Edible Arrangements

Like the other reviewers, I had a non-​delivery issue. While I appreciate the owner’s apparently sincere apology, and added a star to my rating for that, special days cannot be repeated and so fixing the problem and re-​delivering the next day is not a good solution. I wish I had read the other reviews here before I trusted this particular store (each store is individually owned). If you don’t mind whether your arrangement will arrive on the right day, then I can definitely recommend this store as the arrangement itself was great. However, if your arrangement is time-​sensitive, you are taking a pretty big risk.

My mother sent my son an edible arrangements gift on Monday August 27 from the Brainerd Road Store in Chattanooga Tennessee. My son is a boarder at a boarding school there — he is there 24 hours a day — every day– and he received 3 other packages for his birthday. Although the arrangement was NOT delivered, a full credit was not given for the amount charged. The school was in FULL operation, with a staff of over 200 faculty members, and my son has a mailbox and a dorm room number that ANY adult on campus could have given for delivery. He was also sick, so it would have nice to receive such a gift. They must not have tried at all. I would have expected a full refund — she did not receive one. I am very disappointed in this situation. I have used Edible Arrangements in Charlotte NC many times before via internet order, for gifts for teachers and friends, and I am not impressed with this 1) failure to deliver to a campus where there were plenty of opportunities to do so, and 2) failure to give my mother a full refund — since this clearly was not her fault. I would like an explanation — I have called the store and they would not talk to me at all about it. My mother is elderly and I am sure she was much easier to deal with — what can a 75 year old do about being treated unfairly?