Allstate Insurance: Chris Mandolini

Reading the last review left and adding onto it, I absolutely think it is Mandolini’s fault. I have called multiple times leaving voice mails, talked to their so called customer service assistant and a month and half later have yet to receive any type of call or reach out.
Coming from someone in the same line of business, I understand that things get busy. Messages don’t get read or listened on the same day. But a whole month to go unnoticed, is definitely NOT how you treat clients that have been with you for 20+ years.
I can’t wait to make the switch to more of an attentive agent, that will reach out to my family and I when we really need it most.

I don’t think it’s Mandolini’s fault but Allstate absolutely is disgusting. I have had two cases and both were denied.
First one was the electrical circuit that serves only my unit got burst and they kept claiming it’s the building association’s responsibility even though it isn’t a a common element.
Second one was the hardwood and drywall damage from a leak from a pipe to my unit’s radiator. They say the damage is long-​term in nature; are you kidding me?
I actually have had another case where the bathroom drywall was damaged but they said it’s the building association’s responsibility even though it was my bathroom. Duh? then what does it cover if at all?
I don’t know if it’s Allstate or all home owner’s insurance in general but I have wasted my time and mental health and money and absolutely am horrified by this experience.