I love walking into a office where it is efficicient, professional, yet make you feel welcomed. The staff answer questions with patience and detail. Dr. MacLean is great in communication with all age groups and understands even the quirkiest of concerns. The patients are given information on what issues could arise in a thorough presentation. The response is more than reasonable if a problems arise after hours. My child is in the last 6 months of her 3 year procedure, and looking back on the the times and appointments we have had, there has yet to be a bad occasion or interaction.