Hall’s Auto Body

I’ve always liked the vibe at Hall’s. Good people, nice atmosphere, and fair estimates compared to other shops. My last experience there was just average, though. They did a nice job repairing my vehicle but they didn’t go the extra mile to ensure I was completely satisfied. Not that they had to but it would have been nice, especially after a $ 4,300 repair. Too bad, too, because if a place like Hall’s can’t provide great customer service, who else will? :-(

I went to Halls for service for the first time very recently. Over a period of about 20 years I had heard they were a great business run by folks who were also caring and «solid”/like «Mom and Pop,» established and reliable. I am a good driver and didn’t have much need for body work so I never dealt with them other than driving up Route 29 and looking up the hill at their building that seemed small and unassuming. I pictured «Mom and Pop» in a relatively tiny, scruffy place, but reliable nonetheless. Anyway, the first thing that blew me away was the building itself. When you get up the hill, you see a large, well-​taken-​care-​of-​with-​obvious-​pride site with a half circle drive-​up area nicer than many hotels I’ve been to. I don’t mean lavish; I mean someone with a clear mind is obviously taking care of the place. In the course of dealing with them, I was in many places around the building. It was the first automotive service business I’d ever seen that was clean and well organized EVERYWHERE. Even what would normally be a dirty back lot was organized, including trash and recyclables. A rat would not like living there. The only «junk» I saw was the extensive collection of battered vehicles I assumed they use for parts. Inside is very clean, expansive and nice. The shop area is clean and as well organized as the back lot. They seem to have state-​of-​the-​art body shop equipment. We were well taken care of by Brent, the body shop manager, who I believe is one of the owners or son of the owner. He is as solid as their site: obviously smart and aware. I’ve been to automotive places that are staffed by people who look like they don’t get enough sleep. Brent connects with the issue at hand and solves a problem. He seems very busy – which is good – so he doesn’t waste time or linger; I took that as a good sign. It took me a while to write this. I use mostly my iPad, and writing a business review on a device is not easy. While working through the process, I started writing a few times then realized the particular venue (probably not Unilocal) had taken me to a totally different business, that is, I was composing a review for the wrong place! I notice there was a review on Hall’s site about which I thought, «Where the heck is that place? Couldn’t have been Hall’s,» so be careful what you read on some reviews. Hall’s is great. Your vehicle will be in very capable and solid hands. I regret I did not get to meet Brent’s dad (?), the other? owner. He started an amazing place years ago.

Very helpful with my insurance claim. Repair was faster than I expected too.