Medexpress Urgent Care

We had a very good visit, medically speaking, but after reading about billing I will up the rating after we go through all that. They are a preferred provider on my plan so they should only be charging the negotiated amount. We’ll see. We got in very quickly and the staff was very pleasant. They had the Rx my husband needed, which saved us another stop.

I went in with a cold, primarily because I needed a doctor’s excuse for work. The PA told me my symptoms were allergy related and recommended I get claritin-​d, or something with Sudafed in it and take in plenty of fluids. I have high blood pressure and had been off my medicine for about a week because I ran out of my prescription and wasn’t able to get it filled due to work and then the massive snow storm. I told the nurse all of this before seeing the PA and also noted high blood pressure when filling out my medical history form. When I got my discharge papers, I noticed that it recommended the pseudoephedrine, with a note not to take that if you have a history of high blood pressure. Hello! Did the PA not even bother to: a.) Read my medical history or b.) Read that the nurse had taken my blood pressure and that it was high? Unbelievable. And on top of that, I got an unexpected bill from them. I paid the $ 119 charge (uninsured) at the time of my visit. I was not told that there would be an additional $ 91 owed that I would be billed for via mail later. I am extremely dissatisfied with my experience and would not recommend ANYONE going there.

From a medical perspective, I had a great experience. The staff was wonderful. However, the billing practices are of concern. Even with an excellent medical insurance plan, expect to pay a total of $ 200 (or more) for the visit. Your co-​pay (mine is very affordable) plus a med express fee that will arrive a month after. This is without lab work or an x-​Ray. Also, I was billed this extra charge without a detailed bill. I did sign a form authorizing this, but i needed to sign it in order to be seen. I was very sick and from out of town. Not a lot of choice here. Maybe the $ 150 is a «non-​Charlottesville-​resident» surcharge. I won’t know until I get the detailed bill. I will update this review when I receive more information.

I had a great experience here last weekend! I was seen within 10 min of walking in and then went from the triage nurse to the nurse to the doctor all within 20 minutes. Everyone from the doctor to the nurses to the front desk staff were friendly, professional and efficient. Dr. Shelly Dawson, MD was great!

Actually had a better experience here than I did at the med express than the one I went to back in my home state of PA. Only thing that sucked was the long wait to actually be seen as well as the wait after I was seen to get my RX and dr’s excuse. The staff were friendly and the PA I saw was very nice and knowledgeable. Just the waiting is horrible and it wasn’t even busy whenever I went. Wish they could cut down on the wait times.

Had to Visit Medexpress today after feeling ill at my daughter’s soccer game. They were moderately busy but I did explain to the first woman I saw that I was from out of town and on time restrictions bc my daughter was still at the field playing games. I was in and out in a little under 90 minutes. They were quick and professional. the only downside was they didn’t fill prescriptions on site so I had to go across to CVS and wait but other than that they were great.

Understaffed. 3 hours of waiting and no physician know sight. To smooth over the wait the friendly staff offers up a refreshing can of diabetes. What doctors office hands out soda? The staff did what they could, but there was nothing «express» about the visit. Poor scheduling by management was clearly to blame.

90 minutes and still no doctor. We are walking out. I realize it’s a walk in practice but for the middle of the afternoon with just a few patients in the place, this is ridiculous. I don’t recommend this place. There’s certainly nothing urgent about it. Can’t speak to the medical care because I never got any.

Do not go here. I had gone in for a lung issue and fever that had not improved after seeing a doctor elsewhere a few weeks prior. At the time, the doctor said «your next step is a chest xray.»
I saw Dr. Sally Tucker twice. She diagnosed me with bronchitis and prescribed antibiotics, and said to see a doctor again in two to three weeks if symptoms don’t improve. She ignored some of my symptoms like fever and night sweats. She recommended against the chest xray both times.
I finally went to First Med for a second opinion. They were concerned enough about my lack of improvement and the fever/​sweats to immediately do a chest xray. A large mass was evident in my chest. They sent me immediately to UVA hospital, where is was diagnosed as cancer. I am incredibly frustrated that I did not go to First Med to begin with and gain at least two weeks on my cancer.