Time Warner Cable

Dont switch or start new service with TWC. the $ 300 visa card is just to get you in. they mail you a postcard with a code which doesnt actually come the first time then once you do get a code and sign up, you wait 90 days for them to say we dont have you signed up so the 90 days starts all over. it happened 3 times I gave up. the internet service is terrible and on demand? almost impossible. I have had 2 new boxes and 4 technician visits. I have to call them everyday to reset my box. a Huge waste if time. if you have a choice get direct Tv or Dish its cheaper too.

words can not expres how much i hate time warner cable. worst support ever. your services suck and u treat ur customers like shit. i hope ur company goes bankrupt. i’ve switched to live streaming services and internet only from at&t. what a joy, leaving u time warner!!! u all should do the same. fuck time warner

They doubled my payment and disconnected me just cuz I down grade one room twc bullshiters

signed for service back in oct 2015, switched from uverse
was promised $ 300 rebate in 90 days which i never received
im going to file a complaint with bbb and state atty
and filing class action against twc.

I went in on a Monday morning to return equipment. I arrived at about 8:40 am and was out the door by 8:38 am. I received fast, friendly service.

Hmm… how come this place has so low points?
They are not as crowded as other locations, they have great customer service, and have a big parking lot for customers. What else can I ask for?

God I wished I could give them negative –5 stars. They change your plans without notifying you and charge you exactly double the amount. Why can corporate America be trusted anymore.
I want Google fiber to take over and teach these people a business lesson.
I just cancelled my account with time Warner.

What a fucking despicable joke is this company.
As one old lady said:
There’s a special place in hell for time warner cable.

Time Warner Cable is full of incompetent service people and technicians.
There has been an outage for over 6 hours and all they can say «it effects a large area and we do not have any idea when it will be up again»
This company should close it’s doors or at least get the head of operations and ask him who is 2^nd in command. Fire the chief and tell the second in command «you have 2 hours to fix this or you are gone also»
I am amazed that their team of trained monkeys could not get this sorted out.
Either they have really poor equipment or poor technicians, probably both.
I wonder how many customers will get a credit for this outage.
Time to switch to another company

I haven’t been able to watch Vanderpump Rules, The OJ movie, Anderson Cooper 360, and now the Grammys because Time Warner is apparently using a Beta cassette as their satellite. The useless troubleshooting message indicates I should press on and off 5 times and chant Bloody Mary in the bathroom with the lights off, then go to 7 eleven ask for an egg, and someone will give me a map to the rave or call customer service and have a technician come out by the election. If you have 28 minutes to spend on the phone to massage, rinse, and repeat times 5 then I suggest you call and ask for a credit until a tech can come out and press restart.

This is regarding the excellent customer service that I rec’d from the Upgrade
phone reps. been with Cable for 25 yrs. and is because of service that I rec’d, today.
i was well taken care of by pleasant and fun to chat with reps that truly went above and beyond… I know I spoke with Kathy in an upper level dept. and shoot, can’t remember
who was rep first, a young, guy that if corp is reading can look up by my calls…
and my initials in Canoga Park… I hope, cuz he was terrific, but I was on phone, and
computer at same time or would remember his name… but, when they do the call back for review… a def 10 for both…
thank you, so much. Happy Holidays

This company is a complete joke. My internet has been slower than dial-​up for the last month and also it is intermittent (it resets itself every hour). I call customer support go through all of the hassle of explaining my problem and their troubleshooting. I finally get them to admit something is wrong, and get them to schedule a technician. Later about an hour after, they call me saying they found the issue and have cancelled the technician and remotely fixed the error.
Problem is fixed for one day, call back cause internet is even slower now and they want me to go through the whole troubleshooting process again. If I was on welfare perhaps I could spend all day trying to fix their incompetency, but I work and my time is a precious resource that I am not willing to spend 1 hour of my week helping the circus they call Time Warner Cable.
Unfortunately, a country that prides itself on capitalism and competition for best services is unable to provide me with an alternative to this garbage company that holds a monopoly of broadband internet in my area (Los Angeles).
I am willing to pay an extra $ 40 per month to another internet provider so that I don’t have to deal with Time Warner.

I have always had cable television service and my internet via Verizon DSL. Since I am a creature of habit, I never thought to make any changes. Verizon DSL/​Internet was always horrible at best but I kept it on the occasion that I would use it with my laptop. Until recently, when they quadrupled my monthly charge in order to force me into a contract. That’s when I looked at Time Warner Cable Internet. It is a change, that I recommend to anyone!
The online sign-​up/​enroll is easy as pie, then it gives you options for delivery or pick-​up of the self install kit. I picked it up from the Chatsworth location. I was in and out of there in minutes and the service desk representative was quick and very friendly. Installation was amazingly easy.
Installation took me just minutes, nothing went wrong, no hick-​ups, nothing. The speed, oh my god, can’t compare. I kick myself for not switching to Time Warner Internet years ago!
This is a must try!!!

Take a number and wait forever.
Thanks for Reading my review!

While Corporate America could give (excuse my french) — oh feel free to take a whack at the word I intended to use, I will be using this more than once) about their Unilocal Reviews. Most local business would put each review on their pedestal. Although my review wont do any good, I feel more creative than usual so I thought while I am waiting for a TWC rep, via live chat, I will post to the boards. (Multitasking :) at its finest).
Well if I could grade TWC ability to manage it’s Client’s expectations, I will give them an F+.
I’m using their Live Chat Support to find out why I am only able to Download at 6 MB/​s of the 300 Mb/​s I am paying for.
After chatting with 2 associates, I am waiting for the 3^rd. In the chat window, a timestamped box appears, indicating
«All representatives are currently assisting others. Your estimated wait time is 1 minutes and 0 seconds. Thanks for your patience.»
While I wait. I’m thinking ok wow TWC beefed up their support awesome. Was that further from the truth. This box would re-​populate every 2 Minutes, thanks to Time Warner’s Timestamp feature (Probably the only benefit, hence the + on an F mark)
I (excuse my french) you not, the box has appeared 15 X (times) and is still going. Total Time spent as of now 58 Minutes.
*{For proof, I promise to have a link containing the chat window as soon as I can upload to my server)*
To sum it up
I dread having to reach out to Time Warner for every issue or problem I have. I will be fair most of the problems I have are internet related.
So heres my story, and its not different than every other time I HAD to reach out to Time Warner — usually by phone. Its a pain in the a**, excuse my french. We all value our time, and having to spend at least 1 hour dealing with a problem I shouldn’t be having sends chills down my spine. And its not just 1 hour, if I were to take the sum of all the time I have spent annually dealing with TIme Warner.
Ladies and Gentlemen that figure warrants a Bill to Time Warner.
I am always dealing with the, (excuse my french yet again), same problem.
–Slow Internet Speeds
–Billing Errors
Over and Over and Over and Over and Over and Over (need I go on?)
Hope you enjoyed my review.
EDIT #1: So this is my first edit! Do you believe I was Hung up on or dropped. I am not quite sure how to define the term, but you get the idea. SO I spent the last 40 Minutes of my time, taking screenshots, editing the documents (to keep you all from spying on me ;), and I uploaded them to my flickr.
CONCLUSION:
1) Total Time Spent: 5:48 PM to 7:24.
2) RESULT: I was hung up on
3) Resolved: (Excuse my french) NO
This is pitiful TIME WARNER. I SHOULD BILL YOU FOR MY TIME!

This company is an email scammer. I have been asking them to stop for three months. Lots of promises but they continue to spam
No way to stop them. Amazing that the most spam I get is from an Internet company.
Disgusting.

If Unilocal had the option to give them negative stars I would. I had Time Warner for years and years. When I was with them we always had issues with our internet. One time it was out for like 10 hours. Just ridiculous.
You could not pay me to go back to this company. Which believe me they have tried to get me to come back, but NO I won’t do it.
Since I have switched my provider I have had the complete opposite experience. What a world of a difference it has been to NEVER have any problems what so ever.
If you pay a company hundreds of dollars a month you would expect to have access to the Internet when you need it.

Had a bad remote for months but didn’t do anything about it. One important button barely worked.
Decided to take care of it at this office. Remembered long waits at the TWC office in Burbank years ago so regretted it.
The wait took about 15 minutes with a number. They have free Wi-​Fi (use your TWC log-​in) while you wait and a TV going in a lounge. There’s also music playing off of one of their music services (look high in your channels).
Maybe the wait was short because everyone is cord cutting and using Netflix?
They had two huge Fatheads of Dodgers stars Yasiel Puig and Clayton Kershaw. They’re promoting the Dodgers everywhere in the waiting lobby so clearly they’re leveraging the TWC LA exclusivity.
Got to the window finally and told the guy I have a broken remote. He just pulled out a new one and took the defective one. Didn’t ask my name, address, TWC account info, etc. That was it. Less than 20 seconds and I was on my way with a new remote.
That was easy.

I only came here during my lunch break to return equipment. I was worried about trying to do it during my break because everyone on Unilocal was complaining about the poor service so I thought I would’ve been stuck in a really slow line. BUT (maybe through a miracle or outlier experience) I was in and out in about 5 – 10 minutes; it wasn’t painful at all.
There was nothing to really say or ask either, so I can’t really say too much about whether they were that helpful or friendly, but I had an A-​OK experience.

5 stars for Jorge the super-​tech that hooked up my internet cable at the new house. This guy went beyond anything I expected to make it happen. Was really an impossible job.
The first guy showed up at 8am, figured what a tough job it was, made up some bs excuse and left.
Then they sent «Superman» to the rescue! True professional! Check the pics!