American Limo

If there were 0 stars I would give it. Never again. Called my husband while he was in the sky. Not enough drivers. WTF!!! Lost a good customer.

You would think that buying deals from Livingsocial that you wouldn’t get scammed, but I actually blame myself for not doing the extra research on these companies they promote.
We bought 2 deals off Livingsocial for our reservations on ⁷⁄₂₂. They had all these extra fees and costs that added up to an extra $ 50 that weren’t covered by our voucher, which were already paid for in advance before our scheduled pick up. Several months go by, and I notice that my bank account gets a random charge of $ 88.88 from this crappy company. I call and send emails to complain and notify them of this unauthorized charge on my credit card and even threatened to dispute this with my bank if they didn’t remove the charges immediately.
They responded that they would look into the charges and I never heard anything else back from them. I would highly recommend to everyone to AVOID using this company for their services. Luckily, my bank is disputing the charge and is refunding me my money that this company unlawfully charged me for.
TRUST THE REVIEWS!

Update: I wanted to follow up my review by stating that the person who was rude to me on the phone was the owner of the company, Chris. This makes my previous review even more shocking, knowing that the owner of a company can talk to a customer the way he did. After reading current reviews of people who have probably encountered the same owner, Chris, it appalls me that he is still in business. What can we do to get this company out of here so no other customers have to deal with this?!

Only giving 1 star because Unilocal doesn’t have a 0 or negative star option…
I also got suckered into the Living Social voucher. It took me weeks to get through to an agent because «their phones were down.» Should have known from there something was wrong. I finally scheduled an airport pickup. When I landed, I called the number they provided — no answer. I left a message, no call back. This happened 3 times. Finally I waited 45 minutes in a cab stand line at Midway. The problem was that they’d already charged me for my pickup. I tried unsuccessfully for a week to contact customer service. During which time, they charged me for another airport pickup! I finally contacted my bank and reported the consumer violations and my bank is reviewing the company.
All in all, maybe the worst company you could ever try to do business with.

UGH… super bummed I didn’t do any research on this company! :(
Scheduled a late pickup with American Limo with the Living Social voucher. They completely blew me off — ¹⁰⁄₀₂. Never picked me up and never called me back. I left several messages the night of the pick up and the next day.
my bank refunded me and I’m hoping that Living social will refund me as well…

Well lesson learned… check Unilocal first before using any company, service, etc. All of the previous reviews for this «company» were all spot on. Makes sense this «company» has many reviews and the highest review is ONE star!
I also had a LS and after 3 failed attempts to try to use the voucher, LS finally gave me a refund (well, LS bucks). I tried in June to book a trip, I was told they were too busy. I called 6 days in advance. OK, tried again in August for a Wednesday 10AM pickup. Not a busy time right? Wrong, too busy for me! Ooookkkk, I tired this past weekend with 8 days notice, called at least 15 times, left 3 voice mails, and 2 emails. Not a single word back. I was angry b/​c this is probably the last time before the voucher expires I will be able to use it.
I called LS and told them the pathetic details of this «company» and at least got something back with LS bucks.
I think this company has one car and one pay phone as their «company». DO NOT USE!!!

If I could give them zero stars I would! I purchased the Living Social deal and wish I would have came on here to see the reviews in advance. They straight up didn’t pick me up at the airport! I called the number when I landed and nobody answered, I had reserved my limo weeks in advance. After calling 7 times and leaving 3 voicemails nobody has yet to call me back and this was last night. Needless to say, I had to take a cab home. What TERRIBLE customer service! I will NEVER use them again! American Limo has yet to call and apologize to me. I’m disgusted by this company and hope they go out of business!

I also wish I could give American Limo Network ZERO stars! I was livid at the «customer service» call I received, and am now astounded that mine was not an isolated incident as I read other reviews equally as bad as my experience. I too purchased a Living Social deal — and I already advised Living Social of my experience. I called the day before my reservation to confirm my pickup time/​reservation. I got a recorded voice that gave me a series of choices — i.e., for a new reservation, press 1 — but confirmation wasn’t a choice so I held on for the general operator. I then got a voicemail asking me to leave a message, and promising a return call in under 15 minutes. About 40 minutes later, because we were headed for the subway where I would not likely be able to take a call, I called again, and repeated the process. About 2 hours and 20 minutes later, still no call, and I was headed into a baseball stadium, so I called again. Same routine. About 10 minutes later I got a call from an irate «customer service» rep who advised me that their priorities are to deal with new reservations and something else (by this time i was in the stadium and struggling to hear) but that since I’d called 7,000 times he was calling me, and that yes my reservation was confirmed. Before I could suggest that their voicemail not promise return calls in less than 15 minutes, or that they have a selection for confirmation calls and that the message for those calls indicate they will be returned late in the day, according to the company’s priority protocol, he hung up on me. I suppose I should be grateful he didn’t swear at me, as described by other reviewers. Thankfully a car arrived as booked the next morning, and we made it to the airport in plenty of time, but I also wasn’t impressed by a driver who spent much of the drive checking the messages coming in on his cell phone! Do not use this company, and encourage Living Social not to run deals for them any more.

If I could give them zero stars, I would. DO NOT USE THEM!!!
I called to reserve a car (I’d booked a Living Social deal for them), and the agent informed me I was too close to the departure date for the deal to apply; when I asked if I could apply the amount I’d paid for the voucher TOWARD a pickup (that’s typically something that’s possible through those group-​deal sites), the agent became extremely hostile and nasty. I asked to speak to a manager; he told me (among other things) to jump off a bridge and go f*** myself. This company needs to get better customer service, NOW.

I am absolutely appalled by this company’s service.
I attempted to book car service to/​from the airport for our honeymoon a month ago. Long story short, I never received an email confirmation. After the third call to check up on the status of it, I encountered a man (who absolutely refused to tell me his name) who confirmed my first ride, but advised that our return trip had not been booked and that my spam filters must have caught the email but he would try sending again. I did not receive the emails and tried calling back again today to follow up. My encounter with this (same terrible) man was unbelievable:
–He told me that I had called many times and that the rides had been confirmed each time (wrong. When I called yesterday, one of them was confirmed and the other didn’t exist).
–He refused to confirm my rides
–I asked to speak to his supervisor and he told me that he is the supervisor. When I asked to speak to the supervisor’s supervisor, he told me they weren’t in the office. When I asked when they would be back, he told me that he didn’t know. What I asked for their name (s) so that I could ask for them directly, he told me he couldn’t tell me.
–He then told me that I was not allowed to call back. (!!!) When I advised that I was simply trying to get these rides confirmed so that our honeymoon transportation would be seamless and I was concerned about the issues, he told me to stop worrying about it and that we was going to block my phone number so that I couldn’t contact them any more.
–Then he hung up on me.
This was the most appalling customer «service» I have ever encountered. American Limo Network, if you read this review, you NEED to get rid of this agent. It was HIDEOUS.

I dont like to post bad reviews, but this company is a joke. Awful, awful, company. I bought a living social voucher and they marked it as used. I never used it because they never picked me up from the airport. They also refuse to refund me the money because, well, you can never get a hold of anyone ever there. I hope this place goes out of business asap.

If I could give this business no stars, I would. I bought a Livingsocial deal for a $ 39 ride to the airport. When I spoke to the their booking representative, he continued to tell me there there was an extra for gratuities and $ 4 charge because my condo is beyond the 15 mike radius. Ok, that’s fine. Then an extra fuel charge, taxes, etc. I had the voucher in front of me, was reading him what the «fine print» read and he told me I needed to learn how to F_​_​king read because the voucher he had in front if him didn’t read what mine did? When I questioned why he felt the need to speak to a customer like that, he told me that I need to, «purchase ‘Hooked on Phonics’ because I obviously couldn’t read». When. Asked him who was owner, he said, «I am the F_​_​cking owner, Bi – ch»! Seriously?
Please do yourself a favor and stay away from this company.

If I could rate lower, I would. The customer service over the phone is very bad. They talk to you like you’re not worth the time. I usually don’t take offense to things easily, but the agent irked me from the hello!
No good customer service — I dont’ think i’ll try it!

ONE FINAL UPDATE TO THE BELOW:
We tried to get our voucher refunded through LivingSocial and after they called American Limo, they told us that the voucher had already been redeemed. We told them that wasn’t right, because we cancelled the reservation and American Limo refunded me the $ 19 for taxes and fees. This is what the LivingSocial customer service rep told us:
«We spoke to the owner of American Limo and he told us that you scheduled a pickup, and on the date of the scheduled pickup they emailed you and also called the number on file, but no one ever responded.»
NEITHER of those things happened!
This is sad, and I feel bad for LivingSocial, because they had to end up shelling out the $ 39 to pay American Limo for this service (because LivingSocial did end up giving us a credit). You see, American Limo realized that they could still get paid for this because they had my voucher number. They make up a fake story about how they tried to contact me and I never showed up… and they still get the money for doing nothing.
Just terrible what this company will do to make money.
ORIGINAL:
Like many of the others that reviewed this company, I felt like I needed to come on here and give a review. I got a voucher through LivingSocial for this company and just booked my reservation… I haven’t even used the service yet! But I’m thinking of possibly canceling now. The customer service agent that booked my reservation had quite the attitude. Let me first say, that I usually like to be nice to people that have to talk on the phone all day and take reservations, because I feel like it’s probably not the easiest job… I think, maybe this person will appreciate that I’m nice and I ask them how they’re doing. I guess not.
Anyway, the guy asked me when I would like to be picked up. I said that our flight is scheduled to land at 5:15am. He says, «So you want to be picked up at 5:15am?»
I assumed that by telling him when my flight would land, that they probably have this sort of thing estimated in terms of how long it will take for a person to land and then get their luggage and head out of the airport, so that they can be close… so when he said «pickup at 5:15am» I said, «well, that’s when we land, but I’m assuming – «
I was cut off by him saying this to me:
«I just need the time that your flight lands, because right now I don’t have any other information about your flight to actually know when you’ll need to be picked up. So if we can’t track your flight then we don’t know when to be there. So, if your flight lands at 5:15, what is the flight number?»
I said, «Okaaaay.»
I felt like this guy just went off on me for no reason. I thought, maybe he’s having a bad day, but then I came onto Unilocal and saw what some of these other people wrote about this place. Take a look at the review from A A. I’m pretty sure we had the same «friendly» agent.
Not to mention that the LivingSocial «deal» says that it’s a $ 56 value that you’re getting for $ 39… but then you have to pay taxes and gratuity. Add an extra $ 19 for those and what do you have: $ 58. BTW, they automatically charge you $ 9 for gratuity, so you have no say in that… basically the driver could be the worst ever and he’s still getting $ 9.
Please, don’t book with this company and let them go out of business.
UPDATE:
This morning after leaving a movie and checking my phone I had three missed calls and a voicemail from Chris. He told me two things:
1. He listened to the recording of my call with the agent and did not hear anything threatening or condescending about the conversation.
— Ok, that’s possible. I guess how can you hear something like that when you don’t understand customer service yourself?
2. Don’t discredit a company until I get my facts straight.
— Actually, the owner is correct. I’m slightly an idiot, because I wasn’t reading correctly. It is a $ 56 VALUE ($ 39 + $ 56 = $ 95 total), and the original price does state $ 95 on the deal. It doesn’t say $ 95 on the voucher I had… it just said «a $ 56 value.» SO, I apologize for that.
Even if the owner doesn’t agree with me, his response should not be to call me three times and then give me a lecture. It should be to call me, tell me he’s sorry I feel that way, but he has cancelled the reservation. It’s customer service 101.
Anyway, reservation cancelled. Glad I’m done with this.

I cannot believe I didn’t research this company before I booked them. I would have never thought a limo company would need one. In this case I feel obligated to write this review. The «booking agent» was an absolute smart talker with an attitude. I booked a voucher and he had no clue about the cost etc… I told him I was a bit confused on his math and needed his help to clarify so I could properly record for my expense report and he basically told me to shove it and they can just refund me. NEVER have I been spoken to like that, such a joke. I ended up getting so livid I just hung up before I said anything out of character. Whoever the owner is, your company is your lifeline. If you value your reputation and your business, I recommend making serious change. The world is beginning to rely on reviews of others and with 5 one star reviews, all terrible experiences, you won’t get too far. One five star review is better than five one stars. Worst part, I called back 5 times to cancel and no answer. I finally got ahold of them, Steve, again. I told him to refund me and asked for a manager. He told me, verbatim: Sir, you are cheap and we will refund you.
I havent seen any refund so i called my bank and conferanced them into the company. He hung up on them! What a joke of a company. NEVER NEVER NEVER BOOK THESE GUYS

I was trying to book a limo for my mother for when she arrived from overseas. From the get go, the agent was very argumentative and not friendly. When I asked him how we could best deal with the fact that my mother will not have a cell phone when she arrives at the airport, he became obnoxious to the extent that I asked him to just cancel the reservation. I was then told to f_​_​_​myself. When I asked for the agent’s name I was told more expletives. I can’t believe what I heard. Definitely not a company anybody should do business with.

Awful human beings working customer service. I was given a living social gift to use this service too, as someone mentioned in a prior post, for transportation to and from the airport during a family vacation. I use other car services around the country yet never heard of American Limo (American Limo Network). After experiencing the customer service I know why I’ve never heard of this company. Just the absolute rudest, know nothings I’ve ever come across in life which is really unfortunate because the drivers were actually very good. I feel bad for the two drivers having to leave this review but the customer service experience is so horrible I have no other recourse. I will never use this company again whether through my company or through living social gifts. I’d bike to O’hare/Midway before picking up the phone to call American Limo (American Limo Network) again!

I used the services of American Limo Network using a Livingsocial deal. The voucher clearly stated that Airport tax and fuel surcharge was not included so I was OK with them asking for $ 8 extra. I did understand that gratuity was not included and I do always pay a tip based on the service I get. I have had experiences with drivers who dont help with bags etc but still expect a good tip. To my surprise I was asked to pay a upfront tip of $ 8 while making the reservation. Definately not happy with that! Now I can only hope to get good service since they have already collected the gratuity.