Valvoline Instant Oil Change

CJ’s team over-​looked an important oil change issue recently before our cross-​country car trip, and when I brought it to his attention, he was super accommodating and helpful. All shops make mistakes, but CJ was on it quick and made remedies without hesitation. Customer service, as it should be.

I got a coupon for $ 19.99 conventional oil change. My car takes conventional, and I called ahead and they said they had the exact type of conventional oil for my car. When I arrive I talked to the mechanic, and he said yes my car takes conventional oil, no problem. A new mechanic guy comes to tell me that they don’t have that type of conventional oil, so now the price fro my oil change is going to jump up to at least $ 60. I told him I called ahead. No response to that, just that they don’t have the right kind so I have to pay for half synthetic or all synthetic. OK so here I am scammed into paying $ 45 (coupon applied). Then some mechanic comes in and tells me, here is your air filter and here is your oil filter, which one do you want changed? Well obviously the oil filter is ALWAYS changed with an oil change, included in the charge. I tell him obviously I want the oil filter changed and he walks out as he says that will be $ 20. What? Next some guy walks in with my dip stick to let me know that he definitely changed my oil. Good for you. That is the whole point of me being here, I sure hope you changed it without me HAVING to look at my dip stick. So the guy tries to charge me $ 67!!! I could have gotten a better deal at my dealership and the dealer would have additionally had the condition of my tires evaluated, and tires rotated. So, why am I being charged so much? I ask the guy why the oil filter price would have been an extra $ 20, and he says you wanted your air filter changed. UH No I didn’t. I asked him if he showed me 2 air filters, and he said no. So I said well I told you I wanted my oil filter changed, not my air filter. DUH! So put the old one back in. This is the oldest trick in the book. I am NOT AN IDIOT, and I know I can buy my own filter for a fraction of the price and drop it in myself. I ask him so did you actually change the oil filter then? Yea he says. OK? So where did this guy get confused? I end up paying $ 45, when I was told beforehand that the $ 19.99 coupon would definitely apply to my car with my required oil. Then the guy didn’t even reset my «Maintenance Required» alert, which has been on now since I just brought my car in — due to needing an oil change. He tells me to re-​set it myself. OH MY GOD I have never been told to do it myself. That is part of their job, so when I questioned him, he fixed it, but with an attitude. Then I see they never took off my last oil change sticker and I don’t know where the new one is. And he says I stuck it to your paperwork, goodbye! WOW you can’t even put a sticker on the windshield? I sure hope they even put the right oil in. These people either don’t know what they’re doing, or they think they can scam someone because they assume we don’t know any better, and I DON’T APPRECIATE IT! I WOULD NEVER COME BACK OR EVER REFER ANYONE THERE AGAIN!