Fresh Air Systems

They came highly recommended from a contractor friend. The appointment arrival time today was between 11 – 1. At 12:40 I called for an update since I hadn’t received a 30 minute pre-​arrival call. The lovely lady who answered the phone said she would inquire and call me back. She called right back and said they wouldn’t be able to come over until next week. I understand all air conditioning companies are very busy right now, but I’m very disappointed that I was arbitrarily removed from the list, and without notification.

I agree with Mia’s review below, one star is too much. This company is horrible. I had a HVAC guy tell me I needed a new unit because the system isn’t blowing out of any ducts. I had Fresh Air come out to take a look and Quinn told me I just needed to clean the coils and it would be perfect. So I paid them $ 800, they cleaned the coils and nothing changed. I had a couple other reputable HVAC guys come take another look and they too told me the system needed to be replaced. I called Fresh Air back since I already paid them and made several appointments that no one showed up for, didn’t even call. Finally Quinn came back to take a look and he said he made a mistake. So they acknowledge I paid them $ 800 for nothing. I had been quoted $ 4300 to replace the system and Quinn said he would look into it and call me back within 3 days, that was 2 weeks ago and no call. I called a couple more times and Dennis, the owner finally called me back. When I told him about the scenario, he tried to tell me there was something wrong with the layout of my ducts. The 4 neighbors below me have the same ducts and their units work perfectly. Dennis actually got aggressive on the phone and hung up on me. I called back and he hung up on me again. Horrible customer service. Now I’m out $ 800 and my AC/​Heater doesn’t work. Do not waste your time or money with Fresh Air. There are plenty of honest options that will do a good job out there.

This is not the first time we’ve had great service from this outfit. We’ve recommended them to my Mom and In Laws and they were very happy with the service as well. Thank you Fresh Air Systems.

This place is the worst business I have ever come across and i would not recommend doing business with them. I called them Saturday morning around 10 am to try to get my dryer vent cleaned as soon as possible since I have two young kids (2 years and 2 months) and lots of dirty clothes. I clearly asked that I needed done the same day since I was home. They said that it was no problem and that someone would be at my home before 3 pm. I called them at 2:55 pm, and the operator told me that she was calling me, calling me to let me know her tech was in LA and my house is in porter ranch, what!!!
I called them to find out what was going on. She then tells me that she might be able to squeeze me in on Monday or Tuesday, can you believe the nerve!!!
They lied to my face about same day service. Please call someone else if you need this service. I wasted my whole day Saturday waiting for them to come and I could not even get a simple call.

Dont even want to give them a star. They came out to fix my swamp cooler 2 months ago and i hadn’t used it until this week. When i turned it on it made a loud vibration noise so i called them and scheduled for them to come out. The reception lady didn’t tell me there was going to be a fee for them to even come out and check it out and when the guy came the vibration was gone. They charged me $ 250 but took $ 100 «off» just for some oil for a swamp cooler that wasn’t even making a noise. Not to mention they were the last people that worked on it so of course i called them when it made a noise. Rip off i called the company that refferred them and they apologized and said that shouldn’t have happened and they are going to try to get me a refund for this visit.

Called them after my first HVAC service failed to show up for a scheduled appointment. Good communication with the dispatcher, great service from Kelly and Arturo who showed up on time, were courteous and extremely patient explaining and sharing information with me regarding my A/​C unit. They gave me a couple options at different price points and ran the proper diagnostics, explaining what they were looking for and why. If you want to know more about your system and how to properly maintain it as well as getting your repair completed, call these guys!

We woke up one morning and our A/​C unit had frozen and stopped working. The guys from Fresh Air Systems came out the same day and did a great job assessing and fixing our problem. I highly recommend this company!

Perfect, honest, efficient, no-​nonsense service.
I would recommend this outfit to any one who is in need of HVAC service. No second trip, no excuses, no overselling. I will be recommending Fresh Air Systems to one and all. I hope this doesn’t sound like I’m a family member. (I’m not!).

I highly recommend Fresh Air Systems. I was sweating bullets when my AC went out and they came out and fixed it immediately. I’m thankful that I didn’t have to spend another hot summer night without air because I don’t think I could have survived another day/​night over 100 degrees. Thank you Fresh Air for giving me back my cold air.

My central AC/​Heater unit went out on me — not good timing when it’s freakin’ cold at night (Los Angeles cold, anyway). FAST came out within a few hours of my call and they were able to repair the unit (busted ignitor) pretty quickly. The guys did a great job of explaining the issue and educating me on how these old units break down without regular maintenance.
I’ll definitely give them a call next time I have a problem (though hopefully that won’t be for a long while!!)