Chili’s

We had not eaten at Chili’s in a long time. We received a gift card and decided to try them once more since it would be a free meal. What a disappointment! First we had onion rings which were under par. They could take lessons from Cheddar’s on onion rings. The baby back ribs were a sad example; looked nothing like the ones on their website. The fajitas were fair, but certainly nothing to brag about. This is probably our last time to eat here. Too many other good restaurants in the area.

The Mrs and I met there for dinner with another couple the other night. It was later than most people eat dinner, so I thought it would be the perfect time to slide in and get great service. Survey says?! Anhhhhh! I was wrong.
I came in first while I was waiting for the others. It looked like a tornado had hit the place. I could count at least 8 tables that had not been bussed/​cleaned. The person at the front seemed to be in a bad mood. I made a light hearted comment to him about looking tired, and he said something to the effect of he was frustrated with his co-​workers. So I guess they were having a rough night. That should have been a big red flag to me! I should’ve trusted my instincts, but I didn’t want to make the others go somewhere else when we were already here. Plus, I was starving. I needed food. So we sat, and our drinks did come out quick. We ordered the tableside guacamole to start. We fought each other over who was going to eat the last bite. It was either really good, or I was just really hungry. Our food order was taking a long time, so the waitress came out and asked if we wanted more chips and such. We said yes we did. (If you are a server, and the food is taking a while… don’t ask. Just bring it)
Wish I could remember the name of our server. I should say servers. She said her name and said her «partner» server’s name. He came by and stared at us later when we were waiting on chips and drink refills. He said do you guys need anything? We said your partner is supposed to be getting drinks and chips. He said okay and that was the last we saw from him. I don’t think they were talking to each other.
So now we have cleanliness is a 1. Wait time is like a 2. But the female server was super nice when she was around. The food finally came. I had the Cajun Pasta with Chicken. One of my «Go to» plates here. It had been setting for a while. It wasn’t hot. It usually comes with a piece of garlic bread which was missing. I was too hungry to argue. There was no way in hell I was going to send my food back to that kitchen. I think everyone was about to kill each other in this place. There was a lot of tension in the air. We ate and got out of there. Never did get that chip refill. I have been to Chili’s off and on for decades. This was maybe my worst visit ever. It would have been better if I slammed a margarita for sure.

We’ve never had a bad experience here until last night. When we got there, the hostess asked us how many but never took down our name. She just told us to wait because there were no seats at the bar, even though we didn’t ask to sit at the bar. After waiting for at least 10 – 15 minutes, I went up to the hostess to see how much longer. She asked for our name, which she never took. She was rude and had a sour attitude. She didn’t seem like she cared about any of the customers. We realized that the groups that came in after us would be seated before us, so we decided to leave. We’ll probably be back, but we hope that same hostess won’t be there.

For awhile I as turned off of Chili’s. The food was blah, the service was meh, I just didn’t want to go there.
Since the revamp of the menu and the addition of the table kiosk, I have had nothing but great experiences. I have been three times in the last two months and every time has been exceptional. The service has been fast and friendly, the food has been perfect.

This is my home Chili’s, and the service is regularly prompt, friendly, and efficient. The call-​ahead option works well, and the new skillet selections on the menu, particularly the cheesy jalapeño cornbread, is great!

Poor service. Poor food. I’ll not be back. I’ve been to this Chili’s a few times to try to give it a chance. Unprofessional and poor.
A waitress should never yell to a hostess that she no longer wants people in her area. Do you not want to work? I was confused and felt uncomfortable. It was a Friday night. I do understand the rush, but I just got here. I did not know if I should sit down or just leave.
The hostess sat us anyway and took our drink order to try to ease the mood. She was great.
Another waitress came over to work in the area. It took her a long time before she got to our food order. She rarely came to our table. When we were ready to go, it took a while to get her to come to us.
Guacamole turkey burger was extremely salty. It was to the point where you couldn’t eat it. I understand it would be sloppy burger, but not to the point it dissolved in my hand. Gross.
If you get better service than me, more power to you.

Don’t waste your time going to the hixson chilis. We were told there Would be a 20 – 25 minute wait. So we stand in there waiting for 25 minutes and the entire time there was several booths and tables open while the lobby was filled with people waiting to be seated. We get to our seat and waited 15 minutes before someone got our drink order. Our waitress was extremely rude, the appetizer tasted like it had been sitting out for at least 30 minutes. The chicken was over cooked and the fries were very cold. We have had bad service here before but after tonight we will NEVER be back!!!

Everything was great! Be sure to ask for real sour cream or they will serve you cumin sour cream with the fajitas.

Let’s be honest: the only reason I even let my family bring me here when I visit is because 2 for 1 drinks are a thing. I’ll let this scenario tell the story.
My two beautiful margaritas arrive on the table. Somehow the rest of my family has straws. I search all over the table for one. My dad tells me it’s in the napkin wrapped utensils, then comments, «you must not go to Chili’s often.»
No. No I do not.
So why are you reviewing it then, snot? (I am emulating my mom here I’m sure.)
Well let’s see, when you live on this side of the river and your parents do not wish to return back downtown, you are not left with many options for that sit down family experience, and like I said, 2 for 1.
The food sucks of course. I used to love their black bean burger when I was a vegetarian but that was because there really were no other choices at the time for such things. The prices are high and the food is MEH.
I tend to get a sandwich because how can you screw up grilling chicken and then putting cheese and lettuce on a bun. Sure it’s not mindblowing and it could sure as hell use spices other than salt but it works. And their fries would actually be okay if they weren’t trying to cure you with their salt content either.
But holy cow the service here is awful. AWFUL. We showed up around like 7:45 ON A WEDNESDAY and had to wait. If you are at all familiar with this area on a Wednesday, it is so dead.
But we had to wait for a table and there were plenty of empty tables so clearly they don’t feel like having their employees make a living.
Then we waited some more, at this point it is almost 8, and finally got to order drinks. Waited more. Eventually ordered. Waited more. I looked around, the 50% of tables that did have customers that were near our table were nearly done with food or had boxes sitting there before they were leaving.
We didn’t get home until 9:15.
It was kind of ridiculous for FREAKIN CHILIS you know.
When we were leaving my mom was asking when I was going back to Atlanta and saying I need to stay hahahaha I need to stay away from Chili’s actually.

Great food and excellent service. Get a margarita and try the grilled chicken. The bartenders are very friendly and enjoy having conversations if you feel like chatting. If not, they leave you alone. It’s a very well run place, but I think most Chili’s have good service.