Aqua Park

My husband and I received a panicked voicemail yesterday on both of our cell phones from his ex wife in regard to our oldest son being rushed to the hospital after «working» at this «business boat/​jet ski facility» and becoming subject to an injury to his wrist/​arm. We called the facility to inquire about details of the incident and were promptly hung up on. We then packed up our two youngest children and drove from Ephrata to Chelan in hopes of gaining some perspective, in person, on what had exactly transpire
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When we arrived, we were completely ignored by all staff members but one, a man who has a personal relationship with my husband’s ex wife, whom the children recognized and referred to as «Kevin.» Kevin did not acknowledge our presence, nor did he introduce himself to my husband, who is the biological father to any and all children involved.
The owner, Jan Rowe, later showed up in a beat up pickup, shirtless and barefoot and walked right past us despite my husband’s recent and direct attempt to contact him on a personal cell number reluctantly provided to us by one of the rude and incompetent staff members after multiple requests.
Jan Rowe did finally approach us acknowledging the staff’s unwillingness to notify him of our intent to speak with him, and did so in a defensive and verbally abusive manner. He stated, «Your son doesn’t work here and somehow knows Kevin and your son shouldn’t have even been here.» Our minor child was put under «Kevin’s» supervision by his mother, who when frantically calling us, told us that our oldest son wasn’t technically an employee, but an «independent contractor.» Jan Rowe continued on to let us know that under no circumstance medical bills for injuries sustained on the job will be covered by his company and reiterated that it isn’t his f*cking problem and that he will not be paying a cent for any injuries. He then told my husband to f*ck off and leave and walked away from us.
Another female employee was using profanity and telling me to f*cking leave in front of our two small children. I then demanded, without profanity, that she discontinue that language in front of my children. She did not comply and continued her abusive language.
As far as I’m concerned, Jan Rowe shouldn’t be allowed to operate any business or employ any individual at all and that this irresponsible mother and random man named «Kevin» should cover any and all damages.
Please don’t trust Jan Rowe, any business he owns or operates, and I IMPLORE you, keep your children away from him though he entices with job opportunities and God knows what other incentives.

The trampolines are really fun and they also offer jet ski rentals.
The main reason I’m only giving 2 stars is because of their staff. The guys are lazy, lackadaisical goof offs. When we rented jet skis, the guy was too busy scratching and adjusting his privates to adequately run through safety procedures. The girl worked hard to answer phones and get people to fill out paperwork, but she has no people skills and is just short of rude when speaking to guests.
Finally, the reason for so few stars is their sandwich board advertised 2 person watercraft (which I assumed to be jet skis) for $ 40 an hour. But when you go to rent, it’s $ 50 plus a $ 100 deposit (that the bank holds for up to 30 days).
We ended up visiting them multiple times during our recent visit, but it was only because our kids (ages 8 and 11) loved the trampolines so much. If it were up to me, I wouldn’t have given them any more of our hard-​earned money.

Went to chelan this weekend and this place is great! the people who works there are super friendly and cool. We all definitely come back!

Yessica was so great! She was very helpful and had great customer service! All the staff was wonderful and nice! We will definitely be back! Prices were very good!

My friend and rented paddle boards from here during the end of the season so it wasn’t busy at all.
Paddle board rental was only $ 10 an hour! What a steal compared to a different place we went to that was closed for the season.
I had a very pleasant experience with the workers here. They were very helpful and answered all our questions since it was our first time paddle boarding.
My friend and I had a blast and a great workout paddle boarding in the afternoon sun and cold Lake Chelan waters.

Just like previous reviews have stated. The kids working don’t know what they are doing, so the owners missed out on some money today.

No stars at all! We called a day ahead and reserved a 17 foot boat for 1pm the next day. We get there 15 minutes early and check in. We sat in line for over 30 minutes! After we filled the paper work they said there was a deposit fee of $ 1000!!! They didn’t tell us this when we called before or while we sitting in line. Needless to say we left ASAP!

While in Chelan this weekend, we stopped here at Aqua Park to pass some time away before we could check into our campsite. We decided to rent some kayaks for a little bit, and then we played out on the water trampoline.
The kids working there were really helpful, and the older guy (who I’m assuming was the owner/​manager) was great at answering my friends questions. Prices weren’t bad; a kayak was $ 10 for the first hour and $ 5 ever hour after that, and the water trampoline was $ 15 a person for an hour. They were also really cool about us using their dock to swim off of while waiting to use the water trampoline and waiting to use the kayaks.
I’d go back, next time I’m in Chelan.

Horrrrriibblleee service. Kids running the rental place having no clue on time management, aweful customer service (yelling at customers and threatening to call cops) for their error of how they presented their prices, no management came when asked. DO NOT GO TO THIS PLACE. They don’t know how to treat customers with respect and stick to their deal when made. Very slow and unknowledgable. 10 of them on the job but only 2 are working and they dont know how to do simple math while the others horseplay in front of waiting customers.