BookATailor

Let’s just say my big bro was the hit of the all white affair! Got a sweet deal through
for a custom suit for $ 499. The staff were very professional and knew their fabric, gave my bro a custom fit, even helped pick out the cuffs! Tailored just right. The smile of my big bro face… PRICELESS…will be making another stop here for my lil sister’s wedding next summer.

The shirts fit me pretty well but…
the hours are inconvenient, Being a downtown chicago tailor, you think they would have better hours. I had to take time off of work to use my groupon.
The shirts took about 7 weeks to come back to me, which means I had to take more time off to pick up my shirts during their inconvenient hours.
It was next to impossible to get a hold of someone who actually worked in the Chicago office.
The «customer service» rep who measured me and helped pick me out my cloth design tried to up sell everything. You want a pocket on your shirt, that’s an extra $ 10, you want cuff links, extra $ 10,etc. The little add on can be pricey. Just an FYI before you go in.
The shirts fit great, but I don’t think it is worth the process…

Summary: good employees, decent fitting shirts, below average fabrics, inconvenient hours, poor turnaround time and a complete lack of customer service
Honestly, I’d just get a shirt off the rack and take it to a real tailor to be modified. I’ve been to plenty of bespoke tailors in my time and was excited about being able to get a good deal on some shirts in the US, but this experience has sorely disappointed.
First, the employees were great! I really did enjoy working with them, but so many other aspects of the experience marred their hard work. The basic fabric was awful and the higher tiers aren’t really a great value compared to what you can get off the rack. The shirt also fit decently well, but given the 6-​week turnaround, I was really disappointed that there were a number of areas that needed to be fixed, which required another lengthy turnaround time.
On top of all this, their hours are pretty inconvenient for anyone who works regular hours (or worse, like me). They have no weekend hours, don’t open until 10:30am and close at 6pm, which makes it extremely difficult to come in for a pickup or fitting.
In sum, it was a decent value and I’m happy with the shirts, but in the future will be avoiding all the hassle and just going to get something off the rack and paying a little extra to have it modified by a real tailor.

I highly recommend Book A Tailor Chicago! I was so surprised with the quality of material of the suit, very weighty feels like I am wearing luxury. The 2 shirts I ordered are Egyptian cotton and very nice!
I suggest when you book an appointment, wear a suit that closely resembles your best fit and measurements. It helps them properly fit you and provides a baseline for their measurements.
Please be aware if you have a 50″ chest or above you will be charged an additional 20% on your order. But its still worth it because of the quality.
Marcel and Pierre provide really good service and are easy to work with. Do yourself a favor and «Book A Tailor» pun intended… lol

Purchased a LivingSocial deal and I let the promotional value expire. Attempted to redeem the paid value today (still valid until 2018), and the online form will not allow me to choose a time for an appointment. Tried calling and no one answered. Also, I do not see any posted hours of operation. Are you not open on weekends? Are you open at all? I would like to try this out, but so far seems not promising. :(TO confirm I am attempting to reach the Chicago showroom. Seems like you are pretty good at responding to posts here, so taking a chance.

I am extremely happy with what I got there. I need a suit for my rehearsal dinner and I off course did it at last minute and they were able to put a rush on it and get it for me with plenty of time left and it looks great and was a lot less than my regular taylor
thanks Pierre

Arrived for appointment and told we had to wait 20 minutes extra. Took afternoon from work to arrive on time. No help from managementUnacceptable. If you offer an appointment and can’t honor the time then CALL the customer to provide that courtesy to them.

Avoid at all costs! I realized that this was going to be a train-​wreck as soon as I met my «consultant.» She was over 20 minutes late for our scheduled appointment, had tattoos all over her, and didn’t look like she had ever been in a «business environment.» Her response to every question was something along the lines of «You can do whatever you want,» or «whatever you want to do.» I realize that, but if I’m asking you a question, I would appreciate an answer.
When I went to pick up my suit and shirts, I found out that my original «consultant» was no longer with the company. The new consultant was extremely nice, and tried to be customer service oriented, but he looked even less professional than the original «consultant.» (Torn jeans, and his shirt was only half buttoned.)
With respect to the clothes, everything fit reasonable well, EXCEPT, the suit was pressed in a very odd manner — sharp creases in the sleeves, and the collar was pressed in an unnatural manner (my dry cleaner has tried to press it properly, but something just isn’t right — this suit will be my «snow suit» on bad weather days). The shirts fit surprisingly well, EXCEPT, the collar was too narrow to cover my tie. There was over ¼″ of my tie showing under the collar — and it wasn’t an extremely wide or thick tie.
The consultant sent the suit back to be pressed a second time, but it looked exactly the same when it came back. The shirts had to be sent back to have the collars fixed. It took about two months for the consultant to tell me that the shirts had to be remade, rather than just having the collar replaced. When I finally received the shirts a few weeks later (now about three months after the initial order), I received the original two shirts, plus two more shirts with the exact same problem with the collars — plus, the two extra shirts were different colors than what I had ordered. I now have four Book A Tailor shirts — the white and light blue that I ordered, plus a medium and dark blue that I didn’t order. AND I’M UNABLE TO WEAR A TIE WITH ANY OF THE SHIRTS!
Luckily, I bought the suit and shirts with a daily deal voucher, and the voucher firm refunded the purchase price of the voucher. I’m only out about $ 100 for sales tax and «upgrades,» plus a few hours of my time and lots of aggravation. (Since when is a shirt pocket an upgrade?)
If you’re looking for a professional looking suit, you should try Jos. A. Bank if you want an inexpensive suit, or Balani if you want a well crafted custom suit at a reasonable price.

I recently purchased a customized suit from BookATailor and I finally picked it up! I am very happy with the results. My husband is 6’4″ and an overall big man. He is unable to just go to any store and pick up a suit. The measurements were exact and the entire suit fit him perfectly.
It took a few weeks to actually get it but I was perfectly fine with that considering they didn’t have his unique measurements there. There customer service was really great as well. Overall, I had an excellent experience and would definitely recommend them to others. I will be making purchases from them in the future.

I was given the 4 shirt deal as a Christmas present, and I was satisfied with the shirts and service. My sense was that they were new to the Chicago market and there were some initial kinks to work out. I was given another 4 shirt deal for father’s day, and this time I was very satisfied — the shirts are excellent and the service was fantastic. As they had my measurements on file, I only needed to pick out fabric, and the shirts arrived in under 2 weeks. On both occasions I picked a higher quality fabric, which did add to the cost, but the cost per shirt was still under what you might spend for something off-​the-​rack, and you can’t beat a custom fit.

You get what you pay for. I originally signed up for the Groupon but those options were not the best quality, the coupon is simply to get you in the door. I ordered two shirts from the higher end options. The shirts came in two weeks and are a perfect fit. Highly recommenced if you’re willing to pay a little extra.

AVOID AT ALL COSTS.
I’m too lazy to type all of the issues that i’ve had, but please trust me — AVOID like the plague. The customer service is very bad, the shirts are tailored beyond poorly and the it takes 6 months for even the simpilst tasks to get done.
I’ve never worked with such a poorly run organazation.
Oh and don’t get reeeled in by their promotional prices, for a half decent shirt they are going to up-​sell you anways.
I’ve used both Tom James and ESQ for custom suits and shirts before and I can promise you that I will pay the few bucks extra before going back to this horrible company.
The one positive note, I give props to Pierre and Cap. They always try and help with what they can… I just feel like this organization needs to get their shit together before they take on so many orders

I found Book a Tailor froma Living Social Coupon. (A custom Suit plus 2 shirts for one price) I went in to get measures, and was so impressed, I bought another suit and 2 more shirts. i DID upgrade a bit (spent about $ 300 more total for the 2 suits and 4 shirts.) my suits and shirts arrived ON TIME 4 weeks or so later. I went in, and 2 of the shirts were SLIGHTLY tight at the collar. I said, no worry, I can deal with that, but they INSISTED that they re make them. I now have all my shirts and suits and am THRILLED. I get compliment after compliment on the quality, fit and style. If you are in Chicago, go see Pierre or Cap — You will never buy off the rack again!

I ordered two men’s shirts using a Living Social coupon. I agree with the previous review that while the price was attractive, the level of service was abysmal. For the first appointment, they had been only open two weeks, so the 45 minute delayed seemed unreasonable, but I am a kind and patient person and try not to be easily bothered. For the pickup, we arrived on time for our 1:30 appointment. As we checked in with the receptionist, she relayed a message that we would have a 20 – 25 minute wait. The customer with a 2:00 appointment came and went. At 2:15 we asked the receptionist to call again and were told it would be another 10 minutes. At 2:30 we called the corporate office in New York to ask for assistance. The customer with a 2:30 appointment came and left. At 2:55 we were ushered into the showroom where we picked up the shirts. At this point, we were quite aggravated and there was really nothing they could do to make us happy. They were somewhat apologetic, but the damage had been done. They claimed that we did not have an appointment — we showed them the confirmation. They claimed the other two men didn’t have appointments either (would they lie to us?). They had a variety of excuses about why they were late — the previous appointment couldn’t make up his mind, the other person «was out to lunch,» wedding season was very busy, etc. None of which properly explain while we had to wait 1 hour and 25 minutes. Unfortunately we are from the suburbs and had already spent in excess of one hour on the drive down, so we were not able to easily reschedule.
I understand that appointments can take longer than expected. But to be ignored in the manner that we were is inexcusable. To be honest, the whole experience was so bad, it is doubtful that I will even enjoy wearing the shirts. With the custom options we selected, each shirt cost in excess of $ 100. So what was supposed to be a luxury is now tainted.

I knew from the reviews on Bookatailor’s New York location that this might be an experience trying to order through them. But the price was attractive so I threw caution to the wind and went ahead and scheduled an appointment .
There location is one of those individual offices that can be rented out of the whole floor of rooms. I arrived on time, but the people that were scheduled earlier then me had evidently just showed up and I was forced to wait for another 40 minutes!
Someone finally took my measurements and I was told I would receive an email in 4 weeks when my order arrived. Sounds fine. When I received the email I made an appointment on the website to pick up the order. I arrived on time and found another guy waiting to pick up an order as well. We asked the receptionist and she said no one was here from Bookatailor and to call them. Call and call the number and guess what, I can’t get an answer. I leave voicemails and finally get a call later that day, «Sorry no one was here please call to reschedule your pickup»
I call back, no answer and I left voicemail again. Try again the next day, same thing. Just great. I reach out on Facebook, no response.
Finally, the next week I call and reach a live person! I explain what happened, and she says, come in someone will be here at 12:30.
I arrive, and guess what, another 15 minutes pass and no one is here. I had to call a few times and finally someone shows up.
The shirts weren’t the best fit I have ever had, but close. The quality of the stitching and material was adequate. I had no interest in asking them to remake them and go through more hoops with Bookatailor. I will not be a returning customer