Aspen Dental

The person on the phone booking my appointment was such a refreshing change from what I had been experiencing calling other oral surgeons/​endodontics offices trying to get an emergency visit. She was the ONLY one who asked how I was handling the pain and was sympathetic to my situation. They were able to get me in first thing on Monday (I called on a Saturday afternoon) everyone else was at least a week out. I am on two separate antibiotics now and in no pain now.
The office staff were very pleasant and the Dr was understanding of the financial aspects of the root canal I will be getting. Definitely recommend Aspen Dental in Chelmsford.

Swift, concerned, and caring staff. My experience was that they were very client oriented and were seemingly competent. I would especially notice their outstanding finance/​accounts manager. Certainly exceeded expectations of how the transaction was carried out!

I have been going to Aspen Dental in Chelmsford for a few years now. I have always had great experiences with the dentists, hygienists, and front office staff. Pricing and procedures are explained to me before anything actually happens and the dentists always take the time to answer the questions I have and to educate me about understanding the importance of the care they recommend. I wish I remembered all of their names because they have gotten me over a lot of fears I had about dental visits.
I have needed a lot of work done due to a period of a few years when I was without insurance (and a former smoker– yuck!) They have never made me feel bad about the condition my teeth were in and the staff has always been courteous and professional. They have also been helpful in staging the procedures I’ve needed so that I could afford it all.
I had my wisdom teeth removed 5 days ago, and this was the final procedure on the long treatment list that I have been working on for over a year. I was terrified beforehand based on advice I’d gotten from friends and what I expected for pain. I am SO happy to be able to say that the procedure wasn’t bad at all. The staff worked so quickly to ease my anxiety and I hardly had any discomfort after. The whole experience seemed like a breeze.
I would recommend Aspen to anyone I know and I am looking forward to going back for my routine cleanings and care now that my problem areas have been taken care of.

I have used Aspen Dental before and figured I would continue the trend. After deciding I had some «cavities» I had them filled.
6 mos later I come back for a check up and there are MORE. Towards the middle of the check up I am told that I have almost 100 $ credit… I was never told this. Apparently my insurance kicked back more money at me for the work I had done last time, and Aspen Dental decided it would be best if I didn’t know!
They then proceeded to try to sell me overpriced medication and dental equipment using my existing credit. I couldn’t wait to get out of there and go to a REAL dental office.
I request my money refunded and still do not have it back.

My first experience with Aspen Dental in Chelmsford was fantastic. They were very through with everything. Stephanie is a wonderful hygenist and does an great job.
Bruce

Notice the one star trend? I went her for a cleaning only to find out that first appointment was only a consult so I could come back for a cleaning. I took time off of work (a lot of time off because they made me sit in the waiting area for 45 minutes) to come in for a cleaning consult?! I didn’t return for my cleaning and went somewhere else. This place is disrespectful of their patients’ time and looking for ways to rack up the bill.

Contrary to the other reviews, I actually found the staff and dentist very pleasant. I went in for cleaning and fillings, and during the whole process, the dentist kept checking and asking if I was OK. I didn’t feel much discomfort, and I’m satisfied with the work performed.

THIS PLACE IS A RIPOFF ! Everybody from the hygenists to the dentists are so condescending and liars. I got a promise that a general cleaning with no dental insurance costs $ 89. However like many auto body repair shops they try to tell you that your dentitions are far more dire then what it appears, so they can extract more money from you. Will go back to Gentle Dental people they are far more courteous, and reasonable then Aspens.

Do I have to give one star? ZERO STARS. If you want to be in pain, and want a Satanic Dentist working on your mouth this is the place for you! You secretly hate someone recommend them to Aspen!
Let me tell you, they tolled me I had to suffer through pain, had a dental assistant HOLD ME DOWN! because I had a hot tooth! Well I went else were, had no pain, dentist was horrified about what I tolled them Aspen did to me.
I want to sue Aspen. They should be shut down. They are the worse dentist ever and I hope they all go to hell.

DO NOT GO HERE! I used to work as a dental assistant and have never seen such odd practices in a dentist’s office. The only reason I decided to find a new dentist was bc I moved. I had my consultation and they took xrays in room that was cut off by dividers… It must have been the xray tech’s first time on her own bc she had to «redo» that one. Um… The dentist I met at the consultation was actually really nice. We went over my xrays and overall i have nice choppers and my wisdom teeth can stay put but she said I needed a night guard because I grind my teeth. Funny, I’ve seen multiple dentists in my lifetime and always make my bi-​annual appointment and no one has mentioned grinding. They wanted me to get fitted for the night guard and pay upfront. I had to set up another appointment for the cleaning and while I set up that appointment I needed to pay upfront and they were pushing that night guard again. My insurance should have covered the entire cleaning appointment but they demanded payment then and would credit my account… That’s how they handle things. Um, okay. At my cleaning appointment the dental hygienist was the rudest most grotesque woman I have ever met. She appeared dirty and smelled, ironically. She was insistent that my wisdom teeth needed to be pulled. And when i said i just had my consult and they are fine, she yelled at me «I can get a dentist over here right now to agree with me». Then as she was doing the cleaning she was talking to her assistant about lunch and what time she gets her breaks today. Excuse me! Hi! Your hands are in my mouth can you not talk about when you are going to get fed?! There is always something iggy when fat people talk about food. Please can you pretend you are focusing on your job. It was the most uncomfortable cleaning I have ever had, and just a reminder I see my dentist regularly and only tried this office because I moved. After the cleaning she said the next time I come I will need a more in-​depth cleaning that requires gum cleaning (or something odd like that) because my teeth are so bad. Im 26 years old, i saw my dentist 6 months prior. How did my teeth crap out so quickly??? And then she said «you can go now». I had a cleaning but then wasn’t going to see the dentist ??? And she says my teeth and gums are bad? I asked what I could do to prevent whatever it is she is talking about. She seemed annoyed I even asked. Needless to say, I cancelled my next appointment and got a full reimbursement for my visit. A few months later I got a call from another Aspen dental office confirming my appointment… ha! I called back and cancelled the mystery appointment i never made! Aspen Dental is awful. Unfortunately my only experience was with this unprofessional office but I guarantee I will never try Aspen Dental again. I’ll take the extra hike and go back to my old dentist.

Aspen is so bad it’s almost hilarious, until you consider that they’re stealing people’s money. I was new to town and just wanted a simple cleaning. That’s all I wanted. Instead, their business model is to have someone go through your mouth and find everything that can be done, and then have you sit in a room with a guy who gives you a sales pitch to buy all these options. It’s like buying a car, combined with dental work, so essentially the worst experience ever. They said I needed 7 fillings plus «scaling» and antibiotics, all for only $ 2200! To top it off, they told me they «didn’t have time» to do the cleaning, which was all I wanted in the first place, and I would have to get another appt to get a cleaning. Of course I declined all their recommendations and went to a reputable dentist, who said I needed zero fillings. Save yourself the pain, time, and money, and just don’t go here. Unless you’re into ethically-​challenged dentists who were probably the bottom of their class.

DON’T EVER GO HERE. They recommended teeth scaling. I didn’t trust their opinion. I went to my regular dentist elsewhere (who didn’t take my new dental insurance). He confirmed my opinion. Aspen would not allow me to make the appointment for a regular cleaning. They said I had to follow the treatment plan they suggested. It would have cost $ 500. and was UNNECESSARY!!!
They recommend VERY aggressive treatments to make as much money off of you as possible.

They suggested I have my wisdom teeth out. They claimed I had tiny cavities in them and I could have them filled or just have them out. I rarely had problems with my wisdom teeth but decided to get them out to avoid any future problems since I had to have a procedure no matter what. They encouraged this. No risks were ever discussed, all four were fully grown, not impacted or anything. The day of surgery I had all/​any anesthesia I could have (gas, intravenous and injection). I have a very high pain tolerance level but also felt if I could have all 3 options, why not?
My lower right wisdom tooth was highly sensitive so the doctor kept injecting me and coming back to it. It was so painful that tears were streaming down my face and I was moaning and moving. At one point he told the assistant to hold me down and she pressed down hard on my forehead — it felt like I was being violated but I was also drugged and so it was difficult to think clearly. I just remember trying to pay attention to everything because I was scared. At some point it clicked with my brain that I am an adult and I can tell them to stop. But by this point he said that he had finished and was suturing me. The pain I felt was so bad that I felt it must be what torture feels like and as I said, my tolerance is high. I’ve had surgery before and not taken the pain killers they prescribe as an example.
This was a traumatic experience. But that wasn’t all that happened to me. When the Novocaine wore off I realized I could not feel the right side of my tongue and lower gums. This was 3 years ago and to this day I have no improvement — my mouth has permanent numbness. I checked with attorney’s but no one wants a case like this so I dropped it. The man who operated on me was older and shaky (which I didn’t notice until towards the end of the surgery). He was not the same man who gave me the consult. Because I felt he was the authority I didn’t question it. I wish I had. I would never recommend them and I learned a very valuable lesson about anyone who treats surgery in a casual manner.

Not too impressed here. I went here as it was my only choice for care at the time. They were to clean my teeth three times, but found other issues and never bothered to scrape my teeth.
They are very concerned about the payment, and less concerned about what you need to have done.
Try another place. This one is not too good.