I graduated from UVa back in the day and spent this past weekend in Cville visiting my college roommate. Fate has led me to teach ukulele 3 times per week and also has given me the power to distribute about 1 ukulele every other month as part of my work for the Academy of Music in Norfolk, VA. One of my students wanted a black sparkle Makala Dolphin, which were out of stock down at the Beach. Happily when I phoned Stacy’s they were able to put one on hold for me. Warm, courteous phone support! When I shoed up the next day, they changed out my strings for free, and would’ve polished the fretboard if I’d remembered to ask them for that service. The experience was soooooo enjoyable that the very next day, after I’d taught an ukulele lesson to Natasha Jahrsdoerfer’s very gifted and charming Primary II class at North Branch Elementary School in Afton and then gifted them with a class ukulele, I returned to Stacy’s to purchase another Makala Dolphin. This one is «PinkBurst»(most of my students in my Tuesday/Thursday classes for the Academy of Music are 3rd — 5th grade girls thus I keep 2 pink and 1 purple ukulele on hand at all times). Again great service, and including free string change(I prefer Low G Aquila bionylon strings b/c I used the James Hill Ukulele in the Classroom Curriculum) and friendly amusing banter. Definitely a great store. Highly recommend.