The Home Depot

Always great service, we seem to go here weekly in the spring-​fall months! Vast selection and knowledgable staff too.

This place is a joke. On more than one occasion the workers will dissappear when you need help, especially if there’s something heavy I need help with. There is one woman there that works at the checkout that is more into herself than helping anyone. Im surprised she doesn’t have a mirror close by so she can keep looking at herself. Skip this place and go to Menards or Lowes where they have what you’re looking for and people who are willing to help.

This location is ideal for me, but Staff’s attitude results in terrible customer service. When asking questions in tools, it’s like interrogating a hostile witness, they’re very reluctant to provide complete and helpful answers. When I checked out the young man was more interested in talking to his co-​worker buddy and ignored me. Good location is trumped by bad customer service. I’ll drive further to get better service.

If I could give a zero rating I would. Doing a whole house remodel and spent $ 3500 to get carpet installed in majority of home. Had issue with pad from previous install in basement — was told it would be handled when carpet was installed in rest of house. Crew II who handles all installs for HD, as well as the person at HD who handles the problems to be addressed, totally dropped the ball. Never called me after I left numerous msgs about situation BEFORE they even came out. Installed carpet, they made a mistake at bottom of stairs with patterned carpet. Was supposed to come and fix next day as well as replace pad in basement. Got caught in phone mail JAIL for TWO WEEKS even after leaving messages with the production mgr 6 – 7 times. HD finally called back after mult msgs saying Crew II would get a hold of us, which they didn’t AGAIN. Left msgs DAILY until my husband finally got a hold of a live body and complained. When they finally called there were NO NOTES on the issue in their system. Totally ridiculous and the person taking the complaint had ZERO customer service training — acted put out and like he wasn’t representing his own company when I told them they needed to actually contact their customers about their fixes. They were told numerous times house was going on market in mid Oct and he had the nerve to say, «Well, we have to evaluate before we can fix it.» Crew II, you had SIX WEEKS TO DO THAT. Have gone to Lowes, Menards & Home Depot in doing this project and the only one I will return to is Lowes.

I NEVER in a million years thought I would write a review of a hardware store but here goes. PLEASE do not ever give this store any of your time or your money. I had a very simple question that probably ANY sales associate in the entire store could have answered so I called them yesterday. Several times. The first time I was on hold for 16 minutes and no one picked up. I had to run so I figured I would try again later. Tried again 6 hours later and was on hold this time for 8 minutes. Same result. Third time I tried at around 8pm thinking the store would be dead and someone MUST be able to answer the phone. No such luck; same result. I hung up so angry that I will never patronize a Home Depot again for as long as I live. That is 30 minutes of my life GONE FOREVER. 30 minutes of my life I will NEVER get back. All I had was a simple question. Great job Home Depot Chaska.

DO NOT purchase a counter top from these people if your house is not new construction. Home Depot in Chaska, MN, contracts folk that can’t handle anything that is not a straight line. We’re not talking out-​of-​level but simply 5/​8″ variance in distance from the wall to outer edge over a 12 foot length. When attempting to perform HR duties, Home Depot took the word of the contractor who claimed the 5/​8″ variance was in height and that the top was not level enough to accommodate granite. Home Depot opted to believe that untrue claim. Have not yet made up my mind whether to continue the struggle with HD or go elsewhere. Will update accordingly.
Update: With but three phone calls, I found reputable contractors with 5 star ratings who agreed without hesitation to install the same granite countertop, similarly priced, without issue. When all is complete, a review for the contractor will be posted. At this point, all I will say is Home Depot’s contractors are less than honest and certainly unable or unwilling to accommodate anything not exactly square.
Additional Update: My new countertop has been in use for two years now and is nothing short of perfection. Moreover, I straighened no walls, made no alterations or corrections and the new contractors installed without issue.