Hearthside Distributors

These guys also do business as Hearth & Grill Sales LLC
I purchased a bunch of direct vent flue components for my gas stove.
They arrived quickly and the outer boxes were in good condition… HOWEVER…
One of the 48″ lengths of flue pipe was obviously USED.
Unlike the other lengths of vent pipe we received, this one length was missing the cardboard end caps that protect the pipes from dents and damage.
It had packing tape wrapped around it (that would smoke and off gas once put into use).
The internal spacers that held the inner pipe in the correct position were missing.
Without these spacers it is impossible to connect the sections.
I was forced to seek a resolution and refund through PAYPAL, which they immediately agreed to.
You can see by the images, what a USED and NEW part look like.
Used — bent, scratched, and damaged, New: shiny, crisp, spacer intact
I contacted the firm, sending them pictures. They denied sending a USED or defective part «it must have come apart in transit» was their excuse.
But the outer boxes were in perfect condition and the packaging and parts were no where within the box — PURE BS.
They refused to ship a replacement part, instead insisting on «sending the spacers over night courier.»
5 days later — no parts.
Our project is on HOLD until the parts arrive.
When recontacted, they could not provide a tracking number for the overnight shipment (that never occurred).
I finally had to request a refund through PAYPAL. At least they promptly provided a refund, so that I could go buy replacement parts elsewhere.
The attached images show how the USED and NEW parts arrived — JUDGE FOR YOURSELF!

Finally received product months later. They try hard but are slow. Maybe the manufacturer was at fault. More communication would make the experience better.

Great experience with Hearthside Distributors. Found them through Google. My items were readily available and shipped quickly. Pricing was excellent and there was good communication before and during the sale. No complaints at all. Highly recommended.

What a nightmare. No customer service or organization. The worst grill (Lynx), and customer service one could imagine. Avoid this pitfall and shop elsewhere, and don’t buy Lynx grills.

My experience with Hearthside Distributors was one of the worst I’ve ever had. My order was badly damaged in shipping and it took over 2 months of many, many phone calls and emails to finally receive it in good working order. And now they are attempting to charge us TWICE for it. It is difficult to get anyone to return phone calls and they are less than apologetic about anything treating you more like an inconvenience than a paying customer who has been inconvenienced by them. Deplorable customer service! Save yourself the headache and shop somewhere else!

The customer service at Hearthside Distributors is VERY poor. Their website is confusing — we ordered a fireplace with doors and a frame. As their website is very confusing, we ordered the wrong doors (they didn’t fit) and when we tried to return them, we were charged a 20% restocking fee. There was very little help from them in finding the right products. I would recommend you purchase from someone else!