Aeromexico Airlines

I booked a flight from Chicago to Lima, Peru with Aeromexico after finding tickets at a great price. I had never flown with the airline before so I went through some reviews. I got a little worried over all the poor reviews but went ahead and booked anyways because the price was so excellent and unlike Spirit, they offered two free checked luggage.
I just got back from my trip and am happy to report that I had an excellent experience with the airline and am surprised at all of the poor reviews. Staff were friendly everywhere, at check in, at the gate, and even on board. I’m normally critical about food but I was really impressed by their meals! My return flight had comfortable seats with individual screens for entertainment. You could even plug your device to the screen to charge.
Overall, for the price and quality of service, I would definitely fly with them again and recommend to others!

I had a reservation with Delta that I had to change, and they changed me to their partner airline Aeromexico for a MEX-​ORD flight. I was very disappointed that, completely opposite of Delta, you are required to pay for extra checked baggage 24 hrs. + prior to your departure. Less than 24 hrs. you are required to pay for extra checked baggage at the airport for a higher fee. Likewise, right before you board their planes, they weigh your carry-​on baggage, and if you are over a certain weight, they slap you with a very heavy fee. I am a scholar and travel with many books, which I typically carry on. It was not a problem when traveling to Mexico with Delta, and when I returned to the USA with Aeromexico, with no more luggage than what I had traveled to Mexico with originally, I had to pay over $ 300 in baggage fees. This is the type of nonsense I expect from low-​budget airlines, like Volaris or Ryanair, but not from a Skyteam airline. I hope never to have to fly with Aeromexico again. So far it has been the worst airline that I have flown with, precisely because of these tactics they use to deliberately put its customers in unfavorable situations.

We got our vacation really screwed because of them… Lost seats??? Never had that happen until them. They also ripped my new luggage… Won’t be in this line again…

I must agree with others on this one. They have poor customer service, no control over third party flight reservations (ie. Booking through an agent) and are totally unwilling to help fix a problem they created. Simply just don’t use them!
No uses esta aerolínea. No quieren ayudar a corregir un problema ni tiene buenos servicios al consumidor.

Avoid at all cost. They screw up my flight from mex to vegas and didn’t give us coupon for hotel.

This was our 1^st time flying from Portland Oregon to Mazatlan with Aeromexico we were very impressed the attendants/​service was great just AMAZING, I fly to the Caribbean once or twice a yr with American Airlines and the service does not add up I get more and more annoyed a couple years ago my grandmother died and my mother was here in Oregon we changed her ticker bought a ticket for myself when we got to Miami there was some airline cerfew and we could not fly out to Trinidad they were not concerned we would miss the funeral did nothing to showed they cared, so AA could do a training class from this company. we were so surprised to get a box meal and very thankful you don’t see this with alot of airlines. The only feed back to continue success is that in Mexico city Immigration needs to be bilingual to help the process faster and friendlier not everyone that’s brown speaks spanish just feedback.

Never Again. Ever. I’d honestly rather walk to Mexico and back barefoot. We took a total of four flights during our trip to Puerto Vallarta and only one flight was less than 80 degrees on board (the shortest flight of course). For anyone who’s never experienced sweating profusely on a plane for 4 hours. God bless your souls and keep it that way. At one point I felt like opening the emergency hatch. On the way there, they somehow lost my girlfriends luggage. It never made the flight to Mexico City where our layover was. Aeromexico customer service was non existent. They could give us absolutely no update on where the luggage was or when it would be arriving. They even told us «sorry, Aeromexico in Chicago doesn’t like to input info on luggage because it makes them look bad and responsible. So a lot of times we’ll just have luggage show up». The fact that the customer knowing where their luggage is, is the last priority says it all. Needless to say my girlfriend not having her luggage on vacation in Mexico with no clue where it was at all made for a combustible situation. We ended up wasting a night, staying in praying her luggage would show up somehow… but not knowing what the hell was going on. Finally at close to midnight they showed up. Bottom line I can accept that mistakes happen, but when they do every effort should be made to correct them or at the very least have someone act like they care and not continue to pass the buck. Thumbs down on all aspects of that for Aeromexico. Oh yeah and turn the damn heat off on board!

Worst experience of my life!!! spent 30 hr at airports and took four planes within that time. Don’t recommend this airlines to anyone, PLEASE if you are spending same money choose another airlines with better customer service! I been trying to get answers and it’s impossible to communicate with them on phone and emails. WORST COMPANY I EVER HAD TO DEAL WITH.

DO NOT USE Aeromexico! If u can use another airline do it! Aeromexico gave us the wrong info about immigration, because of that my husband, 2kids & I missed our flight to Chicago from Mexico City. The airline was rude. We bounced back & fourth from aeromexico agents for 4hrs, because we were told we had to buy new tickets! For a flight back to Chicago. They were not willing to help at all even though it was their fault.
They told me it would be $ 800.00 but my credit card shows $ 1,400.00 and u can’t prove it cause their receipts are in Spanish & pesos! They would not give it to me in English or U.S. dollars! When i asked. So I’m stuck fighting with them still after 1wk about the lie on how much they charged me!
Avoid this airline if u can!
They don’t care about their customers at all, only what they can get from u!

I’ve seen this airline compared to Spirit, but I don’t know how that’s possible when I’d willingly fly AeroMexico again – Spirit couldn’t pay me enough to fly with them again.
Check in was average speed, but the people working actually seemed to be in a good mood and were friendly. We’d heard horror stories of this airline losing luggage (seriously, what airline doesn’t this happen on?), but we had no problems with our checked luggage on the flight to Cancun and back. I was impressed to see they even ziptie checked luggage shut. While it’d be easy for somebody to cut if they really wanted, I’ve never seen an airline at least try to protect your luggage anyway.
Overall, flights were pretty much on time with no mechanical delays or such. Our return flight was delayed by about 20 minutes, but that’s not significant enough to concern me. Wasn’t sure if our flights qualified for anything more than a snack and a drink, but we got boxed meals on both flights, which was a very pleasant surprise. They even came around a 2^nd time to see if you wanted anything more to drink. Seats were comfortable and clean. Not much leg room in coach, but it’s to be expected.

Do not fly through Mexico City. My friend and I got stuck there because Aeromexico made a huge mistake and overbooked our flight and gave away our seats even though we had boarding passes and were at the gate. On top of this we spent 6 hours asking for help to get on a new flight and wound up having to purchase new tickets. The airline also tried to tell us that we would have to sleep in the airport for the rest of the week. They refused to search for other flights, pay for a hotel, or get us on a new flight, and for two American women that was scary as hell. We have both been asking for a reimbusement and they continue to ignore us.

FREE BOOZE on all flights after 11am in all cabins. What more can be said?
Oh, yeah. Free food on the flight between Chicago and Mexico City (only a 4 hour flight) and free headphones for the movie.
But the BOOZE– not little bottles, oh no! Big 1 L bottles of Absolut and Cuervo and others that they pour into your glass generously. Very generously.
VIVA MEXICO!