Beatriz Lira – State Farm Insurance Agent

After having calmed down from being very upset by the employees here I’ve come to understand they clearly are not properly trained and most importantly they do not know how to handle conflict I carried renters insurance here for over a year and Aryanna kept trying upsale me over the course of that year to include my auto insurance I repeatedly declined because the quote she gave was more than what i was currently paying, eventually she got the quote down low enough for me to switch, and I did within two months my monthly payment went up nearly a hundred dollars without notification and when I inquired as to why Aryanna and others at the office were unable to explain why, after more than a week of them not calling me like they said they would I called again Aryanna a full week later still doesn’t have an answer as to why I’m charged more, I schedule a time to speak with Beatriz the next day because it is clear that Aryanna and the others are not getting me anywhere, The next day someone who is not Beatriz calls me and for what is worth was helpful enough to help me understand that Aryanna poorly wrote my policy which resulted in my rates going up, Aryanna never shared that with me and even though she was supposed to call me back before the close of that day, she didn’t bother to call on that day or any day after, I was told Beatriz was aware of how I had given up a great rate only to come have have my rate increase by nearly 100 bucks, she knew I wanted to speak to her, but she was never available and never bothered to call either, these people simply don’t care about their customers, they just want you to pay blindly without them having to be accountable or answer questions, they literally DO NOT RETURN CALLS, buyer beware.

I had home insurance at this office from late 2014 until 2015 and do not recommend their services. I signed up for a specific type of home coverage and later found out that my coverage and annual premium had been changed without my knowledge. Additionally, my coverage was accidentally cancelled a few months later and the office failed to notify me until I called them to discuss a check I received in the mail. The representative I dealt with was inexperienced, would not return my calls timely and would ask for information I had already provided. She was unable to solve any of the problems and although I continued to ask her to discuss the issues with Beatriz, she failed to do so. I even went into the office to try to resolve any pending issues and the representative was unprepared. I finally called Beatriz directly to discuss the various problems. She was very helpful and finalized my coverage. There was another instance with a different representative during which she never sent the information I requested (a copy of my declaration page) until I called again to remind her.
Once the first year passed, I decided to change my home insurance to another State Farm office to avoid any future issues. However, her office never responded to requests from my new office to provide the standard information needed for the transfer. I called Beatriz several times and left messages but never received a call back. I will never again seek any services from this office and do not recommend it to anyone. I think the office highly needs customer service training.