Stein Mart

If they gave less than one star, this SteinMart would get it. I went in to return an item for which I had a receipt. I walked to the customer service desk (made sense to me). It wasn’t staffed but there was an open door behind the counter so I figured there had been movement. There was only one register open and only one employee at the front of the store for as far as my eye could see. .. so surely, someone else had to be near (made sense to me). When the one SM employee finished the transaction of another customer, I asked her if I could return my item at her register (since no one else ever showed up in the front of the store). She said, «Yes, cause there’s no one there.» Huh? It seemed a little smart alec-​y to me, but I let it slide.
When she took my item and receipt, she said she could only return my money as a charge back to the card I used to purchase the item. Hmmm. .. I opened my wallet to pull out «the» card and couldn’t remember which one I had used. She said it ended in XXXX. That didn’t help me as I looked down at my cards trying to remember which of the two I used on that day. She was obviously irritated with my hesitation and said, «there’s a number on the front of your card.» I said, «It’s not the account number.» She said, «It’s right on the front of your card.» I said, «No, it’s not.» She said, «Just look at your card» while I was looking at my card. And I said, «Maybe it’s a little different in Florida.» I basically did an eeny, meeny, miney, mo and swiped the card it could have been hoping I had the right one. She pushed a few buttons, gave me the receipt, and went about her business. Rude!
I was concerned that my money was in cyber space because I guessed at the wrong card so I called my hubby to ask him which one we had used. It was the one he had (and I did not have on me.) So, I went back into the store and let her know my hubby had the card we used to purchase the item and the card I swiped was not the correct account. Her response, «I know. I saw it on the screen when you swiped your card.» I simply asked, «So was my money refunded to the card I swiped?» Her reply, «Yes» and she went on about her business. In other words, she lied like a rug!
I don’t care if they have the Magic Mike dancers throwing money into the crowd to buy items from this SteinMart! The only way I’ll go back is if someone drags my lifeless body inside! Now, let’s hope there are no awesome sales to make me eat my words.
Nutshell: It’s Homegoods for me!