello when you walk in is a little over the top and unnecessary. I’ve never understood that kind of phony customer service. Anyway, the menu didn’t offer a single veggie option, so I settled for the chicken salad. Despite the fact that it wasn’t busy and there were more employees behind the counter than diners in the restaurant, the sandwich prep took A LOT longer than it should have. When I got back to my office and opened it up, it was missing the lettuce, onions and pecans that are apparently included. The sandwich was OK, but I probably won’t be going back.
John A.
Évaluation du lieu : 2 Faber, VA
The food was great. The place is clean, and the décor was nice. I was there at lunch time. I waited 35 minutes for a sandwich. I finally talked to a manager who apologized and brought me the wrong sandwich, which he had to take back and finally bring the me the right one. No offer of any discount for waiting so long, Just an explanation of «we have only been open 9 days and we the staff doesn’t know where to put their hands». UMMMM ok. The food was good. I am no Gordon Ramsey, but I don’t think it takes 35 minutes to put chicken salad on a bun. I am undecided whether to give them another chance.