Extra Space Storage

DO NOT DO NOT DO NOT use this company.
I was burglarized twice here and had thousands of dollars work of personal belongings and family heirlooms stolen. They even stole my daughters tricycle! Camera’s are everywhere but I guaranty you when you are robbed the management will say that there was «nothing on the video».
I could go on and on about the sub standard hasps they use on the doors and in my case only drywall screws were used secure the door.
Stay away from Extra Space Storage and when you do rent ‘somewhere else’ do yourself a favor and make sure its a unit close to the front near the office and check what type of hinges and screws are used on the doors.
Remember just because you see lots of cameras at a facility doesn’t mean that they are actually working.

I have several units at this location and it is a very nice clean location have not had any problems with any critter droppings or bugs in any of these units. They very accommodating to the needs of there clients. I usually deal with Dan but everyone I have came in contact with has been more then a pleasure to work with so if you are looking for storage in the Chatsworth area I highly recommend this location. Extra Space Storage is the Place for you

Dan was very helpful at check in. Very well organized and very friendly. The facilities are also very clean. I highly recommend this facility.

My experience with Extra Storage ended.
I didnt need it any longer.
Give them a 2 day notice. I didl not get any refund for unused days.
They kept $ 83.00.
Very unfair.

Great service. Friendly staff. No Surprises! It was great to get 20% off on the Budget Truck Rental.

Extra Space Storage is the cleanest and best situated location i have found in the north valley. Even though I arrived late in the day to do my paperwork and sign my lease Dan still took the time to show me the unit and then completed the paperwork effortlessly in record time and for this I am thankful! I highly recommend this facility to anyone seeking value (I got a 5×10 for $ 79), location (right near the corner of The Winnetka theaters, cleanliness and professionalism which all place Extra Space Storage heads and shoulders above the competition!
Very Truly Yours,
Marc A. Medina, Vice President Prime Home Loans –Residential Lending Div.

Extra Storage Space was easy to locate, VERY clean and Organized. The prices were great, the staff friendly and knew the answers to all my questions.
They also had some supplies very valuable when moving into a storage facility — like a set of locks… I completely forgot I would need locks. I would recommend this place to friends and family.
Jeannie R

I took three days to call around the San Fernando valley and Simi Valley to find a unit for one year, small unit; but i did not want to pay over a hundered a month! extra space has amazing customer service! a gentleman from one of there locations took the time to find me a unit within my budget and in the area that i wanted!!! he also found discounts to help out as well!!! i moved in for 22 $!!! BEST DEAL IN THE VALLEY!!! again great customer service over the phone and in person. Thank you extra space!!!

Having shopped around for storage space, I find this one competitive and useful. In other words it is doing the job: providing protected storage space with no frills and no worries.
I don’t see any problem there and I am quite happy with the service being rendered.

(Update 10/​19/​2015 — my rent was raised again by $ 28 a month for Oct! It’s corporate greed and they don’t give a darn about their customers. I finally moved my belongings out of Extra Space to a WONDERFUL Independently owned storage facility down the street «U-​Store».)
The Extra Space website for this facility will only post «positive» reviews. I wrote a NON-​positive review and it was not posted — which is why I am posting my comments here. Find another place for your storage needs! I moved my things in Feb 2013. My rate has been increased 5 times in the last 2 years — and not just by a few dollars either. When I first rented, they said it was MANDATORY to have rental insurance. I bought it through them for $ 10 a month more while I researched the «mandatory» requirement. It took me 2 months of making phone calls to find out that it’s NOT mandatory — you can sign a waiver indicating you don’t want their insurance or to carry your own. I also found out AFTER my unit was burglarized that their security cameras did not cover or monitor the area where my unit was located. No on-​site manager either as advertised! I called the corporate office many many times to complain about the Facilities security — they don’t care. It’s a Greedy corporation that doesn’t care about their customers or having a secured facility. Dan is nice but this facility is not worth renting from. I am taking my personal belongings elsewhere.

I was shopping for a storage unit for my Mom that was moving from Ft. Myers, FL to CA. I first spoke with Cameron, who was very helpful on the phone and I had reserved a unit for the weekend. When I showed up on Sat., I was taken care of and the process was easy. The office was clean and smelled nice. So I reserved a unit for my Mom. Once the moving truck got here to deliver Mom’s stuff, the 14 wheel rig couldn’t access the unit I had reserved, again Cameron was great and took care of us. We rented another unit that had just been released that morning and Cameron was quick to get us set up. I really appreciated their service and friendliness. I would recommend this location to anyone looking. It’s also right next to Winnetka Pacific Theatres, so in a good area.
Cindie

I should have read my friends review before moving all my stuff into this place. I asked about them raising the price and they said they don’t well as soon as they had the chance they did. Do not believe the BS story, they will keep upping the rate.

I dont like the fact that their pricing is so all over the place, which makes them look sneeky.
In my previous review, I had spoke with Brandi.
Below, I cut and pasted the paragraph about our conversation, that I will be updating and commenting on and why there are now 2 stars.
XXX She quoted me $ 161.00 for the unit I wanted, I said, but I saw it for $ 138.00 thats why I called. She said oh I can do that for you but for $ 137.00. I said ok great, but is the price going to go up after a certain amount of time? or gradually?.. she said no, but it depends on the competition and if it did happen to go up, they would give me plenty of notice. and it wouldnt go up in a large sum, just by a few dollars.
1. I forgave the fact that she tried to charge me the highest price when there were much lower prices out there.
2. I forgave the fact that a FREE month actually costs $ 29.00.
3. I forgave the fact that it wasnt $ 137.00 a month like she said, after the paperwork is done, it actually costs $ 147.00, because you have to have insurance for a additional $ 10.00. This was not a option but required.
4.But why they lost stars was because below was the final straw.
I was there 3 months
1^st month Free but really cost $ 29.00
2^nd month $ 147.00
3^rd month bill $ 160.00… what… really… seriously? …I moved out.
I feel its a a shady way to do business, when a company isnt straight forward with their clients.

I recently rented a storage unit from Extra Space Storage and the process was PAINFUL. My parents have two storage units at the place and heard they had a «first month free deal» going on so I decided to store my stuff there for the time being.
We arrived at the place at 1:00 and was told we had to come back in 30 minutes because he (the only employee present) was on his break and he couldn’t help us. We came back and told him we needed to rent a space. At first we through Guillermo was super helpful, he was friendly and told us he would get us the best price possible. During that conversation we started talking about my mom’s storage space and it seems she has been paying over 2x per month the current rate. We asked to have the number for the manager to try to negotiate our fee… he said no. We asked for an email. he said no. In order to get the rate, she had to close out one storage unit and move her stuff to a new one. How ridiculous– and a complete waste of time. Unfortunately, we were between a rock and a hard place and did it anyways becuase the move would save over $ 1300 a year.
Once we started the renting process (mind you, we were already there being helped for 30 minutes) the paper work took an hour and half. There was still only one person working there when we left, with a line of people waiting. The process was long and the slaes technique reminded me of a used car salesman.