Different Tastes Caterers

To clarify, I am rating Different Tastes on their communication with prospective clients, not their food, service, or ability at catering an event (since we never got that far).
We found Different Tastes through a Google search of local caterers, and we gave them a shot based on great reviews. We met the Executive Chef and Event Designer, Ken, at a local Starbucks (he was gracious enough to meet us in our neighborhood), and had a wonderful meeting with him. He was friendly, knowledgeable, and full of ideas and enthusiasm. We were on the same page in just about every regard, and my fiancée and I left the discussion feeling excited and confident that our catering would be in great hands. There is the one star.
Since that initial consultation, Ken has been frustratingly slow in communicating with us. It took him several weeks to send a menu proposal. We provided him with our first round of revisions the next day and we have not heard from him since. That was over a month ago. We have sent several (friendly) reminders, and have offered to meet with him to review our changes. Not a word in response.
I realize this is a busy time for caterers, but there has been negligible effort from his end. As a result, we have decided to look elsewhere. I have little doubt that Different Tastes would have done a great job catering our wedding, and we were excited to work with them, but we could not entrust such a large part of our wedding day to a caterer that is not responsive.
Big disappointment.

We would definitely use Jack again. The food was absolutely delicious, especially the tenderloin in rosemary shallot reduction (possibly the best steak I have ever had in my life). I am still dreaming about the risotto too — it had peas and fresh herbs… delightful!
Our guests raved about the food, especially the tomato mozzarella salad and the chicken apple crepes we served as a hot appetizer. Jack assigned a person to take care of me and she made sure I had a drink all night and brought me a special try of hot apps during the cocktail hour to make sure I was getting a chance to eat.
There are a few things I would change if I had it to do over. We wanted the food served family-​style on large platters so people could pass them and it would generate conversation (like Thanksgiving!). The platters that were used were large and heavy and people couldn’t pass them. The servers ended up having to go around and serve people and then left the platters on the tables in case people wanted seconds. It worked out fine, but if I could do it over I would use more dishes in smaller sizes.
The only other thing I would say is that the catering manager didn’t pack up any food for my fiancé and I at the end of the night. We ended up getting back to the hotel and realized we were hungry and hadn’t gotten to eat as much dinner as we might have like (plus we had been drinking, which made us even more ravenous!). Not sure whose oversight that was, and maybe I forgot to ask for it in our meetings prior to the night. Live and learn, and really, did I really need to eat risotto at 1am? Definitely not.
We didn’t get the cake from Jack (although we had our baker copy the beautiful one on his website), so I can’t speak to his cakes, but I would definitely hire him again.
I think he is also starting a sister company that will do casual events like BBQs at a lower price point — ask him about it.