TriCare Prime Chesapeake

I dealt with Rose Resa in the pharmacy Dept. via the phone trying to get a refill called in because I tossed out the bottle (oops) by mistake. She couldn’t find the medication in the system and was very eager to get off the phone.
I said there has to be a record of it and then… there was. She actually saw that I got it through express scripts and then said «good-​bye» abruptly. I said «don’t hang up» and a heated conversation ensued over her poor customer service.
I get people are busy (I work in the land of customer service) however each patient deserves a solution to their question (if applicable). Had I not kept her on the phone I would not have known that the Rx had no refills and that I needed to call my doctor.

If I could give this place a zero star they surely deserve it. I come here often to pick up prescriptions and the pharmacist window attendants are rude, loud, talk about your meds if you were outside and will only call refills before calling out anybody else. Once they do call you prepare for another long wait while they bs in the back and then when you pick it up they’ll tell you they don’t have enough, do you want to come back tomorrow or goto to another pharmacy? I hate this place with a passion it WILL be the last time I p/​u here.

I won’t recommend this office to my worse enemy. This place is a joke. They do not care for the best interest in the patient. They just want paid. I suggest going elsewhere. I have been trying for a month to get my referral letter for surgery and they keep telling me it’s coming in the mail. It don’t take a month. I also have had a daily post nasal drip that has affected my throat. They just give me a nasal spray saying it’ll get better. It’s been almost 2 years. I’ve asked them to refer me to an Ear, Nose, and throat doctor, but they won’t.

Horrible service!!! I had a 3pm appt. arrived at 2:45 as asked, was FINALLY called back over an hour later. Vitals taken then I waited for almost another hour. Saw the very unprofessional doctor that was dressed in black tight pants and a tight zip up workout jacket… really! That visit only took 10min. She hardly listened to what I said. Pushed me out to get an xray then I waited another 30min to follow up with dr. Finally saw dr for results. She now wants me to have an ultrasound which will take forever because I have to call Portsmouth and get an appt. I do have a life, job and other things to do than to spend My time rat racing to feel better. I don’t have several days to just spend at doctors offices. Really… who does??? So I wasted a gorgeous Saturday at the Petri dish… Chesapeake care clinic for 3 hrs. No diagnosis, nothing! I should have just gone to the ER where everything could have been done in one day. I could be on the road to recovery.
If I could see my PCM that I was assigned to then we wouldn’t have this problem! So much bouncing around there. They don’t even bother to look in your chart to see your history.
The place is dirty too!
Very happy with the pharmacy. Everyone there is great!

Do not plan on getting your appointment on time at this place. I’ve accompanied my dependents here well over a dozen times and guess what? We’ve always been early, but not once have they ever seen us on the time for the appointment. Well over 30 minutes behind every time.

I’ve only been living in the area for about 7 months so far as my husband is temporarily working down here. Unfortunately I’ve been sick a few times since moving here and have had to use the Tricare Prime clinic in Chesapeake. I was surprised to see all the negative reviews as I have never experienced a problem here before. I’ve been there at least half a dozen times and I’ve seen the same doctor each time. The staff has always been pleasant and I’ve never had to wait too long to get an appointment. In fact I was able to get an appointment the very next day once. I am new to the whole military system but I found it to be very convenient that they have a lab for blood work, a room for X-​rays and a pharmacy all in the same building so you can do it all at once. I’ve never had a civilian primary care that was as easy to deal with. As far as the time in spent in the waiting room before being called in for your appointment, it just depends on how many people came before you. I don’t think its any different then waiting in the office at a civilian facility. I’ve had early morning appointments when I got right in and I’ve had later afternoon appointments when I’ve had to wait a bit but its not big deal. All doctors are like this, they have to see many patients each day and we all know that some patients are more demanding then others.
Overall, I would recommend this facility to anyone.

When you come, bring a book or some other form of entertainment. You will be waiting for a VERY long time. I have 3 kids– one with ADHD– and I have thyroid problems, so I have to come here every couple of months for an appointment to get med refills. We never spend less than 2 hours in this place. It’s maddening. The only pro is that it’s location is convenient.

After months of letters to Tricare complaining about this place, I finally did get approval to see a civilian doctor. However, felt the need to update this fine facility about my last week’s experience at the clinic. I had a bunch of blood work run at my first (ever) appointment at this clinic, and never heard anything about it so figured all was fine. Months later, a specialist that my new civilian doctor referred me to, pulled up this old blood work from the computer, in which 3 separate tests had come back positive and needed investigation, that this clinic failed to let me know about. Also, in this last week of my «being treated» at this facility, they called me and told me to come and pick up my records, in which my assigned PCM repeatedly had reported how rude both my husband and I were. Yup… typed in my medical records. Sorry you thought I was rude when I was just trying to be listened to! Shall we talk about being unprofessional? I could go on and on, but I think you get the gist of it.

Every time you go there you have a different doctor. I called them once and told them I had a fever and they made an appointment for me for two weeks later. You wait two weeks for your appointment and when you get there, you wait forever to get seen. And once you talk to a doctor you are out of there in 5 minutes. They don’t take their time to take care of you. Once I was there dr. Lantry walked in, didn’t even say hello and said «what do you want??». I was shocked and I froze, he looked at me again and gave me attitude and said «I asked you what you want». That’s not the way you talk to your patients. Every time I go there they make me feel like I’m just waisting their time.

It always took forever to give me an appointment and the appointment is usually WEEKS later. They don’t give you a primary doctor, so you will always have different doctors at every visit. They don’t listen to your problems. They always waste your time by making you visit again and again before they actually refer you to the proper doctor.
Any pros? Free medicines.