Aritzia

I was told about this store through a friend of mine as she knew I would love the styles they offer. I was excited to finally visit the store at water tower a couple of days ago and although I did appreciate their selections, felt the customer service was definitely lacking. I saw several employees standing around the desk and walking throughout the store yet not one person welcomed me or asked if I needed anything. I was one of only three customers in the entire store and thought the cold reception was a bit strange. I was in the store for roughly 30 minutes and had picked up a few items that I was hoping to try on. I walked to the desk and after being ignored for several minutes decided I would wait and return to possibly a different crew of sales personnel. I had hoped to make this store a new favorite of mine and unfortunately left feeling unimpressed.

I was in the store today with my mom, and I can’t say enough how friendly, professional, and helpful Nicolette was. I’d never set foot in an Aritzia before, but I came in to check out their parkas, which I’d spotted online. When I couldn’t find my size in the model I like, Nicolette went out of her way to find it in the store (no luck) and then spend *seriously* half an hour on the phone trying to track one down for me (it was sold out online). Yeah, it was a bummer that their inventory system is so bad that they never know what they actually have, and it’s a bit stressful that they have such strict return policies, but these are corporate policies. This Water Tower location is a great store. While it’s more expensive than you standard mall shop, a lot of the clothes are better quality — many of the sweater/​scarves etc are actually made of wool, they had some beautiful silk pieces etc. Sure, Anthropologie is marginally cheaper, but they’ve gone the 100% polyester route. Anyway, I think this store is worth checking out, and *definitely* give Nicolette a raise!

I have to say going into this mall was a little bit confused to getting to Aritzia. The layout of the mall was pretty weird but inside Aritzia is a different story. I really enjoyed the organization and work that the people did in this store.
Overall I was able to find a few outfits and got to try on different items that I wanted to see on myself in a really quick and fas pace. I have to say it was one of my funnest trips while in Chicago. Shopping does make you stop thinking about other things in your life and once you find the right outfit, it seems like anything is possible.
Glad I came here and I’m sure many girls/​women no matter what size will be able to find a pretty nice outfit and guess what the material does last so you will have it for awhile also! What more can you ask for? I love Artizia!

I’ve been coming to Aritzia for 5+ years to stock up on TNA hoodies and leggings, along with their other high-​quality clothing. I’m naturally thin and it’s very hard to find clothing that fits and flatters my body as well as the brands at Aritzia.
I came in a couple days ago and quickly picked up a couple pairs of TNA leggings — I knew exactly what I wanted and didn’t need help at all. (It is worth mentioning that before I have had sales assistance, and the consultants have gone above and beyond in picking pieces, giving opinions, and styling me.)
This time was different. Per usual, an employee took the clothing I was holding and held it behind the counter for me until it was my turn at the register. When I approached the register I noticed that the tag on one of my pairs of leggings was hand-​written and they appeared worn. I asked her if they had been worn or were a returned item. She assured me they were not returned or damaged in any way.
I had a funny feeling, and as soon as I stepped out of the store I just had to take a look at the leggings to check them before I left Water Tower. Lo and behold, the seam was ripped off where a fabric tag was attached, there was a stain inside the crotch, and the knees were crinkly and stretched from wear.
I immediately went back into the store for an exchange, and the sales associate was cold and rude. She essentially refused to answer my question of how this could have happened and why she knowingly lied to me. Now that I can order TNA online, I will never be stepping foot in an Aritzia store again. I’d rather deal with shipping costs and the mail man.

Great design options for skinny people! Lots of very stylish and fitted stuff (there’s also a selection of baggy stuff too, if that’s what you are into). A little overpriced, and keep in mind that the return policy is harsh.
By the way, there’s a saleswoman who helped me named Nicolette (excuse my spelling?). She is so great at her job. Needs to be promoted.

Love the small sizes but serious problems with their check out system or incompetent staff. Person who helped in the dressing room was sweet but I cannot justify giving more than one star because I got a gift card that had nothing on it. My sister bought me a gift card from this location that was never loaded with the money she gave them. If I tried to use this gift card elsewhere or online I would’ve have gotten anywhere. Eventually they kind of figured it out after being on the phone with customer service for a while. I will definitely not trust them with gift cards in the future and will try to make all my purchases online.

Wouldn’t usually write a clothing store review but… this place is the BEST!!!
Super trendy flattering clothes in all price ranges.
The real story though is the customer service it’s honestly unmatched!!! I cannot even shop after I’ve been here because everywhere else is so bad in comparison! The girls remember you and offer great ideas! They always meet the balance of being perfectly attentive but never crossing the line of annoying. Most of my buys end up being stuff they pick out :)
Love love love Artizia!!!

I only buy my clothes here. Serioiusly, its expensive, but the quality and the wonderful fabrics just bring me back.
You can ask for individual consultants/​girls to help you and they can work with you privately, so as you get to know them, they get to know you! It works out great, because I call my consultants here, NIkki, and she sets up a booth just for me. She pulls clothes I never would even THINK of, so it forces me to try new things, and most of them turn out great. So basically, I call in, go in, and go out in 1.5 hours with everything i need and I am done with my shopping.
Some people may say its «boring» since they repeat alot of their styles, but they change the type of materials also with each repeat, that makes the fabric either look or hang differently on you, so i ACTUALLY LIKE THIS ALOT. the quality and design cannot be any better here, so often times, when I have staples, i like to buy them again when they get old and worn.
**I HIGHLY recommend coming here, and getting to know one of the consultants here one on one. THEY know the inventory well (they have LITERALLY TONS OF CLOTHES) and they can get to know your style also to help you choose clothes. **

Careful! Read the fine print! They don’t accept returns on sale items. I ordered two dresses online. One of them, I love! The other turned out to be an awful color in person. (As pictured, it looks like a lovely pumpkin orange. But when it arrived, it was actually more of a dark rust or brown color.) I truly hate it. And there is NOTHING I can do about it. I just lost $ 80+.

Great clothing, TERRIBLE salespeople. They are so overbearing, making for an incredibly uncomfortable shopping experience. I try to go in there because I love the clothes so much but the salespeople make it a miserable experience and I just want to get out of there and away from them! I’m not going back again!

Being from Vancouver, I naturally love Aritzia. After 4 years of living in Miami and dealing with an Aritizia drought (save for when I visited home), it’s really nice to have a location so close to home.
The staff at this location are phenomenal — they’re incredibly friendly, stylish, and actually get to know their regular customers, many even know me by name. Not that I shop there that much (ok, I do). Yes, some people may find their sales techniques pushy or disingenuous, but I think that’s because a lot of people are used to only commissioned sales associates actually taking an interest in their customers. On the contrary, Aritzia employees are not paid on commission (I know for a fact, I have a number of friends who work in the stores and at head office), but they do have sales goals to meet, like every single other retailer. The difference with the Aritzia girls is that they’re not going to tell you something looks good/​great if it doesn’t just to make the sale. They’re honest, super fashionable, and actually care that you look great! They’ll also place suggestion items in your fitting room to help outfit you and push you out of your comfort zone. Some people find this annoying, so don’t try on the stuff if you don’t want to. Personally, I love this aspect because the girls often pick out items for me I wouldn’t have picked out for myself and I end up really liking them!
Yes, a lot of their stock is pricy, but for a reason. Similar tops at Bloomies/​Nordstrom/​Neiman Marcus/​Saks will be priced around the same, but at Aritzia these tops are SILK whereas at the other stores most you’ll find are polyester or poly blends. Aritzia’s clothing is quality and they stand by it.
In the US their sales are AMAZING. My only complaint about Aritzia has been my complaint since I started shopping there at age 14 — they only give 10 days for full refunds, 21 days for exchange or store credit, and FINAL SALE on all sale merchandise, even if it’s only $ 5 off! I’m a shopper who tends to change her mind a lot and I don’t have a lot of time on my hands, so getting something back to the store within 10 days is virtually impossible! Thus, I tend to only purchase items at Aritizia if I’m 100% sure.
They also offer online shopping now, which is convenient. If they don’t have your size in-​store, they’ll happily order it in to the store for pickup or ship it to your home (for a nominal fee).
Still my favorite place to shop!

A couple co-​workers pulled me into Aritzia while we were visiting Chicago for work. I wasn’t sure what to expect — especially since the store’s font is a little cheesy — but was delightfully surprised by what was inside!
The brand reminded me of Canadian retailers that I had shopped at while visiting Toronto, so i was not surprised to find out that the company is based in Vancouver. The store isn’t filled with sequins and hot pink like a lot of American retailers. They carry a lot of more basic, classic pieces that you’ll still be loving for several years in the future. I was drawn to a lot of their sweaters, which are in the $ 70 – 150 range.
The disconnect for me with Aritzia was the overall pricing strategy. Yes, I understand that they don’t carry «Aritzia» branded things but carry a lot of different brands… but the prices are still all over the place. We saw pants for $ 20 and coats for up to $ 500. The customer buying the $ 20 leggings to me seems like a very different customer than someone who would be buying a $ 500 coat. Don’t get me wrong, the coats are absolutely stunning, but I just think the variance in price is confusing.
Overall, I really enjoyed browsing around this store and have checked them out online a couple times since I’ve returned to Pittsburgh. They only have stores in 10 cities nationwide, so I definitely plan on making a stop at one when I’m in NYC sometime soon!

Impeccable service! As much as I have been to the Water Tower, I can’t believe I haven’t been in here before. I’m glad that I did though. I like clothes that are cut well and Aritzia has many well tailored pieces, imho. At first glance, I didn’t think I’d like anything but upon closer inspection, there was just so much to love I had to really keep it together. The layout of the store is hot and I loved the staff. I mean, everyone was like über cool. Really. Everyone I saw and came into contact with was just bursting with crazysexycoolness! They didn’t come off as fake. They were not pushy. They were awesome! Yes it’s pricey and yes every store that sells clothing and has fitting rooms should have mirrors but those things won’t stop me from returning. My daughter and I were quite pleased with our purchases.

Err. yeah. It’s a lot of ugly clothes with a few okay finds here and there when you start digging– which unlike most ladies, I don’t like digging and it’s about the caliber of Macy’s discounted rack full of rejects so why bother I think to myself. I came in here with a friend and it was her idea. Most of it is unattractive with some stuff that seems made of quality while others are not, that’s overpriced in my opinion. Uglier than Akira and Akira can be pretty damn ugly as it is. Seems made for euro trash and foby asians. I can’t deal, the rest of you ladies can have it.

Mmm, this store. The perfect blend of well thought out, classic pieces with a bit of current trend thrown in. Lots of well-​made suiting as well as casual pieces like printed silk camis and CoH skinnies, all super beautiful and well constructed.
Agree with the others below that the sales associates tend to follow you around, but the truth is they were so nice that I, the girl who Hates when associates are stage 5 clingers, welcomed their assistance in finding right sizes and whatnot. The women here are seriously sweet.
You’ll definitely be paying prices similar to Nordstrom, but the clothes just seemed to be of a better quality and fit. The kind of place where I could have bought an entire wardrobe for myself. Love this store.

I love this store and feel like they truly sell quality pieces, a lot of which are trendy yet classic enough to wear for years. I also love good customer service, but holy cannoli, just give me one inch of breathing room! I understand you have to make a sale and are trained that way, but it started to make me uncomfortable when I was being watched like a hawk and told every item I touched was «soooo cute and looked great on».
My biggest gripe is there are no mirrors in the dressing rooms, just another way for the salespeople to tell you how fabulous everything looks on you.
I did appreciate how they accepted my feedback and assured they had provided that same input to the Canadian headquarters (it was about how the tops are so large on top — wide shoulders and tight on the waist/​hip — they agreed). And also the Facebook page is very responsive so it proves they do value customer service.
The pieces I have bought, I have loved and as others mentioned, try to catch a good sale.

I heard angels singing the first time I set foot in Artizia. The stuff here is the epitome of what I’d prefer to wear ²⁴⁄₇ but have trouble finding in other stores. It’s like a perfect trendy/​classic hybrid — things that look great now but that I anticipate having for years. And a mix of silhouettes to suit all different bods.
Awesomeness like this comes at a price, of course. They do have pretty frequent & significant sales so don’t be too scared off by the costs. They mostly carry a number of Canadian labels — some exclusive to Aritzia — and a mix of some other young, trendy labels (i.e. BB Dakota, BCBGeneration, Marc by Marc Jacobsetc.).
Only con is the return policy is fairly rigid. Otherwise — GOOD.STUFF.

I am obsessed with this store. Ever since I discovered it I could not resist the temptation to come back and spend more money.
Pros:
— Simple pieces that are well made from great materials. Or funky pieces that can spice up your closet.
— Their stuffs are stylish and forward so you can wear them for more than one season.
— Clean, organized and the staffs are very helpful.
— If you like something and can’t find it, they’d order it from another store and have it shipped for you.
Cons:
— Price — you can easily do some damages to your CC here.
— No mirrors in the individual dressing rooms — you have to go out to the bigger room.
— Very delicate stuffs — most of them I have to hand wash or dry clean which is another expense. Check the labels before buying.
In addition to the various brands, they carry jeans from acne, 7, jbrand, etc. They have some Marc Jacobs bags too. The sales (which is going on now as I type) are always a plus. I stocked up on some lacy tops, shorts and tanks for about 20 – 30 bucks/​piece.
Hint: be a fan of them on facebook, you’d get the alerts right away.

Came to Chicago from LA for the weekend, and my cousin was telling us about this store. It is a big store in Canada, and it is starting to make it in the states. We don’t have one of these in LA so I was super excited to check it out. They were having a huge sale going on and I was able to cop a shirt for $ 14. The customer service here was excellent. Everyone was super helpful and really nice.
I hope this store makes it’s way to LA!

Sometimes the Hubs and I talk about moving to Canadia. Yeah, in my house, we call it CanadIa. Anyway, so we talk about how they have no guns, have polite people, have tons of ethnic people and food in Toronto, but I never say for the shopping. Until now. I may whisper «shopping» as one of the reasons.
Aritizia is great. Granted, I went there during the sale so my opinion may be biased, but I still managed to walk out with things I didn’t even know I needed! The sign of a good (bad for the wallet) store.
The SAs are a little bit all over you, but I thought the girl that rang me up was more pushy than the girl that was helping me. Nevertheless, it won’t prevent me from shopping here again. There is a great selection of brands, good amount of inventory, and I can hit Cusp and Aritizia in the same trip. Awesome.