Aaron Bros Moving System, Inc.

Amazing experience. It literally took around $ 750 for studio move to the storage! My furniture is destroyed. I had to keep my stuff to them, when we agreed to meet at the storage at 8 am. When I call 8:05, they just say it will won’t happen. I expected at least an apology instead they yell at people with deal with it attitude. Talking is of no use since your stuff is a hostage. I stopped talking since they do not listen. Even with a climax! I have a missing item (which even have a picture before the moving). What they say to me is that I am a liar, and go to the police. I just filed a police report. I should have read the reviews.

Aaron Bros — BOO! HISS! Do not use these movers. I certainly wish I hadn’t. Polite & responsive to phone & email UNTIL I had problems with the move. In a nutshell: I was overcharged then promised a refund that I never received. Felt like the job was being drawn out to inflate the bill. Things improperly packed that I never wanted packed. Phone calls not returned. Email not responded to. Want the details? Read on.
I was overcharged for an extra 15 min that I didn’t need. Mover Ben came to me at 11:50 am to tell me that the dispatcher wanted him to settle my bill right then. I was later told that it is company policy to settle the bill 30 min before the end of the job. The total was $ 368.80. I told him that by my calculations a 3 hr move at $ 98/​hr with a $ 49 travel charge should have been $ 343. He told me that they had about 20 min more work, so I was being charged an extra 15 min. However, they were done at 12pm on the dot and my start time was 9am. I called the dispatcher Vincent at 12:15 said that he wished I had called when the guys were still here, but that he would talk to them, find out what happened, and get back to me. I waited all day, but never received a call. I called again and spoke to Vincent again. He promised to send a check for the extra 15 min. Called and left a message with Derrick, still no call back from Vincent & no check.
I was already upset that they went a whole 30 min over the estimate. They were sweet guys, but they seemed to be moving slowly. It took 90 min to load what wasn’t that much stuff (day bed, sleigh bed, queen mattress set, plastic drawers, fold-​up exercise bike, small curio cabinet, dorm fridge, & some bags of clothes). I paid for 3 movers, but 2 of them did the majority of the moving while the 3^rd ‘supervised’. Plus it took them twice as long to get to the delivery address as it took us.
One thing that might have taken them a little longer was that they kept taking things that they weren’t supposed to take. I showed them exactly what I wanted them to take, but they were a little too proactive and started taking everything. I noticed a box was gone from the living room that was going to storage the next day. I told Ben about it and he said he would bring it back up. When I returned from running to the atm to get money because Ben said they don’t accept checks, I saw that same box still on the truck plus another one that wasn’t supposed to go. Ben told me that he had brought the boxes back up, but then the other movers had taken them back down. Then when I was unpacking today I discovered 2 more boxes that shouldn’t have moved. These had been open and pushed into a little hallway to keep them out of the way. Without asking, they taped them shut and brought them. There was a Swiffer duster laying in one of the boxes. It wouldn’t fit, so I left it there until I could find a spot for it. One of the guys actually jammed it through the side of the box in order to close it, so now the box won’t be properly sealed while in storage.
Believe the reviews! There are other much better movers out there. I was trying to save money going with the low bid, but by the amount they went over I would have been better off with a more reputable mover.

It took me a while to get around to it but I had to write this review for the AWESOME service I received at Aaron Bros. From the moment I called to inquire about the service, the friendly and professional service was impressive. On the day of my move, I was nervous but Sultan, Earnest and Antonio came in, greeted me, and assured me that my belongings were in good hands! They were absolutely correct! They were so great and FAST! They completed my move in less than the time quoted and it was all under my $ 500 budget! I highly recommend Aaron Bros. if you want good quality service from great professionals! Thanks so much Aaron Bros!

I will start out by saying that I mistakenly contacted this company. I thought I was calling a company that I used before. I was persuaded by Derek to hear him out about the company. Midway through the conversation I was interested in giving them a try. I checked reviews and called the next day to schedule. On moving day the movers were on time. There were 3 young guys, to my surprise, they were fast moving and and gentle with my things. I even called the company in the middle of the move to let them know the movers were doing a great job. Now let’s fast forward… The move went 25 minutes over the time that had been paid for. The supervisor or whatever Vince is, called to inform me that I owed an additional 27.00. I stated that me being a new customer and having paid over 600.00 was it necessary to charge me the additional money. He informed me that this was what it was. But honestly, he called the movers so many times during the move, I think the 27.00 should have been paid by him. He was really hounding them about every extra minute they were there. So needless to say, they really started rushing. They forgot to do a few minor things but to no fault of the movers. The guys were great. I wish I remembered their names. They Rock!!! Moving company was great but money hungry and rushed the movers putting unnecessary pressure on the move. Not cool Vince!!!

if i could give this moving company — ********************************* stars, i would!
I used the several years ago (before they even had Unilocal) but now that i can save people from an awful experience, there are so many quality moving companies out there (Golan’s is my favorite). do yourself a favor and go elsewhere!
These men not only ripped us off but when i tried contacting the office, they hung up on me. if you read the other reviews, I see a pattern here. Thank God for reviews.

Scheduling my move was so easy. I spoke with Vincent who talked through what things I would be moving and how many hours it would take. The time that he quoted was exactly how long it took. Three guys arrived and moved all of my things with ease out of my old place and into the new one. All together this was a good experience.

Terrible experience I must share. Arrived 3 hours late for starters, without any call or update to tell me they were running late. Really? I had a one bedroom apartment with minimal belongings and the estimated time was 2 – 2.5 hours. They sent 4, yes 4 workers so I was excited they’d be done sooner. Yeah freaking right dude. IT TOOK THESE INCOMPETENT INDIVIDUALS 4 HOURS TO MOVE A ONE BEDROOM!!! OH HECK NO. Tried to spring all type of equipment, supply charges on you that were NEVER discussed with the head guys on the phone. They didn’t even know to take the damn legs off of the furniture before trying to get it through the door. What idiots. Damaged a few legs but to never see these guys or deal with this company EVER AGAIN, I’ll take that trade off. Ended up charging me $ 500+ for 4 hours and 4 idiot movers. NEVER AGAIN WILL I USE THIS COMPANY and I suggest nobody use them if you care about your stuff. Don’t ignore the multitude of BAD reviews for this company.

I hired Aaron brothers to move my furniture from my first floor to the second floor and back again so I could have the floors on the first level refinished. They arrived on time both dates and did a great job of moving all of my furniture up and back again. They were efficient and knowledgable and treated my furniture and my house with care. They followed all of my instructions on how to replace the furniture. I recommend them.

The men arrived on a snowy wet day ready to work. They arrived on time and packed our belongings carefully delivering everything safely. Polite professional men. Thank you.

Great experience from the initial call to the last piece of furniture. Very professional, friendly and efficient. I would definitely recommend them to anyone without concern.

Can’t tell you about the company but I can tell you that because of the jerk who I spoke to on the phone scant moments ago I will NEVER know. News flash — if you are rude to people on the phone AND hang up on them, they likely will NOT ever become customers!

We have used Aaron Bros. Movers three times over the years to assist our children moving to new apartments in Chicago. With each move, the crew was on time, very professional and friendly. Vince and Erika provided great customer service as well. We would recommend Aaron Bros. to anyone planning a move in the Chicago area.

These guys were great. Very professional, wrapped up everything very well– everything arrived in great condition. They were efficient and well worth it. Also were able to provide certificate of insurance.

I hired Aaron Bros. for a last minute job to move a very large entertainment unit out of one of my rental apartments. They were able to accommodate the quick turnaround for the move. The movers were extremely careful with the unit which I definitely appreciated. They used shrink-​wrap to ensure the unit wouldn’t get damaged and took care in moving this massive piece of furniture. Because of the quick notice on my end for the unit to be moved, they were able to store the unit at their facility while I determined its final destination.
The office staff also kept me in the loop in regards to arrival time and the status of the move — a huge plus with my busy schedule. I was extremely pleased with their service and would highly recommend them.

Great experience with Aaron Brothers. I called the day before to ask if they could move my 5 by 10 storage unit to my Hyde Park apartment, which they could. Erica at the office provides great customer service and was straightforward about all prices.
Sultan, John, and Nelson were on time and efficient. The whole move was under two hours, and the price very reasonable for the quality of work!
Great service and good price– I’ll be sure to recommend!

This rating has been well overdue. We have used Aaron Brothers for moving twice now from the Lakeshore area to the Wicker Park area and from the Wicker Park area to Logan Square. We have have very to few issues with them at all. I would recommend using them anytime.

Surprised by all the poor reviews. Aaron Bros. did a great job with my move. It was just a 1 BR apt. move, but they were less expensive than most others on their estimates. Communication with Derrick was good leading up to moving day.
Sultan, Glenn and Alonzo (sorry if I forgot one of their names already) arrived a little ahead of schedule on the morning of Sunday, Aug. 30^th, but better early than late. I had to drop things off at both a storage unit and my new apartment, and they were quick to wrap the furniture and load the truck in order for an efficient unload at the storage unit. Once at the new apartment, they were even faster at unloading. Never saw them careless with any boxes or furniture either. They finished the move in the cheaper half of the time and cost estimate. I would recommend Aaron Bros. to my friends, as my two old roommates did for me.

My 2 movers (Sultan and John) were relocating an appliance for me from one property to another. not only were they on time, they were 15 minutes early and waiting on me to get there. The move was done inside of the estimated time window and I was satisfied with the service I received. Will recommend to friends.

I called in a minor panic as my clients had just moved to Chicago from Los Angeles and the contents of their entire home was in Storage. Erica was so helpful. She made sure that all of the logistics were covered, gave great options and a very reasonable price. I found out that Aaron Bros Moving System is a highly respected moving company. I’m so glad that I made the right choice!

This company pulled through for us last minute! Our original movers we had booked backed out at 4pm after saying all day they were just running late when they were supposed to have arrived at 8am earlier that day. By 4:30 we were in contact with a man named Vince and were set up for 8:30 the next morning on July first which is almost unheard of in the city. They worked efficiently and were very nice!

Long Story short…
I made a mistake and booked the movers for the wrong day!!! Yes, life gets busy as it always does and we make mistakes but when I called Derek, he was able to get movers (Joseph, Allen & Sultan) out to my home in 30 minutes. They were awesome… all of them had a great work ethic, demeanor and was very respectful of my items and my time.
It took them 8 ½ hrs to complete the move in addition to going to my storage unit to drop off and pick up items for the new place.
I will use these guys in the future for any additional moves that I may have and WILL DEFINITELY recommend them to friends!!!
Kudos
Derek
Joseph
Allen
Sultan

Vincent, the owner of this business is a crook and will cheat you if you use this moving service. First of all, the contract and pricing I agreed to was for 3 movers. I was moving out of a high rise and assumed there was a third mover downstairs with the truck. There wasn’t. I didn’t figure out there were only 2 movers until I got to my destination apartment and waited for 1.5 hours even though this was only 3 miles from my first apartment. At this point I was already at the quoted time estimate and the move was only halfway done. I called several times to see where the movers were and Vincent made excuses but never once mentioned that he had short staffed me. When the truck finally arrived and I saw there were only 2 movers I called the owner who only then conceded that he had attempted to cheat me. This man is a liar and a cheat. When I told him I didn’t want to pay for the move for the original price he threatened me and became verbally abusive. PLEASE DON’T SUPPORT THIS CRIMINAL’S BUSINESS BY BOOKING WITH THEM. Any other movers will do a better job.

Why can’t we use negative stars for bad businesses. This is not about bad customer service this is about seriously ethically challenged business practices. Not to mention foolish. After renting a storage unit for only 6 months, they raised the rent on my unit by 27%. I repeat: a TWENTY-​SEVEN PERCENT raise in rent after leasing for only 6 months. I paid the first three months in advance and then paid the subsequent following 4 months in advance as well but started receiving monthly invoices anyway. When I went into the office to discuss what I assumed was a computer automation problem I was received with arrogance, hostility and condescension. The manager repeatedly interrupted me, would not allow me to ask questions or share my point of view or even point out that I had paid in advance! I am moving my stuff out of that place, and I would encourage anyone thinking about renting from them to look elsewhere.

Aaron Bros went above and beyond! Excellent customer service! They were on time, professional, and wonderful to work with. I will use them for any move and recommend them to anyone.

After a bad experience previously with a Chicago based moving company years ago, I was put in touch with Aarons Brothers Moving System through a friend who mentioned they were top notch. That being said I still exercised due diligence and sourced 3 other quotes from local moving companies prior to moving forward with the Aaron Bros crew.
I’m happy to say they were awesome, competitively priced and did an outstanding job handling what I felt was a difficult move. Obviously complexities abound when moving large and delicate items in/​out of urban locations but these guys know what they’re doing, true professionals. Great crew very friendly, punctual, efficient and hard working but still took an abundance of care with wrapping delicate items meticulously so that once everything arrived at point B, nothing broken, not even a scratch!
They made moving which to me was usually a painfully frustrating and long process where my life is in disarray to an act of simply picking up the phone and letting them go to work. Highly recommended!

If I could give a negative star I would. The mover’s damaged some of my furniture and took 2 months to get back to me. I spoke to the manager about this manner and he told me he has a pocket full of money and his business is great and how my furniture was cheap. Then hung up on me. I called him back and He told me to get a lawyer. In which case I did. Now he’s emailing me about calling it even for $ 100. If you want a comfortable, professional, moving company, please don’t go here. I’m writing this review to save someone time, energy and money.

I’ve used this company in the past and had no complaints about my service. Over a period of 10yrs I’ve used them about 5 including August 5, 2014 (this time). I can say I was more organized every time before this move. The movers were professional every time and this time only 1 was professional.
Let me start by saying they arrived within the time window (good), gave me my estimate by email at the time of booking (good), but gave a different one in person (not good). Then had to call the office to confirm I wasn’t lying even after I showed the email (not good). That should have been communicated before arrival.
The main guy made sure to tell me that the tips should be in CASH before they even started, in the middle of the move, and at the end of the move (extremely unprofessional). And one of the movers was slow and stayed on his phone (not an earpiece) the whole time I was being moved (annoying and unprofessional). How can u move someone with one hand?
Nevertheless, he was the one appointed to take apart my bed and put it back together. I didn’t find out he didn’t put it together correctly until aft I fell thru it. I call the company and the guy said someone would be at my home in the morning to install it correctly. NOT!
I waited and no one showed. I called again and a lady answered. She put me on hold for a while only to say they will give me a call with a good time and date. Never happened! 3 days later I called again to give them one more chance. A joke indeed.
After looking at the bed myself to see if I can do it, I notice he didn’t put the floor protectors back on the base and only installed 8 out of 40 screws in the foundation. I’m soooooo upset and disappointed

Aaron Brother’s has been a great referral partner for our clients. We have never had anyone dissatisfied and appreciate their hands on, consultative approach to something as seemingly simple as moving. Use and you won’t be disappointed..

Judi Graff
AARON BROTHER’S MOVING — most God-​awful, worst moving company ever!!! If you want someone to come almost 3 hours late, severely damage a very expensive Italian crib, promise to repair it, and one month and 26 calls later to Vince Hardy who will completely ignore your calls and not once call back, then definitely use them. What a lousy company. I wouldn’t use them again to move dust in my house!!!