Staples

I’ve been coming here for year to buy my office supplies. The store is always cleans and staffed well. Their prices are good and they always have good sales on copy paper. The staff is very knowledgable about technical issues like printers and such. I would recommend this store!

Horrible customer service, every time. Do not go here. I only ever go here in emergencies, if you just need things printed in black and white try the Library (Centralia or Chehalis) its free with a library card and 10 cents a copy without. Or try the print shop in the fairway center for more complicated things. They are very helpful there. If you need office supplies just go to wal mart seriously. The office supplies at staples are overpriced anyways.
1^st time — Need about 15 playing card size pieces of card stock laminated. I assume it will take 20 mins max. Employee says, no, we can’t do that. I ask her how long it will take. She says a MINIMUM of one day and I will have to come in tomorrow to pick it up. ONE DAY. To laminate a few pieces of paper. So i tell her I need this now, she says «we’re really busy» (literally no one else there) I ask her what if I do it? In about 5 minutes I arrange it all between the sheets of plastic, hand it to her, it takes her a couple minutes to put it through the machine, then I cut it out in another 5 minutes. The entire time she is standing there doing nothing but watching me. Ridiculous.
2^nd time — I come in about an hour before they close trying to get something printed. The only employee in sight, at the cash register, greets me. I tell him i need something printed. He tells me to wait at the print center for an employee because he can’t leave the register unattended. I go to the print center area and wait for literally 20 minutes. There is another man there waiting as well. Finally an employee comes out, and says that he was on his lunch the whole time and that no one called him to come up. It takes another 15 – 20 minutes for the employee to help the other customer, who can’t speak english very well and is trying to show the employee something on the computer. The employee gets very rude and defensive and tells the man that he can’t use the computer, point out anything on the computer, or go behind the counter to show him something. finally it’s my turn. Had to wait at least 35 mins for bad service.
3^rd time — Went in with a jump drive to get a few documents printed, and one picture. The employee says that there is 2 jpgs and no documents. I tell him there should be a few 4 documents, can you please print them all. He insists that there isn’t. I tell him just print everything then. He prints 2 documents out of 4 that i needed, (despite telling me there were no documents on the drive) and then tells me he can’t print the picture because of «copyright issues» and he can’t print anything that may be a logo or copyrighted, which makes NO SENSE. It was literally a pattern I was using for a sewing project I was working on. I went home and checked the jump drive and all the documents WERE there, and they were uncorrupted and in the same format as the things he did print. Bad service and didn’t even get what I wanted.
Everytime I have had different employees, most of there employees are very rude, do not smile or act nice, and all look like they hate their lives.