Geek Garage

I called them this morning to help my grandmother with her computer and her Kindle. She is in her nineties so I wanted someone who was both patient and knowledgeable about helping the elderly. Caitlyn was very friendly on the phone and David went out promptly, a couple hours later, to help her. It only took an hour and a half to do everything she wanted. She called me and said he was an «extremely nice young man» and said that he was very helpful. She could not be more pleased. Thank you guys for the great service!

I can’t comment on their work because they never got around to fixing my computer. I went in on Friday afternoon and left my computer with them over the weekend. They said they would call with a quote for me on Saturday, but they never did. no problem, it was the weekend. I call on Monday morning asking for my quote and get the runaround with a promise of a call back in hour with my quote… nothing. I call back that afternoon and get put on hold long enough that I actually drive down there, phone in hand and still on hold, and see them working on other projects. I ask about my computer and reiterate the urgency. Matt says he is very sorry — nice guy by the way — and he would order my part immediately and have it overnighted. That worked for me, and I asked to be kept updated because I really needed my computer for work. I call Tuesday to check on the status, and the lady at the front desk assures me that it is on its way and I will have my computer back by Wednesday. Wednesday around 5pm I get a call that they finally took a look at my computer and they weren’t able to fix it… several things wrong here. First off, they said they had already ordered the part and guaranteed me it would be ready by Wednesday, so I assumed that they had already taken a look at my computer prior to Wednesday… they had not. Second, they lied about ordering the part. I am not upset that they weren’t able to fix it, I totally understand. I am upset on the communication and my time that they wasted. Lastly, they told me that the reason they couldn’t fix my computer charging port was because the «ribbon» connecting to the motherboard was loose it was too risky for them to tamper with… I totally bought this excuse until I talked with the tech support at the manufacture who informed me that the charging port is not connected to the motherboard with a ribbon and, in fact, it is soldered straight to the motherboard. I told him the techs at Geek Garage had just looked at it, and in the most polite way possible he insinuated that they probably just didn’t want to work on my computer. Now I am not saying that that is the case 100%, but it does sound awfully fishy. Anyhow, if you’ve read my rant up to this point, I would say that these guys appear to know what they are doing when it comes to smaller consumer electronics, but I would caution against letting them work on anything that you need urgently fixed. The quote they offered me for the supposed job they were helping me out was reasonable… but then again it never happened. I most definitely will not be going back here.

Smart, generous staff, helped me when I was in a bind.
This place deserves way more stars than it has! I came in just after opening, and the staff was super welcoming, answering all of the questions I had about the stuff in the shop. In the end, while they didn’t sell the item I was looking for, one of the staff members had an extra on hand and simply handed it over like it wasn’t a big deal. Saved my hide!