Anton’s Cleaners

I went to the Chelmsford location this morning to drop off one dry cleaning item for same-​day service. I was told that I was too late for this service. Your web site and signs at the store itself confirm that the guaranteed time for same-​day service is 10:00. I did not arrive at 10:15, or even 9:59. It was 9:35!
Why bother having a guaranteed time if it will not be honored? I would prefer that your policy simply state, «take your chances on same-​day service; first come, first-​served.» Sounds rude but at least it is honest.
I was told that things were slow that day so they were done with same day dry cleaning. Honestly? Not that they were too busy to accommodate me, but that it was too slow. I’ve tried to sort this out. Perhaps they shut down machinery or send workers home? But why would you do this before the guaranteed drop off time has even passed? What a terrible approach to your customers.
Quite honestly, I use Anton’s less and less because of its outrageous prices. But I figured I was paying a premium for service. Why, however, would I pay a premium for total lack of service?

We made a mistake thinking Anton’s lost an expensive garment. They handled the situation with grace and professionalism, crediting us for the lost amount. We just found the garment in our home! Anton’s never did anything wrong, yet still stood behind their service. We have settled with them. Kudos to the professional staff in Chelmsford for handling our situation so well. We are customers for life!

I think of Anton’s as a little pricey. They offer fast turn around and delivery. Both of which I do not need and do not need to pay for.
Why I go is because they offer environmentally neutral dry cleaning that doesn’t use the chemicals that dry cleaners are typically maligned for.
So, I pay the extra 50 cents a shirt.
pass