DoubleTree by Hilton Chattanooga Downtown

Doesn’t have the conveniences of the smaller hotels. No coffee in the lobby, no breakfast and challenging parking with the need to use the Valet. Loved The Spring hill Suites on the River in Chattanooga!

Stayed several nights and liked the location a lot. Not the closest to the aquarium and riverwalk but certainly close enough. Also close enough to good restaurants. Which is good because the hotel restaurant was not open for dinner a single night of our stay. Probably just can’t compete. If you want the shortest walk to dining pick a hotel closer to the aquarium.

Very nice hotel. Would stay here again. Staff very friendly. Beds were great and rooms were clean.

My partner and I stayed at this hotel for the night while we stopped by to check out the town. The service was wonderful we had valet parking for a fair price only $ 14 which is not bad at all for valet! We approached the desk and were gave complimentary «Doubletree cookies» which were delicious to say the least. The beds are extremely comfy once you lay down, you won’t want to get up. The bathroom is not squeezed into the room like most hotels the bathrooms are a fairly good size. I would defiantly recommend this place it is about a block from the strip in downtown and very convenient to everything in the city.

Wonderfully clean and updated. Everyone was super helpful, a young man named Craig in particular was very accommodating.

The Doubletree in Chattanooga was a perfect fit for my first visit to the city. While in town for four days attending a festival, the folks at the front desk were always smiling and going out of their way to help in any situation. Craig was particularly helpful when I wandered in late at night in need of a new room key or fresh towels or was just full of questions. The hotel was exceptionally clean and the entire staff was above and beyond friendly. Thanks to all for a great stay!

Doubletree by Hilton provided outstanding service for our employee meeting of 100 people in early November. Christy and Josh were excellent in accommodating our requests and truly making our event memorable. Our employees are still raving about how delicious the food was that evening. Hats off to you Christy and your team — for making this marketing professional a happy satisfied customer!

We checked in yesterday and everyone was very friendly. The rooms were nice, clean, and comfortable. The location was great!

We had a great stay at the Double Tree. Location was excellent for downtown activities and restaurants. The kids loved the pool. Every staff person we passed was so friendly and sweet to our kids… and i mean everyone. Front desk, maintenance, housekeeping. The staff were helpful when we had questions and willing to go the extra mile. They would jump in a closing elevator to assist us getting two kids and massive stroller inside. They provided cookies for us for a picnic in the park. We did not visit the restraurant or bar so can’t rate that but the rooms were clean, pool was salt water and fun for the kids, soft towels at the pool and staff were friendly. They believe in their company and show it.

Well we are all here for an engagement party. We got four rooms in the hotel. Ready to take 12 down to their «Eleven» restaurant only to find out it’s closed. Closed? There was nothing indicating this anywhere. Although we were told that it was «under construction» there are zero signs of that. Remind you this is a new hotel anyway. To make matters more concerning «Eleven» advertises right out front on Chestnut street as a restaurant open to the public. Nobody has the courtesy to let the passer by know before they park and walk in that the restaurant is closed? Very thoughtful Doubletree! Oh and we appreciate no towels and no toilet paper when we got in our room.

I stay at this hotel about once a month, I am a fan. The beds are extremely comfortable, and you have probably 200+ channels on the TV so that’s always a plus. Typically very clean, the only complaint would be you typically have to ask for a cookie at check in… You would think with that being their entire marketing plan that they would offer them to you…

Very nice staff, clean rooms and friendly clerk
In was there for a training and the staff were very helpful in directing me where I need to go,
Bathroom was very clean and pleasant, bed was more comfortable than most hotel beds,

Disappointing is the kindest description. The hotel is physically appealing and in a good location for enjoying downtown. The rooms are nice. That’s as far as I can go on positives. Not sure I’ll bother with this one again. Hampton Inn is a block closer to the sights and my expectations are lower for a Hampton.
Warm cookies? They’re on the website. They’re on the room key card. They rated 5 stars on someone else’s review. We had none on check-​in. They delivered on two giant trays while we stood to get our key cards reprogrammed because the desk turned them off. We stood there drooling and finally just asked for one. Inept staff can ruin even the simplest marketing plan. And they did.
Best description overall: poorly staffed. If you’re not going to staff it, why have a restaurant or bar? I was actually expecting to spend an evening «in» and enjoy a hotel restaurant that might actually participate in the downtown experience. Silly me! I suspect they can’t attract and keep good help. MANAGEMENT PROBLEM! When workers are too few, however everyone loses. Why would anyone want to spend time at a restaurant or bar that isn’t focused on being successful? That’s probably why the restaurant is closed for dinner. It used to be open. The restaurant name dominates the marquee out front. Sad really.
The front desk was best staffed during the day. Evening was down to a skeleton crew and definitely not first team capability. Housekeeping seemed to spend more time chatting in the hallways, though the only real complaint I have with housekeeping is that they disposed of personal bath soap left in the shower. Could be a simple mistake, but is fitting to an overall lack of focus.

This is a nice, clean hotel with friendly, helpful staff in a great downtown location. The pool area is beautiful with a fire pit. No Jacuzzi, but super seating area and gathering spot. The hotel staff is incredibly helpful with directions or anything you need. Oniste restaurant is open until 10PM, but you can easily walk to quite a few interesting restaurants at night without moving your car. There is valet and self parking for a fee. Valet is $ 12 with unlimited in and out. The only note I would make is that the rooms at the end of the corridor are very small and have a half wardrobe instead of a closet so you cannot hang up a full length dress or suit. It was fine for a one night business traveler, but I would ask for other rooms if you are there longer or have more than one person in the room. Very nice place.

Front looks like a building made out of Lego but hey, that’s great for kids!
Front desk staff are always friendly and courteous. They have (just below to die for) cookies at check-​in… take one! They won’t tell anyone you cheated on your diet.
Rooms are spacious, clean and have great views of Downtown.
Beds are so comfy you may not be willing to check out the next morning.
They have wonderful and affordable room service (can those two even GO in the same sentence???). I love being able to order things like eggs the way I want them and get them fresh. Service was speedy and food was hot.
Parking on site, Wifi, Pool. It’s the whole package and the rates are good too.

The reason for my 2 star was due to Susan the host. If it wasn’t for her I’d rate it a 1 star. From the beginning it was clear that she was overworked, but she maintained that helpful positive attitude and even took time to answer our questions about the city. When looking at the rest of the restaurant, the food had run out, there were no other staffers helping her out and we had to wait a long time for a table to be cleared off. Several guest in front of us left, but eventually we got seated. Now in Susan’s defense she did say they weren’t expecting such a large crowd, but given there was a huge race in town, management should have planned better. Having been a server many many years ago I can appreciate good service and strongly think that the customer is your paycheck.

Okay. We checked in and was pleased with our room. However, on the way out we decided to grab the breakfast buffet before hitting the road. Bad idea!
This has to have been the worst breakfast I’ve ever had at a hilton chain. We stood in line and waited for a table. There were two of us in line. The first couple decided to just leave. Another guest came up and said we would just need yo seat ourselves because there were tables available but no staff.
We walked in and I literally saw every table loaded with dishes. I was stunned.
We checked out the buffet which didn’t look too bad but there was no silverware or coffee.
The poor host was trying to do her job and apparently cook and clean at the same time. She (Susan) was trying very hard to make the best of a bad situation.
The buffet is close to an $ 11 meal, which the potatoes were not cooked and they were cold.
Hilton is a name I trust for quality and consistency. I was sorely disappointed.

Wow! Double Tree Chattanooga, I am IMPRESSED. I love this chain anyway because of the warm, fresh baked, delicious chocolate chip cookie upon check-​in (obviously), but I love it for so many other reason as well. I appreciated the in room microwave as well as the make-​up remover. Crucial for me as I remembered on the plane, that I had forgotten my own. (Thanks DT) Amenities missing however: a shower cap — Totes that was standard. What happened?
It might just be a southern thing, but the hotel staff was crazy polite. Every staff member I came across greeted me with a smile, a salutation, the kind of «how’s your day?» that makes you feel like their genuinely interested, and a sincere desire to make sure you had everything you needed.
My king bed was amaze and super comfy! The room service was legit, speedy, and seemed super affordable, especially for a hotel.
It was Chattanooga, but it was paradise during my short 3 night stay thanks to the Double Tree. I’m sure this won’t be my last visit and I look forward to staying here again.

I give this location 4 stars and I am rather tough on hotels.
Why? Staff here is great, rooms are great, location is great.
With my Hilton status I usually get an upgrade to a suite from time to time depending on booking.
Has a nice bar downstairs and the morning buffet works well.
Location: Best thing here is you are in the heart of Chattanooga. Park your car or Valet if you wish, then your done. Everything you want is in walking distance.
OK, you may be thinking all the rave and no 5 star rating? My only bulk with DoubleTree is the price. Most rates are seasonal and seem to peak to 189.00 per night during the leaf peeping season. Add parking and the Tennessee sales taxes and you end up at 220.00 per night. Just a tad high for Chattanooga in my opinion.
Don’t feel alone DoubleTree as the others on Chestnut are right there with you.
Enjoy!

This is an amazing hotel. It’s new and very clean. The location could not be better.
There are two reasons I didn’t give it five stars:
(1) No Lodgenet (PPV movies).
(2) Very slow Internet
Everything else is perfect. Be sure to check out happy hour at H2O bar and eat at Eleven. It’s too cold to swim right now, but the pool looks like a lot of fun. Access to downtown is as easy as walking out the front door. This is easily the best hotel in Chattanooga.