Acorn Tire, Chicago

Came in for service on my brakes, excellent waiting area! The staff was incredibly helpful and knowledgeable! The service manger Luke helped with the estimate on my brakes. He knew what he was talking about and showed me what was needed on my vehicle. Highly recommend!

This owner Frank is a big time lie. They never sent my rim out to fix. My car rim value $ 6000. It took them almost 2 months and they did not do anything. I am on the process of bring this company to the legal action. Their intention is to extent their time so consumer can be forget; however, they never fix the problem that they have caused. Trust me that you can never get away when you don’t do thing right. I believe in the United State legal system. «In God We Trust». I have all the evident to support my case and you will see how much it will cost your company. I feel your business is one of the disgusting one in the entire country. We are really sick of you Frank. I wish Acorn never exit. Please never bring your car here. Go to fire stone, Sam club, Sear or elsewhere. Do Not Not Not bring your car to this shop. This is One of the Disgusting business I ever seen in the entire country.

I needed to get my tire looked at because it was leaking about 3psi every day. I found Acorn Tire and I’m glad I did. They scheduled me in for same-​day service, just a few hours from when I called. The people there were very nice, friendly, and quick to answer any questions. They were even able to give me an approximate time of how long it would take. LOVE the fact that they offered free coffee/​hot chocolate and donuts. I ended wandering around a nearby mallstrip for an hour and when I came back, the worker found me to tell me the issue (a hard-​to-​find nail was lodged in that tire) and that it wouldn’t be much longer. I waited maybe 15 – 20 minutes and was able to drive home, at peace that my car was well taken care of.
Giving this place 5 stars for the good communication they gave me, that they fit me in on the same day, and for the relatively quick and painless service.

Please do not bring your cars here! The mechanics are incompetent. My car died and I towed it here. They blamed it on the installation of my engine (done at another place over a year ago). After a week of being at Acorn they could not figure out what the issue was. Red flag! I was stupid enough to leave it and now I have an electrical issue which they are still blaming on the installation of an engine a year ago! Not only did I not get a full refund but they said it would cost more money to fix it. Another customer there told me to run, that Acorn was notorious for fraud and I’d be better off going elsewhere! Thank you sir and to Acorn tires, you guys are those biggest POS, fraudulent business I have ever stepped into. Luke and V are the most unprofessional individuals I’ve ever encountered!

This is a busy tire shop the five or six times i have been here it has taken a while to get the work done. But just because so many people are ahead of me. They do a good job. I get my oil changed and tires rotated here too. They will tell you how long it will take, and there is plenty nearby to do. I eat at the taco bell or wander through the home depot across the street.
My stinking car eats tires. So it’s good to have acorn tire Hosana.
They give you free wifi, cable, big tv, kids toys. Waiting area is pimp. I have used tire shops other places, but this place i was lucky to find. Good work guys.
Oh yeah. And a ms. Pacman machine. *****

Acorns owner really showed me they care about their customers satisfaction. Thanks for the phone call and I am looking forward to soon purchasing my off road tires with you guys. Thanks!

I discovered i had a crazy bad flat this afternoon and acorn tire/​goodyear was the closest place for a fix. They were amazing. The manager Chris, was so cool and helpful I wanted to take him to lunch. They rushed to get me back on the road so i could pick up my son from school on time and were very fair and knowledgable. Would reccommend and go back. Thanks guys! xox

I purchased the tire warranty package. I was having issues with my front tire so I made an appointment and dropped it off. They fixed it and everything was covered under the warranty package I purchased. They did it in the amount of time they said it would take. All is well. But I can’t help and wonder if they drove my car just a little more than what an inspection drive around the neighborhood would warrant… I had a few more miles than I remember. Oh well. No harm; no foul.
Overall I think they do a pretty good job when it comes to tires. The customer service is pretty good as well. They make you feel welcomed and appreciated.
I would def. return.

I ended up getting a flat tire (actually, the tire was torn to shreds so I was driving with the «donut»). I wanted a Goodyear tire and I found out about Acorn Tire after doing a quick Google search.
Bernie Aufegger was the gentleman that assisted me and he was very professional. I waited in the waiting area and he came by TWICE to update me on the status of my tire change.
The price wasn’t too excessive. I could have gotten it a bit cheaper in the South Side but I’m not gonna squabble over $ 10, $ 15 bucks. Also, the excellent service made up for it AND they threw in a free umbrella.
The only reason that I didn’t give them five stars was because instinct told me to check the trunk to see if the donut was in there. They forgot to return my donut. I went back inside and informed Bernie and he immediately returned with the tech that changed my tire.
The tech took me to the back of the facility and the donut was in a dumpster. I was a little surprised. Why would the tech think it was necessary to discard it? Other than that, everything was great.

The folks at Acorn Tire will go the extra distance to ensure that their customers leave satisfied. We’ve been bringing our cars here for years now. As long as we live here this will be the place we go for all vehicle servicing.

I started going to Acorn about 5 years ago, first for a tire replacement, then for an oil change, and now I go to them for everything. They are really nice, easy to work with, and don’t treat me like I’m stupid when I don’t understand «car lingo.» They also don’t gouge me or have me do work that’s not necessary. In fact, when I got a recent estimate on work (thermostat and power steering stuff), they were so good with breaking it down into what I absolutely had to do right away, and what I could hold off until the next paycheck for. They treat you like a person, they remember me from visit to visit, and are always great to work with. I highly recommend them!

Very fair pricing, excellent cutomer service. I will be comming back to this location in the future.

I have been to this store twice. The first time I thought I needed a new tire, they told me they could fix it for much less money. They did and all was well. Then I later did need a new tire and they were able to get it done the same day. I never felt pressured, they explained everything to me thoroughly, and the price was fair. I will use them again if I ever need more tires!

I have been bringing my cars into Acorn on and off for years. I have found them to do good work and above all else be HONEST. Once I brought in my car which another mechanic had told me needed $ 1000 worth of repairs. Acorn told me I only needed to replace one item and charged me $ 250. Just recently, I brought in my troubled Audi. The old girl was nearing the end of her days. When the manager was informing me of all the problems, he politely suggested I might want to think about getting another car rather than sink my money into repairs. He could have tried to entice me to spend, spend, spend, but he did not and I was impressed. When I picked up the car he gave me a coupon for two free tows he was so concerned I might be left high and dry by the car. By the way I bought a new Civic and am safe and sound.

I’ve been to Acorn twice and both times have been more than satisfied. The first time was to bring my mom’s truck in to get new tires and to have the transmission checked. Not only was everyone friendly but informative too, explaining what was going to be done. And even getting a phone call explaining that something was wrong with the transmission (I knew something was but I wanted them to find out what). No hidden costs or charges and I got it back well before I expected.
The second time was to get new tires for my jeep. I had specific tires in mind that were a wee bit expensive but the guys at Acorn convinced me that I should go with a less expensive tire that was more in line with what I would be doing with it (I guess I really wouldn’t be climbing mountains like they do in the commercials) and once again was greatly satisfied with the service I got.
Special mentions go to Chris at the front desk, Chris in back and Bill who worked on both cars for me.
I’m not sure why the reviews below sound like vengeful ex-​girlfriends, but the two times I’ve been to Acorn have been great and don’t get enough credit (people tend to be more apt to put in a bad review than a good one). I guess when some people bring their cars in they expect everything to be hunky dory with their vehicles and want to be reassured that they’re right. It must be like going to the doctor wanting only your temperature taken and getting all upset when he tells you that you need to be treated for some disease.
Now I’m no doctor, nor am I a mechanic, so when something is wrong with me or my vehicle, I’d like to know about it whether it’ll cost me or not.
Not to say there aren’t shady mechanics around the city (there are) but the guys at Acorn don’t fall under that category… at least not enough to warrant these reviews. Now any extra-​curricular activities that might elicit vengeful-​ex-​girlfriend-​like reviews???
That I can’t answer

I CONCUR, BEWARE OF UNDISCLOSED CHARGES!!! The truth be told, I have been a long time customer of this dealership always felt I was treated well until most recently. Before I make anymore comments, the manager of Acorn called to personally apologize for all the trouble I went through and pleaded with me to remove my comments from this website. While I appreciate the fact he called to apologize to me, after spending the better part of my morning battling it out with Good Year Consumer Services, I was told that because this dealer is not «corporate owned» they could only «advise them» and as far as any remedy, I would be at the mercy of that owner. They advised me for future reference, I am better off only buying Good Year Tires from stores that are «Corporate Owned» so if there is a problem, I can get them involved and have some recourse. I came to this dealership about a week prior to my horrific experience by reason my tires were just not holding up very well and was not gripping very well in both wet and snowy conditions. Being that these tires have an 80,000 mile warranty and I only had 45,000 miles on them, I took my car to have this dealer measure my tread depths. I was told that they had exactly 50% life left and that they were fine and there was no way Good Year would warranty that. I left the dealership but after another episode of my car skidding to a stop in the wet rain, I then called back and said I was going to take my car to other dealers to get another opinion. I took it to Firestone and the chief mechanic told me the two rear tires were OK but probably wouldn’t last another 10,000 miles. He said the front ones were completely a different story and they said were only ¹⁄₃₂^nd away from having to be replaced which explained why the poor grip. At this point I was upset because Acorn tire told me my tires were good but I been told by not only Firestone, but also Just Tires that the fronts were in need of replacement, especially the right front one which was ³⁄₃₂^nd and only ¹⁄₃₂^nd from being considered no longer a tire! I then took my tire back to Acorn Tire on Lincoln and was demanding that they look at my tires again and after explaining to them I wanted them to prove to me that they were still good and that I also wanted to talk to Good Year Consumer support to see what they said, it was only after I became very aggressive and making threats to call Corporate did they finally start cooperating. In the end they finally agreed to warranty 72% of the cost of brand new ones that retailed at $ 169 each but after I got the bill, went home to figure out the math it just didn’t add up and it should have been a lot lot less. So I looked over the bill and saw a charge that said, «Handling Charge $ 100.00» and I called the dealership right away and was demanding to know what the fudge was this charge and why wasn’t it told to me? Long story short, here are the explanations I got:
1. First call I was told by a counterman that the charge was the «transfer of parts from the tires to the rim.» I didn’t quite understand what that meant but he was not clear on that, but he did not make any mention that it was «Good Year» charging them causing them to lose money on the tire.
2. Second Call: The manager explained to me that I was told incorrectly but the charge was directly because when they sell a tire that is being discontinued, they lose money from Good Year and they are simply just passing the charge along to the consumer but I would have to wait before he would delete the charges to see what his employee said.
3. Third Call: I then got a quick apology from the manager and was assured the charges would be removed immediately and it did not have anything to do with «Good Year» at all. Well this comes at the heals of me raising all kinds of hell, calling Corporate, complaining, and I was told by Corporate there is no such charge for discontinued tires that are passed on to the dealers and that Good Year dealers who are not corporate owned can make their own prices.
4. Fourth Call– I got a call from the manager again after seeing my comments on this board, begging me to take them off, how I was a long time customer, how they considered me a friend of the business, etc.etc.etc. that in fact the charges were indeed from Good Year and they were losing money every time they sell a discontinued tire. Now I don’t know what to believe, the manager has now changed his story a few times so I am more likely to believe Good Year Corporate then him.
My conclusion here is, when I first called to complain, the manager would not remove the charges until he found out what his employee’s side of the story was. He should have recognized that and delete them without delay but was telling me he would first have to talk to his employee first, it was another way of telling me those charges would not be removed unless I could prove up. Moreover, before I bought these tires these hidden charges should have been disclosed.

Getting car repairs is sort of like getting kicked in the butt with a steel toed boot, but my experiences at Acorn have always been pleasant, professional, competitively priced, and seemingly honest. I’ve been going here for years, 3 cars worth of years and I have never had an issue. During the periods in which my cars have been under warranty I have typically gotten estimates from the dealer on general maintenance not covered, and Acorn is always cheaper. I have never once had them try to over-​sell me on anything, and they typically give me an idea of how urgently I should get something repaired, or a service performed. When I got married, I turned my husband on to them too, and he thought it was amusing that his wife had a better mechanic than he did. They service both our cars and we’ve never had a problem and will continue to give them our business.

Caveat Emptor
Acorn is overpriced:
We paid $ 480 for a simple rear brake job which we had done at Acorn due to their proximity to my wife’s job.
They quoted me $ 370 to replace a couple of corroded brake lines, and $ 116 just for new front rotors. God knows what an entire brake job would have cost. I took the car to Jerry’s Auto on Sheffield in Chicago. Jerry did the brake line replacement AND front brake job (including resurfacing the rotors which were still OK) for a total of $ 400. And I trust Jerry’s and Ziggy’s work MUCH more than Acorn’s.
Acorn is a typical unethical auto repair «clip joint.»

I’m giving Acorn a mixed review. A little over a year ago, my alternator needed replacing. Being new to town, and not knowing any car shops, I had it towed to Acorn because they are a GoodYear company.
Just recently, when the new alternator was out of warranty, it went out again. I called Acorn, complaining that this was ridiculous. They promised to work with me and indeed they did. Now, I still had to shell out a few Benjies, but it would have been a lot worse.
So, they lose points for putting in a piss poor alternator to begin with, and for charging me as much as they did for the replacement, but gain some for working with me on the 2^nd repair.

In response to Frank A’s comment below my initial review: Sir, you obviously didn’t do your homework correctly. If you had you would’ve seen the brake repair as stated in my last review and the set of four tires I purchased in the last six months. Additionally you may have also found that my relations have used your service as well and have had tire work and other miscl repairs here for over a decade. One of the families you speak of in the business owner comments. I could go on and on, but I’ll stop.
Since he took the time I guess I could write an update, last visit was decent. I came back some months ago because I needed a new set of tires on my ride before selling it. It’s laziness and helping the neighborhood business that I decided to get tires here. That and I’d already gotten quotes from local tires shops and here was the price and quality of tire I liked most. Firestone has always been a nuisance and it’s hard to go back. Also Acorn was able to take care of me at the time I really wanted to get the tire work done. I opted for their standard grade all weather tires, since I was selling my transportation there was no need to get extra special. They gave me a quote which matched the final price, quoted some repairs which I skipped on and gave me the car at the time they promised. For that it was a good experience. P. S, its good to get the extended warranty thingy (tire insurance) they offer on each tire, I think it’s $ 10-​$ 15 +/​-​dollars per tire? I can’t remember I know I have purchased that from here in the past and in one case with a faulty tire it benefited us to have that tire insurance.
Like I stated in my previous review I haven’t a problem with their tire service, it’s getting any other repair that has blown my mind away. And that really depends more on the associate selling the repairs I think. Those guys come and go as do mechanics, that’s just a standard observations of all automotive shops. Like with any business you use for major work it’s best to get a business card or try to work with the same person on a first name basis repeatedly if you liked their service previously.