Banfield Pet Hospital

This place not only is a rip off, but they have no consideration for your time or situation. I point blank asked if there was a comparable medication for my dogs, as I was being charged $ 230 for one week for each (i.e. two weeks worth of medication). The manager said it would be marginally cheaper at a normal pharmacy.
At that point, I had already waited over an hour for the medication which was already filled for one of my dogs. It wasn’t 5 PM. It was 2 PM on a Thursday, not that busy, and they had over 4 people working there.
I paid for the medication but called my old vet from the car (we’ve just moved here). She said that there is a medication practically identical to the one being prescribed that could be purchased for around $ 20 at a normal retail pharmacy. After a little convincing, the doctor at Banfield said they would write me a paper prescription.
Thirty minutes later, they’ve refunded my money. It’s now been 1.5 hours. I am sitting calmly and waiting for a written prescription, which I’ve asked for because I use an app called GoodRx which compares prescription prices and it looks like this one would be ~$ 17 at Walmart, maybe less at Walgreens. However, the app is notoriously wrong. Without it, though, you don’t get the discount at all. So, not having a written prescription makes it tough.
I tried explaining this and what I got was «Sorry you’ve been here but the doctor has back to back appointments and a euthanasia. You’re more than welcome to have us call it in. What pharmacy do you want to go to?» …Can I pick up a written prescription? «We’ll call it in.» …I’m fine waiting. «We’ll call it in.»
So after two hours, I was asked to leave because they were too busy to write down a prescription and didn’t want me to come back. I don’t know whether they’re upset that I know I was being ripped off for $ 200 more than the meds are worth or they really don’t like people sitting on the plastic benches inside their Petsmart. But after two hours of being polite, calmly explaining myself, and not even getting angry over the lie about medication price, I was treated like I was asking for some horrendously large favor.
This place gets two stars solely for the fact that the receptionist/​check-​in woman was sympathetic and sweet, and when we saw the vet last week, she was decent. Her vet assistant also had an attitude but apparently that’s par for the course at this place.
If you ever move to Raleigh, NC, go to the Banfield on Creedmoor Road. That entire place is filled with saints and makes this one look like a piece of crap.
UPDATE: It has been five hours since I was there. Banfield closed one hour ago. The vets all went home without calling the dogs’ prescriptions in to the pharmacy. When I called and talked to the manager at Petsmart he told me: «Banfield is not a Petsmart company. They are just housed in the same building. If your dogs are truly sick, bring them to the animal hospital in Westfield. Otherwise, call when Banfield opens in the morning.»
We’re transferring our dogs’ care. At $ 42/​dog/​month, this is beyond unacceptable.

I opted into giving this vet a try– I have been on the search for a wonderful vet that knows how to treat pets with care, compassion and a gentle touch. I found Banfield on a google search, got some information via the phone, and set up an appointment for an initial exam and my kittens last distemper vaccine. When I arrived, I was greeted with a smile and professional small talk by a very sweet and friendly associate named Emily. I waited just a few short minutes and was greeted by Nick who called for for my kitten– her name is Bella. When we went into the room, I was greeted with smiles from both Nick and Albrecht. I had a lot of information to provide about a series of events and asked if they would be openminded and willing to hear what was going on– and without hesitation, I received head nods, eye contact and openminded/​willing ears accompanied by smiles to hear my pets history. I watched Nick as I was sharing my concerns and history with both of them, and could tell he deeply cares about attention and affection toward pets– he was incredibly gentle and kind to my Bella; holding her close to his neck and rubbing the side of his face against hers and petting her. They asked tons of questions, and provided a lot of good information. I’ve never felt as welcoming, respected and cared for as all these staff members made me feel today! I was at Dunstable animal clinic for awhile, and although I loved the doctors at that vet, they never had openings that were convenient to my schedule and were extremely short staffed. I had transferred over to Chelmsford animal hospital in November after one of my kittens had passed at six weeks– she was the runt of the litter and very weak and small for her age– and they seemed to have openings and the ability to take me and my pets in as new patients. But the wait times in that office were atrocious, the girls behind the desk were snoody and disrespectful, and I always felt rushed through my visits– even though I would be stuck waiting in the lobby 30 minutes past my appointment times. I had a bad experience with one of the vet associates at Wignall’s a few years ago as well. So needless to say, I’ve never had a good solid experience at a vet hospital– until I walked into Banfield today. I’m deeply grateful and appreciative to Nick and Albrecht, and am hopeful for a long term relationship. I have 3 other babies that I can’t wait to bring in! Thank you for making a difference.

.too expensive but after visiting a few vets in my area, I have to admit Banfield is extremely reasonable. I apologize for my past review that they were too expensive, but you guys are very reasonable. I’m shocked how much more expensive the vets nearby are. this is will be her permanent veterinary.

my spouse & I discontinued our visits to this office when some of the best vets left, including Dr.G. We didn’t want to take our baby to a vet who second guesses herself or is unsure of her diagnosis and treatment plans. Red Flag. This pet hospital used to be good; sad to see it like this. I hope the management will hire those super awesome vets back because they truly cared and knew what they were doing! They knew their craft!

We just moved to Nashua NH and tried the Banfield here in town. We’ve had great experiences with other Banfield hospitals and were expecting the same here! We were very disappointed in their Nashua location. So before we decided to cancel our plan completely we found this location only 20 minutes away, so we gave them a shot.
Well we are VERY glad we did! They have been incredible! We have two basset hounds and our younger one has pretty bad allergies and seems to be prone to getting sick or injured, and my husband is a very over protective doggy daddy! Needless to say, we spend a lot of time at the vet! Lol! Whenever we call (even if its just my husband being paranoid) they are always very friendly, helpful, attentive, and patient every time we’ve dealt with them! They people who answer the phone or greet us for a visit seem to remember us and our dogs, and seem genuinely happy to see our boys! They always call to confirm each appointment, as well as calling after every appointment to see how everyone is doing. (Which I think is a great touch!)
We couldn’t be happier with every experience we’ve had with them! And we’d recommend them to anyone who loves and cares about their fur babies! And their wellness plans are a life saver for anyone with multiple animals who want the best care without breaking the bank!)
A big thanks to everyone there, and we will definitely continue to bring our boys there for years to come!