Benefit Brow Bar at Macy’s

Great service! The ladies here know how to do brows the right way. Highly recommend the Brow Bar!

I love love love Rosie and Vanessa. They are artists in the craft of making my eyebrows look amazing! These two lovely ladies have talent in helping my eyebrows go from a wookie to Brooke Shields.
I recommend the gimme brow, highlighter and brow powder. Amazing products and artists! Rosie is always my go to but be sure to make an appointment. She’ll take the time to make you look and feel your best!

I have traveled all over the Chicagoland area in search of a good wax person. Rosie is the best in her trade. She takes the time to get to know her clients on a personal level. You’re never a just a body in a chair. If you’re ever in the loop and you need a wax, Rosie is your girl.

Amazing customer service! Rossy did an excellent job on my brows & all the girls overall were beyond sweet & helpful! Will definitely be going back!

I love how Sherri and Vanessa do eyebrows at this location however the customer services is extremely horrible. The girls that answer the phones always have the worst attitude. Logan sounds like she is always having a bad day. if it wast for Sherri or Vanessa I would totally not return to benefit…
I will be writing a letter to corporate because this is just unacceptable specially because it’s suppose to be a high end brow bar.
BettyV

Terrible customer service — extremely rude employees. I’ll never patron this counter or brow bar again.

I was in the city and I decided to stop in here on a whim to see if I could get in for a tint and Nichole ended up taking care of me. This was my first time at this location and she did such a great job, I really enjoyed talking to her. She really knows what she’s doing and she even gave me some advice. Although I didn’t wax, I had such a good experience and would highly recommend her. If I’m in the area again, I would definitely go to her.

The woman that did my eyebrows there did not listen to the instructions that I gave her. I wanted to keep my existing shape but she decided to arch my eyebrows the way she wanted. She left a lot of extra stray pieces because she was trying to do the shape she wanted. Also, she was insulting the entire time with statements like «do you want to keep your eyebrows THAT thick» (in NO way do I have thick eyebrows) and kept insisting I use a brow fill in even after I told her twice that I wasn’t interested in that. And since it was more expensive than any other place I’ve been, I will not be going back.

I enjoyed my service. But I have a problem about my eyebrows. 2 days later I looked in the mirror and bumps started to appear. My service was very pleasant, but my concern are the bumps. WOULD NOT RECOMMEND! I would’ve given this 5 stars, if the bumps would disappear.

Great eyebrow waxing! Sometimes this is scary because you just never know. My daughter had a little consultation & her eyebrows turned out perfectly!

I got a brow wax and tint today with Nicole. She is awesome! I typically go to the Benefit Boutique in Naperville, but wanted to try the one in Macy’s since I work downtown. I’m beyond happy I did. I’ve been disappointed lately with the girls in the Naperville location, so I was ready for a change. She took her time and brought the shape of my brows back to life. I went on my lunch hour and was worried that I would get a rushed job. Not at all. Benefit in Macy’s on State is my new eye brow go to place. :)))))))))

Went to the Benefit Brow Bar at Macy’s on State Street yesterday after reading so many great reviews here on Unilocal.I normally get my eyebrows threaded at Perfect Eyebrows, but decided to try something new since it was leaving something to be desired. I spoke with the receptionist, and she set me up with Paulette who was amazing. I decided to go with a brow tint and wax, and I was not disappointed. Paulette talked me through everything, and found the points of where my arch was supposed to be. She told me the first day or two the tint will look pretty bold, but will then fade as the days go by. She was right, it’s the second day & they’re looking great! If you’re looking for something new, don’t hesitate to come to this location.

Big ups for Paulette who waxed my brows. She was friendly, fast, and fabulous. Having clean brows is not only a look but also a state of mind and I left feeling like a whole new person. It’s always scary going to a new person for a beauty service, but Paulette is your girl 100%!
I was unsure about how to make an appointment, so I just showed up. Lucky me there was no line, but they informed me that I should call next time to make an appointment.
After my wax, they offered to cover my red brows with foundation and cover up. I felt so pampered!

PAULETTE is THE BEST hands down! My past experiences I’ve had my eyebrows threaded too thin. I went to Paulette for her to repair them and she did an excellent job. I now have my full eye brows back! She was very informative about the steps she was taking. After this experience, I’m never allowing anyone else to dare touch my eyebrows but her!

I was once hooked on Benefit Brow Bar at the Southport location. There, I had a rotation of ladies in charge of my brows, but slowly one by one, they left and moved on. I did too by going to Trim on Lincoln… until a recent visit to this Benefit. I did some errands around the area on a late Saturday afternoon and was very much in the need for some brow lovin’. I stopped by the counter just to see what kind of schedule they had the rest of the day and weekend. I was able to score an appointment with Indira. Before I had a chance to explain how I like my brows, she took one look at them and told me how she’d like them to look, all of what I was going to say. The appointment took probably no more than 15 minutes: waxing, a little tweezing, and touching up with some brow gel. That’s the kind of appointment I like. At $ 20, it was a pricy reminder of what I used to pay when I’d go to the other location. But they’re way better than the nearby Lancome brow station, who have been dead to me since 2008.
PS: They also do tanning and other services that they do at their Benefit Boutiques. I didn’t get any other services done that day but saw some rooms off to the side.

Indi is by far the best! She actually took her time with my eyebrows and did exactly what I wanted! I was also very satisfied with their spray tanning! I will deff be coming back for more services!

Very poor customer service, sat awhile waiting to see about an appointment while one worker cleaned up her work space two hours prior to closing. I asked if they were closing, she coldly stated «nope but I’m done for the day», she didn’t offer any information about possibly seeing another employee or assist in making a future appointment, nothing, she just continued throwing her things into a bag and spraying as if I was a nuisance to her, I would never return to this location.

I get my eyebrows waxed monthly, sometimes at my hair salon, sometimes other places. I have been to all sorts of places, ranging from spas to hole in the wall manicure places.
I have never had my face turn so red, itch so much with such a reaction. I wear MAC, Nars and Bobbie Brown without any breakouts or skin problems. The girl Denira tried to explain that some people react to the wax and oils differently, but it was really bad. I couldn’t wait to get back to Trim or the Waxing Studio
My eyebrows are an ok shape, nothing special or different. But I worry that the benefit products are not great for skin or at least not hypoallergenic.

I love Benefit! The ladies are always really friendly and never put a lot of pressure on you to buy expensive items.
Macy’s just remodeled the whole cosmetics area and Benefit expanded during the construction. They’re bigger & better! They now do full waxing services (not just brows). The new set up is really pretty, very clean and modern.

Never a bad experience! I am a Benefit regular. Usually I am only there to check out new products to the line or refill my current makeup, but on the occasions I have gotten my brows done (maybe 5 times) they were on a whim and whoever was available did them… and did a great job! I can say that each time I stated exactly what I wanted and got just that. They also touch up not only your brows but the rest of your makeup as well. The thing I love most about Benefit is that you get real advice and it is never too much of a problem for them to show you exactly what a product can do for you. I’ve been able to sample as much as I wanted without being pushed to buy.
Their staff always does an excellent job of showing me new products and calling me when Benefit is going to have an event. They’ll give you a thorough rundown of whatever product you want, and even if you buy nothing at all you’ll walk away with a catalog and a list of everything you sampled.
Huge fan of Benefit and have been spreading the word since my very first visit :)