Chick-fil-A

Four words. Spicy Chicken Biscuit w/​Egg.

Never had a problem with this Chick Fil A. However, this evening I went through the drive thru and ordered a kids meal chicken nuggets and a number 1 combo with a side salad for myself. However, when I arrived home I was broken hearted to see there was no chicken filet sandwich, only my son’s meal and a side salad. I called them, spoke with Megan the manager and she promised to replace my whole order next time. No questions! This is why Chick Fil-​A is the only fast food I go to!

This was my first visit to this location.
I went during lunchtime, thinking that it would be extremely busy. Most chickfilas that I go to are packed, but this one was not crowded at all. My food was ready in less than a minute. I will come to this chickfila more often because it’s a lot more laid back than other chickfilas.

I’m a big CFA supporter for the same reasons that most people are:
Consistency
Cleanliness
Quality
I’ve probably been to 25 – 30 locations in eight or nine states and I’ve never really been burned until now. I knew things were already off as soon as I got near the registers because no one is saying the usual tagline of «my pleasure» or anything even close to it. The ordering experience was closer to what you would get at McD’s instead of a CFA.
As I go through the ordering process I notice that both Lemonade dispensers are empty. I inquire and «L» tells me they’re bring cleaned and that no lemonade was available. I would understand that if the store closing in five minutes but this was two hours before closing.
Eventually the food comes and «L» forgets to take the plastic table marker that they use so I brought it up to the register. Again, no «my pleasure» or even a «thanks». She just took it from me while never breaking stride with the co-​worker she was talking to. On a sidebar, there were no customers at any of the registers and things in general were not busy.
Eventually I take a look my sandwich and notice that the club sandwich you see advertised with the two thick-​hearty strips of bacon was instead replaced by a sadwich that had one maybe ²⁄₃ size piece of bacon that was rock hard. To compound the ineptness the usual Honey Mustard that they give with the club sandwich (and that I asked for) was nowhere to be found.
While I was going to go up and bitch, when I took a look there was no one at the registers and for me personally it had been a long day where I had been awake for close to thirty hours and we still had a bit of a hike to our final destination in NC so I gave up and accepted my fate.
Also on a sidebar, both of the main garbage cans up front where the condiments are located were both very, very full and no one was lifting a finger to take care of that yet plenty of labor was available.
So to me instead of consistency, cleanliness and quality I got apathy, dirty and lazy.
While I can’t imagine that I’ll ever be back through this area of VA again it goes without saying that if I am I’ll be skipping this CFA location as at least in my experience, they stink.

The food is always good and the staff is always nice.

It’s Chick-​fil-​A. Either you like good chicken or Mc Donalds chickboard.

WHY DOES THIS PLACE NOT SERVE HASH ROUNDS ALL DAY?! I used to love going here, when I wasn’t a vegetarian, but now that I am, I realised my favourite thing on the menu is only serves in the morning. What if I want hash rounds at 2:00 pm. What am I supposed to do?

This is not only the best Chick-​fil-​a I’ve visited, but it’s the best fast food establishment in the Hickory and Great Bridge area. They have the most consistently good service and food quality. Everyone is friendly, the dining room is always clean, the drive-​thru is always fast. The few times I’ve had something missing from and order, or the food hasn’t been 100%, they have gone above and beyond to replace it free of charge, no questions asked. It’s surrounded by a good neighborhood, so the people who go here are just as friendly as the staff. I can’t say enough good things about this location.

I’m a regular at chickfila. Let’s face it, it’s chickfila. And this is the closest one to my house. But the last five or six time I’ve ordered through the drive thru I’ve not gotten a completed or correct order. They need to get it together. Or this will stop being a regular stop for me.

5 stars for the most all around, and most continuously best service ever. EVERYONE who works there is respectful, smiling, and nice. It’s tough to work in fast food so props to them. Miss Patti you keep running that tight ship!

Great service in a clean establishment! This location has a play area for kids as well as outdoor patio seating. The women’s bathrooms even offer free women’s sanitary products for that time of the month. We always stop here on our road trips.

Good customer service, great food, and good location. Line moves fast, price is higher than a mc or bk, but better food. And try the peach milk shake!!! Yummy

Are people always this friendly in this area of Virginia? I seriously wanted to ask the kind lady why she was smiling so much.
Stopped by the drive thru on my trip to North Carolina and was immediately impressed because the speaker was clear. When I drove around to pay, the girl was super nice and my order was correct.
The place looked shiny and new. My spicy chicken sandwich was the jam. Four stars!

This is our number one place to dine. We love the friendly & efficient service, and food is always such good quality. This place is almost always packed on the weekends. This particular location has sauce out in the open. When they are not busy, they come to your table and give you refills. They even come to pick up your tray occasionally

Chick-​Fil-​A is one of the few good fast food places I like but what makes it better than the rest of them is that they’re clean, friendly and fun… especially this particular one. They’re all same, except for a few minor things here and there, so no need to expand on the look, service or cleanliness any further. What I can say is if you have the opportunity to come on one of the days that patrons eat for free if they dress like a cow, take advantage of it. It may be packed but it’s hilarious… making it more than worth the wait, especially looking at the little kids!

Wow, am I giving a fast food place 5 stars? Why yes I am! This place is the absolute best for service. You can customize your order in anyway from half tea/​lemonade drinks to well done chicken nuggets and fries. It’s also one of the fastest in getting your food ready. The place is always spic and span that I will gladly sit down and eat my meal in no hurry. Added plus if you are eating in, they will deliver your food to your table sometimes. I have also gotten my drinks refilled for me from someone walking around to make sure we were all satisfied. It’s like waiter service!

Whenever I am running errands all day with the kids, they love to come here for their chicken and milkshakes. Never had a problem. Everything is always fresh and the people are always, always polite. And I have watched them make the shakes… fantastic!
The one thing I would change are the cups they put the milkshakes in. The lids do not stay on them as securely when they go in the drink holder. I lost count how many times the lid has popped off and the milkshake runs down the side into my cup holder when I pick it up. It becomes a sticky mess. This is the first Chick-​Fil-​A I have been to and the only one I have continued to go to, so I do not know if it is national chain preference for these cups are exclusive to this site.
But I keep going back so they must be doing something right!
:-)

This place serves some good fresh sandwiches. I’ve never had one that wasn’t good/​fresh. The employees provide good customer service and the facilities are kept and clean. We love this place doesn’t sit in an area where there is a lot of traffic. It’s in a small shopping center with a couple of other restaurants and stores. It does have a steady flow of customers and sometimes get hectic during lunch time. They offer free wi-​fi which is great if you’re on a lunch/​dinner break. They also have a Chick-​fil-​A calendar with fun activities for kids.