Advance Auto Parts

I stopped in last night to fix a headlight that was out. Not only did they help me find the right bulb, but three of the guys (Jarrett, Jeremy and George) worked together to change the bulb for me, which was not easy because the battery made it difficult to get in and change it. All three were super nice, polite, knowledgeable and professional. Since I know almost nothing about car maintenance, it is always intimidating for me to walk in to an auto parts store, but these guys were great and I will definitely return any time I need anything.

I used to be a fan, but since they’ve changed the staff, the customer service is awful. Most of the employees spend their time in the back of the store. You have to scream to get someone to come up front. When you ask someone for help, they act as thought you are inconveniencing them. I stopped there recently and after getting the same crappy service, I put my purchase back on the shelf and went to O Reily. I’m now a regular O’Reily customer. It’s right next door. and the service is much better. Notice that the last positive review was almost two years ago. That ought to be an indicator of how bad the service has gotten since then.

I needed buy a set of wheel covers for my 1991 toyota. The size that I needed (13″) was not on the floor, but a very nice employee (I think his name was Joe) went to the back to check the stock, and brought the package out. I had visited a number of other auto part stores and found that some covers had adjustable rings (which I just didn’/t want to deal with) while others were just way too expensive. Well, anyway, they had just what I was looking for, at a reasonable price, and Joe even put them on my car! I thought that he had gone way beyond the call of duty. I could understand him wanting to put them on for a cute, young gal, but I am way beyond that with gray hair, and a grandmotherly appearance.
Customer service skills were excellent, and staff was very knowledgable. I would go there again in a heart beat.
Thanks Joe! Elba the cashier was also very helpful.

Nothing fancy or special, but like this place a little more than Autozone. They seem a bit more knowledgeable.

I recently needed a battery for my car on a saturday and I tried calling my usual place Ashland Tires. They could not accomadate me because they close at noon on Saturdays. I decided to try Advance Auto Parts by my house which recently opened up about 4 months ago. I was very impress by there price, service and hours of operation. They are open till midnight during the weekday. I came in there and ask about there car battery selections. Choose the one reasonably priced made by Interstate and he came out and installed it for free. I was very impressed with there promptness and professional attitude.