Auburn Animal Hospital

The doctor was very good. However, for my pets grooming needs I will go somewhere else for the extra and i do mean extra loving detailed attention for my little baby!!! its been very hard to take my little one to see anyone else for grooming needs.

I received a call on Friday that the doctor could call prescription in to Petsmed. I calledthe next day to ask her to call it in to Walmart, that Dr. Will not be back in the office till next week. I asked if the other Dr. Could call it in and was told «NO». UUNBELIEVABLE!!!

I wholeheartedly agree with Natalie Tasha G.‘s experience above.
I had a very similar experience. Although my dog was my own and not lost, I was treated in nearly the same exact way. The staff was dismissive and verged on downright rude.
To comment on the other reviewer’s notes about parking, I didn’t even know they had a single parking space. Fortunately I live nearby so I’m familiar with the area so I just expected to need to find street parking.
The pricing is «fair» but not worth suffering with the offensive customer service.

My family has been going to this Vet for years. They are a little slow, but ww have always received excellent service. The Dr. is very good and very attentive.

Yesterday my husband was walking our dog when a puppy followed them home. We tried to find the owner with no luck. We thought we would take him to to the local vets to see if anyone recognized him.
I had never been here and due to my poor experience I won’t be going back. As the first reviewer stated there is no parking, but I can over look that. My days of living in Hyde Park and working on the North Side to me that’s not the biggest deal. However, there is no pass for poor customers service.
When we tried to get in this place the door was lock and someone had to be buzzed in. I was thinking well okay, if that’s what you want to do, but it took a bit to long to enter. Why are they so slow to let people in? When we were let in the receptionist or whatever she was did not even speak to me she just flatly said take seat I will be with you.
The space is small but acceptable and there was on dog ahead of us so I figured it won’t be long. But it was long, too long. The women asked what was my name and I begin to explain that this puppy is lost and I wanted the doctor see if she knows him. The women told that the doctor see a lot of dogs, but she could see if he has as a chip. She scanned him and said he did not have a chip, but the scanner read low battery.
Not satisfied, I asked could the doctor just come out to see him. The woman told me that would be 35.00! I said «just to put her eye on him?» The dog is lost! She said that was consider an examination. I told her” can the doctor tell me that?” So she went in the back I guess to ask the doctor and she was gone again waaaay to long. When she came back I was told the doctor would see me in the order of the appointments. Now at this point three other people and their pets were waiting. I’m knowing that we were going to more than this vet today so, I asked when is her next appointment I would come back. She replied well it still going to be people here so I would have to wait. I said forget it.
One of the customers told me that he had told the doctor about this woman and her poor people skills before but clearly nothing has been done and because of her, I will NEVER EVER got back to that place. If I can give this place no stars I would.

–Parking is practically nonexistent. Seriously.
–I was careful to make and keep my first appointment. After half an hour of being ignored, I left with my miserable, freaked out cat to seek help elsewhere.