Exscape Designs

I met with John from Exscape Designs late spring 2014. I wanted a design for custom cedar fencing, gate and plantings on both sides of my house in the back and along the fence. He seemed to be a very qualified landscape architect and had some interesting observations and suggestions. He said he would provide a rough estimate in about a week.
However weeks later I had heard nothing. I contacted John and he said he would work on it right away and get it to me in another week. Weeks came and went again without a word. I wanted to give him the benefit of the doubt and certainly this estimate must be nearly done, afterall, I was not expecting a detailed design at this point, just an estimate, so left yet another message for him. Another week went by without even a courtesy call back, so I finally called the office and asked to speak to the owner. The owner contacted me within 24 hours and apologized and said this is not how they do business and this will be remedied immediately. He said they were extremely busy now as this was the height of the season but I explained to him I have been waiting for about six weeks now so he said we would get me some estimate.
I also discussed doing some additional design work on my patio, but they indicated that as most of the design work was already completed, they were so behind they would not be able to do it at this time which I understood. I reminded them that I still wanted a ballpark estimate on the other work and that if they could get me an estimate And ensure it could be done by the fall I would be willing to wait. He said that would be perfect as they would not be busy in the fall. He thanked me for being so patient and indicated that John would get me that estimate so that the work could be done in the fall. Never heard from either the owner or John. Obviously a very disorganized place with little interest in customer service if the concept of reminders and return calls are so difficult. A perfect example of a contractor that can repeatedly make promises that they can’t keep. I was more than patient and was prepared to have an job close to 5 figures, but I guess that’s not big enough for this company. Not to mention they wasted soooo much of my time!