U.S. Bank

I’ve been a member at US Bank for over 12 years. I’ve always been happy with their customer service reps, policies, procedures, etc. I’ve never had any real poor experiences up until recently. I set up an automatic account withdraw from my checking to savings. Which I will admit, the automatic withdraw was set up 1 day too early, which made me overdraw my account for less than 24 hours. When I called US Bank to explain honestly what happened I waited 20 minutes to speak to a representative to get disconnected before being able to explain anything… then called again to wait for another 20 minutes to be told that I had to call my branch. Then called the branch in Chesterfield, MO to be given some sad excuse to why they will not refund the overdraft fees (there were 2. $ 72 total). Long story short, I’m frustrated because for the past 12 years I’ve always given US Bank so much praise for their outstanding customer service. And the one time when I need US Bank the most, I am let down and left in disappointment… because of some stupid overdraft fee. My account was overdrawn for less than 24 hours. I’ve been a member for over a decade. I would understand if I overdrew my account on a daily basis, but 12 years of loyalty and praise to receive some poor excuse why they can’t reverse my charge. And not to mention, I was told that they’d review my account and call me back. GUESS WHAT, they never called back. After 2 days of calling THEM back they finally reversed the charges. My fiancé and I are getting married in the Spring of next year. Up until now US Bank was without question the bank we’d joint jointly together, but now its leaving me with some serious doubts. I won’t mention any names at the branch, but they single handedly made my experience poor. I appreciate you finally reversing the fees, but making your members feel like their business is not appreciated will not get you far. Which is why I’ve decided to post this review. I hoping that this review will help you improve your customer service skills in the future.