Enterprise Rent-A-Car

I rented a car for about a month because mine was in the body shop. I had to pay with a money order and was told i would get refunded a few days after the car was returned. It has been 3 weeks and still no refund check. Would NEVER rent from them again!

Wanted to book a one-​way rental to get me home to Vermont, but the rates from BOS was 80−120% more! After doing a little research, by traveling 1 mile out to Chelsea, you get to save A LOT! You can take the T (Blue line) to the next stop (Wood Island), and they will pick you up from the station – totally worth the $ 2.50 fare and extra 30 minute-​travel. Folks were very friendly and courteous, and it seemed like Spencer ran the place since he always picked up the phone every time I called. The ONLY COMPLAIN I have is that I was billed for the entire weekend as opposed to one night, but a quick call corrected that error (I hope – I haven’t checked my CC statement yet).

Haley was great to help my family have a great weekend visit and getting my car fixed for hail damage! Thanks! Best place for rental!

This place has been great to me over the past 3 years. Prices are excellent and the staff are as professional as it gets when it comes to rental car services. When in Boston I won’t ever rent from anyone else!!!

My husband & I are seniors who recently took a trip back home to New England to visit with sick relatives for a week. We were happy to learn that Enterprise is conveniently located adjacent to Logan Airport. When booking a car online, we needed to assure that my husband (who is 6’2″ & almost 300 lbs.) would have adequate legroom for the passenger seat as he has severe neuropathy & is susceptible to blood clots in his legs. We followed up our online reservation with a phone call to assure that Enterprise had a vehicle with adequate legroom. We were pleasantly surprised to learn that the appropriate vehicle was available and, surprisingly, it was a Dodge Charger that fit the bill with more legroom than most SUVs. Thankfully, the Enterprise personnel made a recommendation that resulted in a very pleasant trip! The professional attitude of the staff was a pleasant surprise & truly made our travels more enjoyable. As a result of their correct recommendation & their convenient «pick up» service, we will remain customers of Enterprise for future trips.

Great comped upgrades and AAA discount made it worth the $ 8 Über ride from the airport.
Spencer hooked me up with a new, 10 miles on the odometer Explorer for less than the price of a Corolla. I appreciated the extra room and built in subwoofer
«Well pick you up» does not apply here and I understood why when I saw how busy they were.

I cant type fast enough to let everyone know how FANTASTIC, this location was! They were accommodating of my needs. I got a great rate and a free day using my Enterprise Plus Rewards account. They waited for me since I showed up late. I really cannot stress enough how the attitude of the Chelsea branch superseded all of my hopes and dreams! I am very happy, I will rent from them again. I thank them for their professional and courteous services. All around just a Great customer service experience. I have enough stress dealing with my paralyzed son and all his medical issues, I thank this team for making my life a little easier by providing an upgrade on a new and larger car. I am very pleased.
There were no games, just honest old fashioned customer service the way it used to be!
Great Job, Enterprise Chelsea!

Rented a van for a week. Price at this location was less than half for the same car at the airport. $ 15 cab ride both ways was more than worth it. Van was near new and service was excellent. Would definitely do it again!

I have been renting from Enterprise since I came back from Saudi Arabia in 2000. i have been so impressed with their service that I have never bothered to buy another car! I used to rent from the Malden branch however, change of management, etc. made me rent from the CHelsea office. I was kinda angry at that since i had been renting from Malden since they first opened the office and still rented from them even though I lived in downtown Boston and then moved to Chelsea. After «conversations» I began renting from the Chelsea office. Jorge has been an excellent customer service agent since day one, even though he knew I didn’t want to rent from him initially. Since then, I have been treated with respect and courtesy. Hawa, John, Eoin, Melvin and the rest of the crew have been fabulous. Why do I need to buy a car, when I have fabulous service from this bunch of professional people? KEEP UP THE GOOD WORK!!!

Don’t have enough good things to say. Got a rental car here because it was less than half the price of their airport location. It was only a 10 minute taxi ride from the airport, which cost us about $ 20 total.
The manager, Eoin, is extremely friendly. He gave us a free upgrade on the car, comped our fuel, and got us going very quickly. He even remembered who we were and where our trip was two weeks later when we returned the car. Great customer service.
There were no hidden fees or «gotchas.» We got exactly what we expected with no fuss or long waits, and they actually fudged our arrival time by a few hours so that our rental cost was cheaper than the quote!

I booked online& there were no surprises-​added fees, etc., they had a weekend special that was a great deal. Jorge& staff couldn’t have been nicer&more accomodating to get me quickly on the road.

Today was one of those days. You know an 18 wheeler hits your parked car kinda days. Tow truck, body shop, rental car. One of those days. After all the BS I end up at Enterprise Chelsea. They picked up from my body shop Danilchuk’s (best body shop in the greater Boston area) These guys were friendly, helpful and really helped me to not melt down at the end of this day. Jose, Tara and Gary all helped me along the line. I borrowed Tara’s phone charger since my phone was almost dead after a day of making claims. Gary worked with me on the rate so that I wasn’t getting held over a barrel in the crappy situation and Jose walked me through the process and got me on the road. These guys understand customer service and really get why and when it is important. All these guys deserve a raise and some cheesy placard on the wall. Thanks guys!

I just paid $ 90 per day for a rental that was advertisd as $ 49 /​day. Apparently this is because I didn’t make a reservation. This place is very sketchy and unethical. beware

Not happy with choice of cars and lack of communication within company and with me as customer. Cost me a lot of time and hassle.

I booked online, got a good deal, under $ 200 for 5 days, and no charge to take the car to new york. Staff is great, warm and very professional. It makes a difference.

They are wonderful here. They put me in a brand new convertable for only an extra $ 10 per day from what my insurance pays. I am more than happy with the service I received from Pierre and Dennis. In and out very fast and they picked me up quickly.

So you wanna take a road trip? Crosstown, cross state, cross country? Hell, maybe your trip will even take you across a border where they formerly allowed you to cross without a passport but now demand one?
Either way, Enterprise has got to be the way to go. The price is right (lower than any other car rental agency in the greater Boston area, inclusive of unlimited miles and insurance: $ 150 for 3 days), the locations are convenient (this one particularly one mile from home – there’s probably one close to you, too), and the people are so damn friendly and efficient.
Our agent was quick to chat us up about our trip (though awkwardly asked if were married) and help us pick out the car that would best suit our travel needs. After deciding, he made sure the car was clean (even giving it the once over himself) and had is rinsed off in the garage quickly so it was extra shiny for our drive.
In and out in under 10 minutes and on our way headed North, it was the perfect, hassle-​free start to a mini weekend get away!