Dunkin’ Donuts

I’ve been here many times since moving on this side of Chesapeake and out of the 30 times I’ve been here they have only gotten my order right twice! I just came back from there and my iced coffee was made 3 times before I just gave up. I repeatedly kept saying that the coffee tastes bitter and burnt and she kept trying to explain that it wasn’t the coffee it was the flavoring I ordered. I politely responded by saying it can’t be because I just ordered the same thing yesterday and it came out perfect. It’s obvious that some locations are better than others but it’s frustrating that the only one in this area isn’t good.

Worst service ever!
The guy works 8 – 9 pm at night probably knows nothing about his job. I order 1 small ice coffee which is free on monday and 1 medium ice coffee which is 99 cent with mu dd perk. He rings me up 1 hot coffee on the receipt which is 1.79 dollar and gives me 2 medium ice coffee. I ask him to check my order. He says nothing wrong with that … Wth?
2 nights later, i give him 1 more chance. I order 1 medium coffee which is 99 cent with my dd perk. He again rings me up with full price for that medium ice coffee. I ask him thats not 99 cent. He doesnt even want to reply me and keep serving the next person. In store, there is only 2 customers: me and the guy behind me. This is frustration and I WILL NOT COME BACK TO THIS STORE AGAIN!

Location is in a parking lot of a shady looking hotel. Once inside, there is room for about 3 customers to stand in line. One door in and out, so once you have your order, you have to push through the line to get out.
Cashier taking my order didn’t know the recipe for the drink, didn’t know if they offered it and didn’t know what sizes it came in.
Ordered a sweet black pepper bacon sandwich for breakfast. Nothing special and there’s zero pepper in the bacon.
At least the drink tastes ok.

This is the slowest location ever. There’s always a long line and one inefficient person working the counter while 3 make donuts. No drive thru… most visits I simply give up and leave with nothing.

this place was hot and not very clean. There were no fresh dountnuts. There were not many to chose from. There were flys all around. Not a very well run place from what I saw. I did order a grilled cheese sandwich which was pretty good. But other than that I don’t think I will be eating here often.

Slow in the morning which can be frustrating. Food and drinks are always on point as far as taste goes.

We come here about once a month and it has always been out the door busy, but the friendly staff gets orders taken and delivered quickly. There are a few regulars who don’t take too kindly to a large family coming in and taking «their» table, but they deal with it.
What makes this place special is the owner or manager (not sure which she is…). She will give the kids a free donut on your birthdays! This has endeared a new generation of Dunkin’ Donuts fans.

They’re not as speedy as the Dunks up in Boston, but I guess that’s to be expected. Everything is slower in the South, right? It gets really backed up around 7:30 weekday mornings and on weekend mornings. I really feel they could alleviate some of this with a drive through. Getting in and out of the parking lot is kind of a pain due to the traffic flow. The employees are pleasant and they always get my order right the first time. They overheard my kids complain one day that they didn’t like what they’d ordered (frozen hot chocolate) and offered to get them something else. I really appreciated that. I’ll keep going back. I do love my iced coffee.

They never seem prepared for the morning rush.
I visited around 8:30am to order a blended ice drink. I left close to 9am, not on purpose.
With three people on staff (just huddled around one register), it still took 20 minutes for my order, which was more liquid-​like than slushy. There were two people in front of me – one was complaining about her order.
I get it.

I went here to pick up a large order for a breakfast meeting. The donuts were fresh enough — standard fare for any Dunkin’ Donuts. That wasn’t the problem.
The staff were not openly hostile, not quite, but they were unfriendly and deliberately unhelpful. Maybe they were having a bad morning, but I certainly won’t be going back to try to find out if they’ve cheered up at all.
Skip it and go somewhere else. Or go hungry, which would be better than having to deal with their ‘hospitality.‘
I’ve walked out of places after receiving better hospitality than they displayed, but they had me over a barrel with the large order of donuts I needed for my meeting.

Poor corner of the road off the highway. Makes it tough to get to.
Today the staff was extremely friendly and there was no one there. So no lines and just a smile to greet me. So I had a good experience unlike others on this review. Some DD have problems handling the mrorning rush. I have a feeling that if I went here in the AM, it would be a mess. However, in the middle of the day it is fine.
Btw, the coffee was good.

Strange location
Good service
Clean
On the road I found this Dunkin. I love their coffee…
No disappointments here.
:)

This is the most poorly run Dunkie’s I’ve visited. First, they were out of several kinds of donuts and bagels. At 9am. Hello, aren’t they still making them? Apparently not; see below.
Second, when I ordered a donut, they handed me a receipt and said, «We’ll call your number.» What, they couldn’t just give me the donut? It was on a shelf right behind the cashier, within arm’s reach. I asked for her to turn around and just hand me my order, but she spent more time explaining that I should wait in line with everyone else’s «order» than it would have taken to actually give me my donut.
Third, after I sat down and waited for my «order», nobody called me. I went back up to the «Pick Up Orders Here» line and asked. The girl standing there asked me what I ordered, looked inside a smushed bag sitting right in front of her on the counter, and said «Here you go.»
Fourth, it was stale. How the hell does a Dunkie’s have stale donuts at 9am? Along with the fact that they were out of several things, I don’t think they actually make them fresh here.

I stop in every weekday morning and the staff always greets me with a good morning. The manager/​owner (?) Mira has me in and out quickly. The staff has had some turnover, but thats to be expected I guess. The only negatives I can point out are that they should route the waiting line inside along the counter because it gets pretty crowded, and they should close the blinds when the sun is blasting the storefront. Longtime loyal customer and will stay that way.

Staff: Mixed. In the 4 times ive been there– ¾ everyones been nice. THey seem to have a great rapport going on between them, but sometimes inattentive to the customer.
Stuff: Ok, so sometimes they are out of stuff, and everytime i walk in there, i know to walk in there expecting that they are «out» of something. Usually its the bagels unfortunately. They have gotten my coffee pretty spot on, except for 2 days ago when i ordered an iced latte– she put like 3 cubes of ice in the medium coffee– the «iced» coffee was not iced at all and she didnt put any sugar in (but claimed to). i know what coffee tastes like with sweetner and without. As soon as i added some to my drink, i was fine. Sadly, she also screwed up by putting too many pumps of the syrup in the coffee and very little milk. So my concoction tasted really bad and eventually i threw it out.
Will i return? Probably because i like DD’s bagels and their coffee is cheaper than starbucks. But i think i may have 2 grab my coffee @ starbucks drive thru and then walk into DD for my bagel. assuming they have it that day. Ugh.

I stopped off this morning to grab a coffee and start a relaxing day. I want to be proud of the Dunkin Donuts I go to so I can give them money for a coffee once in a while… it would make sense right?
«The Good»
— The Coffee tastes pretty good when you finally get it.
«The Meh»
— Now the first thing that makes every comment from here down take on a whole new level of disappointment is: Each receipt that is printed out has the address to a website on it and a space for a location specific code so you could offer suggestions to make the place better. Sadly, the code is always missing and when you ask for one, they say they do not know what it is…
«The Bad»
— The customer service and lack of anything even close to people caring about serving people coffee.
— They are insanely slow and I think people are still waiting for the breakfast sandwiches they ordered, even now.
— They have a few people working but never any teamwork, I honestly think they have never been trained on what to do, or how to deal with more than one person at a time.
— Once in a blue moon I will get a donut with the order. The selection during the morning rush is very limited, again either never being taught how to react to situations or how to have backups already in place should you run out of a certain popular kind.
–The line goes out the door, and not in a good way… if they were smart or cared, they would ask the people to stand along the counter and wrap around the front of the store. There is room for approximately five customers before the next person needs to stand outside, this is great when its raining by the way. It would appear that Dunkin Donuts do not know what stanchions are either that or once you buy a franchise you are never visited for quality control.